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Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Once he realized that everyone is in sales and being in sales is a positive, he became the star of the customer service training.
An example would be a sales rep in telecommunications understanding where their telecom and data prospects (and customers) spend time online – so they can see and hear them talking about what’s new with employees bringing devices from home and how that might factor into data issues at their clients’ corporate offices.
I posted last week how I would be shaving my head to help fight cancer alongside one of my clients, Granite Telecommunications. Before I go back to normal sales business, I just wanted to update everyone – due to such tremendous sharing about this story. (See The event happened yesterday – and the results are in.
Believe it or not I was hung up by a salesperson who made it a very clear he was seeking sales referrals after he had sold me on his solution. What prompted this action does require sharing of the events leading up to this not the best sales referral strategy. Would I make a sales referral to this salesperson ever again.
Yet a similar phenomenon has already happened with another technology: sales and marketing automation. . But more than 30 years later, we are still talking about these same productivity gains — and automation remains elusive for many sales and marketing teams. A Lack of Training.
As a former salesperson in hyper-competitive industries like tech, telecommunications, and media, I’ve seen firsthand the importance of getting your product and service pricing approach right. Be sure to train the algorithm on real customer buying behaviors and competitive intelligence.
Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. How many of your customers actually took action by making that critical sales referral to your business? “Welcome to …” or.
In my opinion, (no matter how humble, at times, I think that opinion is ), I know we all have more to give – and I have more to give over and above trainingsales teams just as you have more to give, too. Do I enjoy salestraining? Absolutely! You can subscribe to THE STORYSELLER my brand-new (I mean brand-new!)
Years ago during some customer service, team building training for a telecommunications firm one of the participants said flat out in a very challenging and derisive voice “I am not a leader. P.S. Leadership development should be part of any training from sales to customer service to even strategic planning.
A sales person’s job is to sell–nothing surprising. Several years ago, we did a study of a one of the largest telecommunications companies in the world. Several years ago, we did a study of a one of the largest telecommunications companies in the world. Some of it is understandable and very important.
Then when working with a telecommunications company, one of the participants was very reluctant. He came to the very next training and development session with washed hair, clean, ironed uniform and a 100% changed attitude. What is interesting is more often than not the same name may appear as an Enhancer or a Diminisher.
” What a missed sales opportunity! This case sounds all too familiar—sales objections are quite common. However, it takes strategic rebuttals to address these objections and effective strategies to achieve sales success. Here’s the catch: Only a quarter of all sales are successful. What are sales objections?
Yet a similar phenomenon has already happened with another technology: sales and marketing automation. But more than 30 years later, we are still talking about these same productivity gains — and automation remains elusive for many sales and marketing teams. Why has automation failed to gain traction despite its obvious promise?
SalesTraining Article: Adult Trick or Treating. By John Holland, Chief Content Officer, CustomerCentric Selling® - The SalesTraining Company. Register for the next salestraining workshop coming up May 6-9 in Boston to learn how to lead with value instead of product. It resembled adult trick or treating.
If there is one thing we at MindTickle have learned in our ceaseless pursuit to create a world-class Sales Readiness platform, it is the value of a strong partner ecosystem. The sales methodologies, strategies, and processes are created with the healthcare industry’s nuances in mind.
by Chris Williams A bit about me: I’m the Director of Telecommunications/Technology vertical at Bigtincan. In a previous role at a Fortune 10 company, I was responsible for selling over 100+ telecommunications and software solutions to about 5,000 customers as a sales overlay.
These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics to name a few. Stalled Sales Cycles. One of the most difficult tasks in all of sales is to penetrate new accounts.
His founder-led sales approach paid off as he uncovered more and better ways to address the market need. Rather than hire a sales force, Matt has employed two sales strategies. Rather than hire a sales force, Matt has employed two sales strategies. Each champion specializes in a niche such as fintech or blockchain.
17, 2021 /PRNewswire/ – Highspot , the sales enablement platform that improves sales performance, today announced it ranked No. 146 on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech and energy tech companies in North America, now in its 27th year.
And one of those hats is often head of sales usually because they are the most knowledgeable about the product and the problems it solves in the market. Replacing himself as a salesperson took 3 years, but replacing himself as head of sales took Doug Frazier much longer. Click to tweet. LinkedIn: [link]. Website: [link].
Key Findings: AI Use in Sales & Marketing Half of GTM employees surveyed are using AI to support their roles at least once a week. However, many sales & marketing professionals are dissatisfied with the reliability of general-purpose AI tools, mostly due to inaccurate underlying data.
101 on Deloitte’s Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, and energy tech companies in North America now in its 26th year. Stevie Awards for Sales & Customer Service and Most Innovative Tech Company of the Year?. Seattle Business Magazine’s No.
I asked my question because I believe being really interested in selling is a necessary but not a sufficient condition to be successful in SALES. One can be interested in selling but for the wrong reasons, which then becomes a hindrance for sales success. To answer even your first question:” Are you interested in Sales?”
The new year is upon us, and this year looks to be anything but easy for telecom sales. It was rollercoaster of a year last year for enterprise sales: It’s not how we start in January but how we finish in December that counts. The changing macroeconomic conditions have created a more competitive climate and extended sales cycles.
If you operate on a subscription-based sales model (commonly seen in SaaS), you are probably familiar with or at least encountered the terms ARR and ACV. In this guide, we’ll explain what ACV and ARR are and show you how to calculate each and use them to boost your sales and marketing results. Table of Contents What is ACV in sales?
‘Sales efficiency’ and ‘sales effectiveness’ sound like vague concepts, but they can actually have a significant impact on the success of your sales strategy. And sales organizations are increasingly chasing more aggressive goals with greater pressure to over-achieve. A Few Key Stats. TimeTrade ).
When organizations think of sales and marketing alignment, they often focus on demand generation. Sales and marketing must work together to deliver on the promise of alignment. Marketing must agree to move beyond demand generation content and build content designed to be used in the sales process. Co-develop buyer personas.
Sales Tips: Bad Assumption #1 - Website Leads = Top-line Revenue. By John Holland, Chief Content Officer, CustomerCentric Selling® - The SalesTraining Company. Visitors were asked to answer 2 questions: The last time your telecommunications system crashed, who complained the most? Image courtesy of FreeDigitaPhotos.net.
If there is one thing we at Mindtickle have learned in our ceaseless pursuit to create a world-class Sales Readiness platform, it is the value of a strong partner ecosystem. The sales methodologies, strategies, and processes are created with the healthcare industry’s nuances in mind.
Almost every company struggles with sales productivity, and this problem is only exacerbated by the rising pressure to meet or exceed increasing revenue targets. Organizations are growing their sales teams and chasing more aggressive sales goals, but they aren’t scaling their processes, best practices, and sales tools at the same rate.
Escalating Demand for Sales Enablement and Highspot’s Category Leadership Drove 3,172 Percent Revenue Growth. 7, 2019 – Highspot, the sales enablement platform that reps love, today announced it ranked No. Highspot leads the sales enablement category with its technology innovation and unparalleled customer satisfaction.
Sales Tech and Innovation Hub A Critical Look: Opportunities and Limitations of AI for Sales Professionals REGISTER NOW Sales professionals always seek ways to stay ahead of the competition and improve performance. Previously he hosted the top-rated sales podcast, Sales Enablement with Andy Paul.
People in all industries use generative AI tools such as OpenAI’s ChatGPT to create content, analyze data, write software, create sales strategies, develop employee training, manage teams, and more. Say Hello to Custom GPTs for Sales Gen AI creators aren’t resting on their laurels. Want a GPT for sales content?
Sales teams use Highspot primarily for three reasons: sales enablement, sales coaching , and content management. Highspot has been around for nine years and has many loyal customers, but there are also many Highspot competitors in the sales enablement space. This article was written for them. Mindtickle. On SharePoint.
It’s a popular technique in the distribution industry, used to provide added value to the customers and boost sales volume. Customers save time and you increase your sales. Some distributors work with auto repair chains on bundled promotions to foster sales all the way down to the driver.
This post is based on a webinar on how modern sales organizations leverage sales enablement for their competitive advantage. Cloudera has enterprise customers in every vertical market including financial services, public sector, telecommunications, retail, and healthcare. Sales enablement investment.
This post is based on a webinar on how modern sales organizations leverage sales enablement for their competitive advantage. Cloudera has enterprise customers in every vertical market including financial services, public sector, telecommunications, retail, and healthcare. Sales enablement investment.
The questions we should all be asking ourselves right now are: What will the sales landscape really look like in five years time? Join seven of the world's top sales experts and recognized thought leaders in the sales space, for what promises to be a highly thought-provoking debate. and he is CEO of Sales 2.0 (LLC).
Picture yourself as a sales development rep tasked with expanding your company’s current customer base. One is a beauty brand and one is a telecommunications company. Enter: The Sales Enablement Strategy. While the scenario above is specific to an individual SDR writing cadences, it can also translate to sales teams as a whole.
Measuring product success ultimately comes down to one thing, and it’s the best barometer for what sales, customer retention, user engagement, wallet share and other success metrics should be. Sales has plenty of customer success stories to support marketing’s positioning. We’re not talking just good.
Without this avid sales skill in your arsenal, social media can feel like a never-ending push to be seen. But when you’re armed and ready with a relationship-building mindset, you’re no longer a sales rep—you’re a trusted resource, a valued thought leader and a business opportunity. Lead scoring isn’t about dehumanizing sales.
Challenging sales environment. Sales specialization. Obviously, there’s a need to fill the sales pipeline with quality leads , but there’s little understanding of how providers actually achieve this goal; and more importantly, what’s necessary for their particular business. Lead Generation Trends 2020.
Sales From The Street: "The Heart Flow Sales Process" Sales is a process and every salesperson has to master the heart flow sales process before expecting results. Janet Clark’s company, The Freedom Shift , is a sales matchmaker. Before she built her company, Janet started in corporate sales selling B2B.
A trusted sales advisor isn’t just knowledgeable—they genuinely care about their clients. B2B buyers and sellers agree that sales teams must move beyond hitting numbers and create personalized, strategic connections. Solution sales works well in industries with high-value, long sales cycles involving multiple decision-makers.
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