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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. How you do it is less important than that you train everyone to use it. What to do?

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Training Incentives Are Vital in the Digital Sales Era

Sales and Marketing Management

My answer: sales training initiatives. We’re currently in what some might consider the golden age of sales training initiatives. Sales training has grown in importance in the past decade. A closer look at a sales training incentive program. In the COVID-19 era, online training and certifications have skyrocketed.

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The Impact of Sales Training on Employee Morale and Retention

Sales and Marketing Management

Sales training enhances morale by providing the skills, knowledge and confidence salespeople need to perform effectively. Go beyond product training with resellers. The post The Impact of Sales Training on Employee Morale and Retention appeared first on Sales & Marketing Management.

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You Can't Lose Customers or Salespeople - 2 Secrets to Their Retention

Understanding the Sales Force

The first page of results was filled with self-serving articles from companies like Gong (artificial intelligence for digital prospecting), Hubspot (marketing platform) and more urging you to leverage their platforms so that you don't have to rely on salespeople.

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Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them. For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention.

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How to Boost the Effectiveness of Sales Training

Janek Performance Group

Sales training can be a significant investment in your sales team. However, despite this, it would be a mistake for organizations to think they can just sign their team up for training and watch them succeed. To be successful, training cannot be a one-off event. What do you want reps to take away from the training?

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3 Reasons Why Sales Coaching Should Be Your Top Priority

Sales and Marketing Management

Author: Brian Trautschold As a new hire, structured training and onboarding programs are expected. Today, it is rare to see a company that doesn’t have a strict training program in place from the moment a new hire walks through the door. Improve Employee Retention. In a week, that average increases to 90 percent.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.