The Evolution of CRM: What’s Next?
Miller Heiman Group
OCTOBER 1, 2018
The first major wave of computer-based CRM hit in July 1993, led by Tom Siebel, who designed the landmark on-premise CRM product, Siebel Systems. The tools of the past have made possible the sales of the future. With these tools of the future, who knows what sales professionals will accomplish.
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