SBI Growth

MARCH 31, 2020

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

Retention 401

Retention Customer Revenue Marketing 401

SBI Growth

JANUARY 12, 2022

The “war for talent” dominated headlines and SBI client conversations across 2021, with attrition rates ranging from 25-60%, and leadership teams scrambling to both backfill open roles and future-hire sufficient headcount to achieve growth goals.

Retention 333

Retention Conversion 333

SBI Growth

MARCH 9, 2021

Since the turn of the millennium, mastering and perfecting the Customer Experience (CX) has been a goal for Marketing Leaders. Through CX strategy, leading revenue marketing teams will uncover areas of friction and process as a continuous feedback loop between.

Retention 331

Retention Marketing Revenue Strategy 331

Partners in Excellence

JULY 8, 2024

Retention, renewal, expansion is key to our success with customers. Retention, renewal, expansion, in all business models is critical to our continued success and growth. But somehow, we tend to think of retention, renewal, expansion differently from how we look at net new customer acquisition.

Retention 143

Retention Face-to-face Customer Customer Service 143

SalesFuel

MARCH 4, 2025

Are you struggling with employee engagement and retention? The path to improved employee retention and engagement starts with creating a job description that attracts the right kind of candidate. Theyll also hint at the employee engagement and retention tactics needed to interest applicants in your organization. Youre not alone.

Retention 59

Retention Hiring Training Churn 59

SalesFuel

MARCH 18, 2025

Some employers make new hire gifts of SWAG like corporate apparel or a coffee mug. Employees appreciate this gesture, but there are other benefits theyre more interested in. Recently, hiring managers have been promoting benefits like unlimited vacation time and work-life balance. Are Some Benefits Too Good to be True?

Hiring 59

Hiring Retention Apparel Face-to-face 59

No More Cold Calling

JUNE 25, 2020

Referred customers have a 37 percent higher retention rate and are four times more likely to refer more customers (Source: Invesp ). Why Your B2B Lead Generation Sucks: Reason 4—You Flunked Customer Retention. Your customer retention strategy is your ticket to acquiring new business. Yes, yes, and yes! Think about that.

Lead Generation 409

Lead Generation B2B Lead Scoring Lead Rank 409

No More Cold Calling

FEBRUARY 13, 2025

Compensation structures should reward not just deals closed, but also client retention and satisfaction. Fostering this kind of sales culture requires CROs to: Shift incentives toward long-term success. Emphasize mentorship and coaching. CROs should actively coach reps on relationship-based selling techniques, not just quota attainment.

Referrals 310

Referrals Face-to-face Sales Leadership Quota 310

Sales and Marketing Management

JUNE 8, 2022

Customer care metrics are at the core of customer retention. So why aren't more companies measuring these key customer care key performance indicators? The post 5 Important Customer Care KPIs (and How to Improve Them) appeared first on Sales & Marketing Management.

Customer 374

Customer How To Retention Marketing 374

Zoominfo

JANUARY 24, 2025

It provides tools for building pipelines, managing customer retention, and improving revenue forecasting. Salesloft Salesloft is a revenue workflow platform designed to enhance sales team productivity through automation and centralized workflows.

Analytics 246

Analytics Software Software Data 246

Steven Rosen

MAY 24, 2024

He also explores the practical applications of AI in sales, including prospecting, customer retention, and pre-call planning. AI can improve customer retention by streamlining communication and providing real-time updates that enhance the overall customer experience and build stronger relationships.

Company 296

Company Sales Leadership Retention Loyalty 296

Sales Hacker

FEBRUARY 7, 2025

This flexibility ensured that clients paid for value-aligned features, enhancing satisfaction and retention. The introduction of Zoom One drove a 27% year-over-year increase in enterprise customers, reinforcing the value of simplifying pricing for customer acquisition and retention.

Company 111

Company Scale Retention Margin 111

Sales and Marketing Management

DECEMBER 13, 2021

Companies with low turnover rates are led by executives who understand that money alone is no longer an effective recruitment and retention tool. The post Cracking the Sales Compensation Code appeared first on Sales & Marketing Management.

Compensation 317

Compensation Retention Sales Tools 317

Understanding the Sales Force

JANUARY 4, 2025

Strategic Account Plans Account Retention Average Gross Profit Average Account Value Lifetime Account Value There are more but you get the gist of it. You can even score relevant items and integrate them as a component of compensation.

Account 173

Account Hiring Quota Territories 173

Zoominfo

AUGUST 8, 2024

With the right sales enablement process, revenue leaders can confidently improve sales team skills, boost customer retention, expand market differentiation, and drive revenue growth. This will set your business apart in sales success, as well as employee morale and customer retention.

Sales Enablement 130

Sales Enablement Strategy Scale Hiring 130

SBI Growth

MARCH 16, 2022

While neither sales processes nor SalesTech impacted sellers’ intent-to-stay in this same study, the tools a team uses can have a direct impact on a seller's pipeline volume, their sense of territory fairness, and their satisfaction with professional development — the three areas with the greatest impact on seller retention.

Territories 312

Territories Intent Retention Study 312

Pipeliner

FEBRUARY 6, 2025

Customer Retention: Loyalty is the lifeblood of the cruise industry. CRM systems help identify high-value customers and create personalized retention strategies, such as exclusive offers or loyalty rewards. As a result, they saw a 25% increase in customer retention and a 15% increase in revenue.

CRM 103

CRM Loyalty Segment Retention 103

Sales and Marketing Management

OCTOBER 4, 2023

Company culture and the culture of your sales organization, or your team’s perception of it, influences how much you sell, your productivity, employee retention and, ultimately, your revenue. The post 3 Ways a Positive Company Culture Can Drive Sales Success appeared first on Sales & Marketing Management.

Positioning 296

Positioning Company Retention Influencer 296

Sales Gravy

NOVEMBER 14, 2024

Holiday and Retention Use: Drink tastings are popular not only for prospecting but also for employee rewards, client retention, and holiday gifting, with options for virtual events that clients can record and revisit.

Trade Show 98

Trade Show Advertising Advertising Webinar Metrics 98

Janek Performance Group

DECEMBER 24, 2024

From this, team members know what is expected, and they will buy-in to the organizations long-term goals, which can boost morale and significantly affect retention. However, studies show a significant increase in retention when learning is collaborative and, dare we say, enjoyable. What do you want reps to take away from the training?

Training 118

Training Hiring How To Retention 118

Anthony Cole Training

JUNE 7, 2024

Client retention as well as new customer acquisition are the focus. In this high interest rate environment, consumers are moving excess amounts from checking accounts to higher yielding CDs and alternative products. This presents problems and opportunities for every bank. In fact, according to BAI Banking Outlook: 2024 Trends, “the No.

Banking 265

Banking Customer Forecasting Retention 265

SBI Growth

NOVEMBER 23, 2021

And when exploring companies’ progress executing CX initiatives, average-growth companies generally haven’t moved off the starting block, whereas their peers have begun leveraging technology to improve their customer experience, impacting critical growth outcomes such as retention, and advancing customer success capabilities.

Retention 292

Retention Survey Strategy Company 292

Steven Rosen

APRIL 18, 2022

Predicts performance and retention. Your hiring process must include leveraging one of the world’s leading sales employee selection tools, proven effective in predicting performance and retention. enables managers to select top performers, focus training for each rep, and coach to the specific needs of the sales rep. The POP 7.0

Hiring 367

Hiring Lead Rank Retention Face-to-face 367

Hubspot Sales

AUGUST 7, 2024

Delivering a product to a global audience in highly competitive fields requires impeccable organization, constantly improving customer retention, and top-tier relationship management — and some assistance from AI and automation can only help. An effective CRM is make-or-break for SaaS companies because of: Customer Retention.

Software 115

Software Software CRM Oracle 115

Sales and Marketing Management

SEPTEMBER 25, 2023

A competitive and livable wage is the starting point for successful recruitment and retention, but that's all it is - a start. The post It’s Time to Recognize the Importance of Recognition appeared first on Sales & Marketing Management.

Retention 245

Retention Competition Marketing Report 245

Sales and Marketing Management

JANUARY 31, 2021

Improve Employee Retention. By implementing sales coaching, it can help provide managers with better insights into how each rep is doing, improve employee retention rates, and help reps close more deals. . Turnover is notoriously high in sales roles.

Sales Coaching 317

Sales Coaching Top of Funnel Coaching Hiring 317

Partners in Excellence

NOVEMBER 6, 2024

The present endless models on selling activities, outlining monthly and quarterly goals for demand/lead gen, outreach, meetings, top of pipeline, pipeline, renewal/retention, comp models and so forth. They look at comp expectations, perhaps tweaking the plans to meet certain budgetary or other goals.

Lead Gen 127

Lead Gen Lead Rank Top of Funnel Analytics 127

Partners in Excellence

MARCH 5, 2025

When we get a PO, we focus on our retention, expansion goals. The “customer” is reduced to a number–net new logos, retention/renewal, number of strategic accounts, major accounts, SMB. We look at the volume of these activities require to meet our goals.

Customer 100

Customer Analysis Retention Social Media 100

Understanding the Sales Force

JULY 10, 2023

It's been quite a while since I've written an article about the role that customer service plays in the retention and renewal of customers and accounts.

Customer 227

Customer Retention Customer Service Account 227

Sales Gravy

OCTOBER 29, 2024

Reducing scattered, unfocused activity by batching outreach for a specific ICP minimizes burnout, increases productivity, and improves employee retention. – Reducing scattered, unfocused activity by batching outreach for a specific ICP minimizes burnout, increases productivity, and improves employee retention. –

Ideal Customer Profile 97

Ideal Customer Profile Outbound Strategy Social Media 97