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Is Your Customer at the Center of Sales Onboarding?

SBI Growth

Sales Onboarding vs. Sales Training. Sales onboarding programs differ from on-going sales training. Using standard sales training for new hires is a sure-fire recipe for long ramp times. She was eager to train for her new role selling software solutions. This post is for sales leaders and their HR business partners.

Hiring 324
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Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Once he realized that everyone is in sales and being in sales is a positive, he became the star of the customer service training.

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Head Shaving to Fight Cancer, Part 2

Score More Sales

I posted last week how I would be shaving my head to help fight cancer alongside one of my clients, Granite Telecommunications. The event happened yesterday – and the results are in. Before I go back to normal sales business, I just wanted to update everyone – due to such tremendous sharing about this story. (See

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal. Zoom, the video communications firm, uses software to analyze call data in order to identify winning communication styles and inform training.

Lead Rank 339
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Hanging Up Not the Best for Future Sales Referrals

Increase Sales

This was due to existing poor customer service but more so inconsistent service and high prices given the very competitive nature of the telecommunications industry. Hmm, I wonder if hanging up is part of their sales training and a recommended sales behavior? All worked well for 48 hours and this morning trouble. Share on Facebook.

Referrals 146
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How to Implement an AI Pricing Strategy, and Why You Should

Hubspot Sales

As a former salesperson in hyper-competitive industries like tech, telecommunications, and media, I’ve seen firsthand the importance of getting your product and service pricing approach right. Be sure to train the algorithm on real customer buying behaviors and competitive intelligence.

Strategy 103
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Inside Sales Power Tip 115 – Be Social

Score More Sales

An example would be a sales rep in telecommunications understanding where their telecom and data prospects (and customers) spend time online – so they can see and hear them talking about what’s new with employees bringing devices from home and how that might factor into data issues at their clients’ corporate offices.