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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. But awareness and action are two different things. What to do? Let me explain each one.

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Winning Your Prospect’s Prospect

The Pipeline

Not a moto for successful selling and retention, but maybe it has some purpose. The common goal in sales is winning your prospect’s prospect. Again, this makes the people your prospect is trying to win, your responsibility as well. The post Winning Your Prospect’s Prospect appeared first on TiborShanto.com.

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Your B2B Lead Generation Sucks … 5 Reasons Why

No More Cold Calling

Is your sales team searching too many faces, looking for traces of prospects, instead of narrowing the search to recruit only your ideal clients? Yet, most companies miss the mark on referrals and instead make these common sales prospecting mistakes. Companies focus their sales prospecting on signing new logos.

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Thinking About Retention, Renewal, Expansion Differently

Partners in Excellence

Retention, renewal, expansion is key to our success with customers. Retention, renewal, expansion, in all business models is critical to our continued success and growth. But somehow, we tend to think of retention, renewal, expansion differently from how we look at net new customer acquisition.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The 5 P’s of Sales Talent Motivation and Retention

SBI Growth

Even with a new prospect or a new project, for most employees, the outlook is another year of virtual meetings that highly resembles 2020. The most difficult challenge leaders will face in 2021 is motivating personnel. In this environment, how.

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How To Uncover Your Prospects Needs & Wants With 1 Question

MTD Sales Training

We all know the benefits of using quality questions in uncovering the current position our prospects are in. So, what’s the one question that will uncover your prospect’s REAL needs and wants? A prospect may say, “Well, I’ll know I’ve made then right choice if my productivity has gone up 10% in the next 6 months”. Happy Selling!