Partners in Excellence

JULY 8, 2024

Retention, renewal, expansion is key to our success with customers. Retention, renewal, expansion, in all business models is critical to our continued success and growth. But somehow, we tend to think of retention, renewal, expansion differently from how we look at net new customer acquisition.

Retention 131

Retention Face-to-face Customer Customer Service 131

Sales and Marketing Management

JUNE 2, 2022

The post To Keep Your Best Employees Start Spelling ‘Retention’ with Three Rs appeared first on Sales & Marketing Management. Every individual you hire is weighing the balance of the job’s requirements with the combined weight of the rewards and respect they are getting in return. Here’s how that works.

Retention 315

Retention Hiring Marketing Sales 315

Smooth Sale

AUGUST 1, 2024

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: How to Enhance Your Employee Retention Rate Employee retention rate is an important metric that can significantly impact your business’s prosperity. So, that’s the bad side of a poor employee retention rate. The question is, what can you do about it?

Retention 105

Retention How To Hiring Lead Scoring 105

Partners in Excellence

OCTOBER 12, 2023

We all know customer retention is important. And most of the strategies seem built around customer retention. The problem with most of our retention strategies is we become the status quo! And guess what, there is some sales person stirring things up. Retention is really never about maintaining the status quo.

Retention 142

Retention Maximizer Account Up-Sell 142

The Center for Sales Strategy

MARCH 25, 2024

The 5th Annual Media Sales Report asked salespeople where their jobs are getting easier and where they are harder. Here are some effective retention strategies that can be implemented throughout the sales process. 31% of salespeople responded that renewing clients is more challenging than ever before.

Retention 115

Retention Report Media Sales Process 115

The Center for Sales Strategy

AUGUST 16, 2023

But while most companies are focusing heavily on the recruitment side of the equation, many are ignoring the equally important job of retention. One of the easiest and best recruitment strategies might just be retention.

Retention 99

Retention Competition Strategy Company 99

Sales and Marketing Management

FEBRUARY 10, 2022

The post Onboarding As a Retention Tool appeared first on Sales & Marketing Management. As much as 20% of employee turnover happens in the first 45 days. One-third of new hires look for a different job within the first six months. Solid starts are vital to long-term success.

Retention 120

Retention Tools Hiring Marketing 120

Sales and Marketing Management

NOVEMBER 18, 2022

The post Specialized Training is Key to Workforce Retention appeared first on Sales & Marketing Management. According to the survey, 29% of workers said their country “lacks people with the skills to do my kind of work.” The study also found that workers with specialized […].

Retention 120

Retention Training Survey Study 120

SBI Growth

MARCH 27, 2020

Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones.

Retention 259

Retention Customer Research Networking 259

The Center for Sales Strategy

SEPTEMBER 20, 2023

The role you play as a leader in the retention of your salespeople has a huge impact on your business. The more you develop yourself as a leader, the greater influence you have on keeping the team you built in place.

Retention 85

Retention Sales Talent Influencer Positioning 85

Babette Ten Haken

SEPTEMBER 24, 2018

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Yes, I know.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth. This word-of-mouth is invaluable.

Retention 89

Retention Revenue Customer Loyalty 89

Alice Heiman

MAY 25, 2023

What if everyone in your company was responsible for customer retention? When a culture of caring permeates your company everyone takes responsibility for the customer’s success and helps to solve for customers so they buy – sales. What if everyone in your company sold? Watch the podcast below or on our YouTube channel.

Scale 71

Scale Retention Hiring Customer 71

Sales and Marketing Management

DECEMBER 17, 2018

To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. As any marketing expert might tell you, we are slaves to one-off sales. Penetration marketing.

Retention 238

Retention B2B Penetration Strategy 238

SBI Growth

APRIL 17, 2020

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Retention 214

Retention Customer Webinar Metrics Survey 214

Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. Five questions for moving one millimeter forward towards an innovative client retention strategy.

Retention 134

Retention Strategy Customer Scale 134

Zoominfo

OCTOBER 13, 2020

That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. You probably already know what churn is, but as a refresher, here is how you calculate your churn rate: This number acts as the basis for building your customer attrition and retention strategies. The Next Steps in Reducing Churn.

Churn 173

Churn Retention Data Customer 173

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Revelation Loyalty 154

Smooth Sale

JUNE 22, 2022

Attract the Right Job or Clientele: Can You Improve Client Retention? Companies employing sales representatives are typically on the lookout for how to improve client retention. For entrepreneurs, especially in the early stage, excitement is theirs upon gaining a sale here and there, but sadly that includes a short-term vision.

Retention 78

Retention Hiring Networking Software 78

The Center for Sales Strategy

AUGUST 10, 2021

Client retention is and will always be pivotal for the success of businesses. In fact, client retention is a true measure of the experiences an organization delivers to its clients. Based on these experiences, clients or customers decide if they want to continue business with a given firm or not.

Retention 122

Retention Pivotal Revenue Customer 122

Sales and Marketing Management

MARCH 4, 2018

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. But awareness and action are two different things. What to do?

Customer Service 286

Customer Service Retention Hiring Account 286

Sales and Marketing Management

MARCH 14, 2018

According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. Enhancing loyalty is worthwhile because if you raise retention by just five percent, you could increase profitability by more than 25 percent.

Retention 223

Retention Customer Loyalty Remedy 223

Salesmate

MAY 15, 2020

Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What are these metrics?

Retention 122

Retention Customer Loyalty Social Media 122

Pipeliner

MARCH 9, 2021

Many of us in sales feel the same way as we rise and recover from the tornado that was COVID. Client retention – now, more than ever. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases. Ease of Communication with the Account.

Retention 98

Retention Airlines Transportation Account 98

Tenbound

APRIL 24, 2024

One such KPI that has gained significant attention in recent years is the Net Dollar Retention (NDR). This metric provides a comprehensive view of the financial health of a SaaS business, taking into account not just new sales, but also upsells, downgrades, and churn. Calculation of NDR The calculation of NDR involves several steps.

Retention 52

Retention Churn Lead Rank Lead Scoring 52

Mindtickle

JUNE 11, 2024

What’s the difference between customer enablement and sales enablement? You’re at least somewhat familiar with concepts like sales enablement , revenue enablement , marketing enablement , and others. If you continue to provide the right tools and experiences post-sale, your customer retention rate will grow.

Retention 52

Retention Loyalty Customer Webinar Metrics 52

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Retention 103

Retention Sales Coaching Coaching Scale 103

Pipeliner

MAY 31, 2024

I’m excited to share insights from a recent podcast with two business and employee management experts: John Golden from Sales Pop Online Sales Magazine and Pipeline CRM , and Dr. Frumi Rachel Barr, founder of Barr Business School. Mentoring programs are crucial for employee development and retention.

Retention 52

Retention Lead Rank Lead Scoring Face-to-face 52

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business.

Retention 98

Retention Churn Customer Loyalty 98

Zoominfo

APRIL 29, 2021

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. Customer retention relies on many different factors all going right. ZoomInfo CSM Sam Basile gave us some insight into some of the red flags that sales professionals and customer service managers should be on the lookout for: 1.

Retention 130

Retention Churn Customer Lead Scoring 130