Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. Five questions for moving one millimeter forward towards an innovative client retention strategy.

Retention 134

Retention Strategy Customer Scale 134

PandaDoc

SEPTEMBER 17, 2024

Without a doubt, a strong drive for great numbers is at the heart of any high-performing sales team. Between prospecting, sales calls, data entry, quote preparation, and follow-ups, it’s very easy for teams to mismanage data and trip over themselves on the way to the finish line. Salespeople are busy. Let’s jump right in!

Tools 98

Tools InsideSales Top of Funnel SalesForce 98

Mindtickle

JUNE 11, 2024

What’s the difference between customer enablement and sales enablement? You’re at least somewhat familiar with concepts like sales enablement , revenue enablement , marketing enablement , and others. If you continue to provide the right tools and experiences post-sale, your customer retention rate will grow.

Retention 52

Retention Loyalty Customer Webinar Metrics 52

Tenbound

APRIL 24, 2024

One such KPI that has gained significant attention in recent years is the Net Dollar Retention (NDR). This metric provides a comprehensive view of the financial health of a SaaS business, taking into account not just new sales, but also upsells, downgrades, and churn. Calculation of NDR The calculation of NDR involves several steps.

Retention 52

Retention Churn Lead Rank Lead Scoring 52

Smooth Sale

SEPTEMBER 9, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Link Building Strategies and Tools for Boosting Your SEO Link building is still one of the most critical components of search engine optimization (SEO) for increasing website visibility and domain authority.

Tools 94

Tools Strategy Lead Rank Lead Scoring 94

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Retention 103

Retention Sales Coaching Coaching Scale 103

Sales and Marketing Management

DECEMBER 13, 2021

Companies with low turnover rates are led by executives who understand that money alone is no longer an effective recruitment and retention tool. The post Cracking the Sales Compensation Code appeared first on Sales & Marketing Management.

Compensation 317

Compensation Retention Sales Tools 317

Smooth Sale

SEPTEMBER 3, 2024

Photo by Geralt Attract the Right Job Or Clientele: Advanced Property Management Tools Improve the Bottom Line Effective property management requires carefully balancing various tasks, from tenant communication to financial tracking. Our collaborative blog offers insights on how property management tools improve the bottom line.

Tools 78

Tools Scale Analytics Hiring 78

Mindtickle

OCTOBER 21, 2024

By now, sales enablement has become a critical department for businesses of all sizes and industries looking to increase productivity and revenue growth. In fact, 84% of organizations invest in sales enablement teams. According to a recent report , 76% of sales reps feel their enablement prepares them to make quota.

Sales Enablement 52

Sales Enablement Tools Software Software 52

Salesmate

MAY 15, 2020

Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What are these metrics?

Retention 122

Retention Customer Loyalty Social Media 122

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. Professionals involved in the post-sale care and feeding of newly-acquired customers. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients.

Retention 114

Retention Company Commission Churn 114

Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Or your employer.

Retention 134

Retention Webinar Metrics Hiring Groups 134

DiscoverOrg Sales

NOVEMBER 15, 2017

Sales professionals know it better as renewal season. Read AJ’s Story – and the Split of Inbound and Outbound Sales Development. Spotlight on customer retention. A new role was born: a Sales Development Rep for existing accounts. Grab our new ebook, The Power of Sales Intelligence.

Retention 227

Retention Travel Customer ROI 227

SBI Growth

MARCH 31, 2020

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

Retention 401

Retention Customer Revenue Marketing 401

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business.

Retention 98

Retention Churn Customer Loyalty 98

BuzzBoard

NOVEMBER 30, 2023

In the modern digital selling environment, content is inextricably linked to sales success. And the key for enabling seller effectiveness lies in reimagining what a content creation solution for sales teams looks like. Even so, this is not necessarily true all the time, in every way, with any AI copywriting tool.

Tools 104

Tools Scale Marketing Sales Qualified Lead 104

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. .

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Nutshell

DECEMBER 21, 2022

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Why Is Customer Retention Important? Customer Retention Strategies.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. My playbook of communication tools and methods, Do YOU Mean Business? Or, are any of you asking yourselves the same questions? You are not alone.

Pivotal 93

Pivotal Retention Strategy Churn 93

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. Creating a Customer Retention Strategy: A Leadership Roadmap.

Retention 82

Retention Strategy Customer Loyalty 82

Zoominfo

AUGUST 8, 2024

To be successful, sales professionals need to be experts in many different areas at once: their product’s strengths and weaknesses, their prospects’ pain points and needs, and the broader economic and competitive landscapes. To give sellers a fighting chance, sales leaders need to build an effective, flexible sales enablement program.

Sales Enablement 130

Sales Enablement Strategy Scale Hiring 130

Steven Rosen

JANUARY 13, 2024

In the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley stress the lack of coaching and support for sales managers, underscoring the need for coaching for these managers. ” – Steve Rosen “If you don’t have a sales playbook, some type of methodology, I don’t even care how simple it is.

Sales Management 156

Sales Management Hiring Retention Coaching 156

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 86

Compensation Retention Hiring Commission 86

Steven Rosen

APRIL 14, 2024

Hiring sales superstars is critical to building a high-performance sales team. These tools are designed to assess and predict, providing a scientific basis for forecasting a sales candidate’s success. They help identify cultural fit, manage different sales approaches, and offer developmental feedback.

Hiring 156

Hiring Forecasting Exercises Retention 156

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

Retention 59

Retention Webinar Metrics Strategy Cancellation 59

Crunchbase

DECEMBER 28, 2021

But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity. Let’s take a look at five customer retention strategies you can use to win back lost sales and keep loyal customers for years to come.

Retention 52

Retention Strategy Customer Top of Funnel 52

Apptivo

JUNE 21, 2023

Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate. It entails collecting, organizing, and analyzing customer data using specialized tools and processes, allowing businesses to deliver superior customer support.

Retention 52

Retention CRM Customer Loyalty 52

SalesFuel

OCTOBER 10, 2024

It’s true for exercise, lifestyle habits and even retaining valuable sales intelligence. Sales Intelligence is Easily Retained Using Popular Neuroscience Techniques Rapid learning techniques have been touted to generations of students to help retain information. Distributed practice benefits long-term retention.

Sage 103

Sage Hiring Journal Distribution 103

Pipeliner

JUNE 7, 2020

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, All of these.

Retention 86

Retention Strategy Customer Churn 86

Nutshell

OCTOBER 7, 2020

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers.

Retention 71

Retention Outsourcing Services Buyer Customer 71

CloserIQ

MARCH 4, 2019

Adopting new sales technology is a big deal. Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. How Sales Technology Impacts Recruiting.

Retention 61

Retention Hiring Sales Technology Sales Talent 61

SBI Growth

MARCH 16, 2022

While neither sales processes nor SalesTech impacted sellers’ intent-to-stay in this same study, the tools a team uses can have a direct impact on a seller's pipeline volume, their sense of territory fairness, and their satisfaction with professional development — the three areas with the greatest impact on seller retention.

Territories 312

Territories Intent Retention Study 312

Score More Sales

SEPTEMBER 27, 2013

But how does this relate to midmarket sales teams? Does your sales team function in the same way? Are sales reps and account managers coached on effective listening skills so that prospects and customers really feel heard? Do customer-facing reps take actions that help ease a sales or up-sell opportunity?

Retention 254

Retention Company Customer Lead Rank 254

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. Subscribe to the Sales Hacker Podcast.

Retention 83

Retention Benefit Scale Hiring 83

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. What is the rate of post sale customer abandonmen t in your organization. When post sale teams are disconnected from customer retention, here’s what really happens. Everyone else who is not involved in that initial sale.

Retention 65

Retention Hiring Customer Compensation 65

Cincom Smart Selling

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. Related: Why Is Customer Communication Important?

Tools 48

Tools Scale Policies Enterprise 48