Sales and Marketing Management

APRIL 1, 2019

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. It could be taking a sales psychology course, improving writing skills to create better proposals/presentations, or sitting with another team in your organization to better understand how they deliver value to the customer.

Motivation 314

Motivation Hiring Ideal Customer Profile Guidelines 314

Increase Sales

APRIL 20, 2014

Knowledge is the sum total what we know to be true, as we perceive it (perceptions). When we observe the behaviors of another person in any given situation, our perceptions of what happened is added to our knowledge base of that person. These attitudes translate into our own behaviors when we interact with that person.

Lead Rank 130

Lead Rank Knowledge Base Facebook Influencer 130

MTD Sales Training

NOVEMBER 27, 2017

Increase Your Research Base. There are few things better suited to improve your value to your customers than becoming a knowledge-base and expert for their business. Make it a habit and you’ll become really useful to them.

Influencer 267

Influencer Knowledge Base Research Trends 267

Hubspot Sales

DECEMBER 21, 2017

Build Knowledge-Based Trust. 2) Build Knowledge-Based Trust. Sellers can overcome this obstacle by developing knowledge-based trust, which builds from actions that are consistent with words. It equips sellers to uncover customer needs faster and therefore position solutions that are more compelling.

Consultative Selling 142

Consultative Selling Strategy Knowledge Base Inside Sales 142

Sales and Marketing Management

AUGUST 17, 2020

We need to change our perspective, questions, thinking and knowledge base to thrive. Three questions you will need to ask yourself. By definition, a new paradigm is a model – a set of ideas; a different way of looking at something. If not, stagnation or degradation could occur.

Knowledge Base 177

Knowledge Base Education Industry Opportunity 177

Sales and Marketing Management

JULY 26, 2020

A well-designed intranet, a knowledge base, collaboration tools, and AI-based chatbots are all examples of ways to empower reps to self-serve while ramping up their knowledge. Automated processes and toolsets that support sellers to better understand their customer are crucial in training.

Hiring 234

Hiring Training Lead Rank Health Care 234

Guru

FEBRUARY 24, 2022

This user role makes it easy for you to get your entire company on the same page and into the same knowledge base. We’re officially introducing Guru’s new free user role: Light users.

Company 118

Company Knowledge Base 118

Apptivo

JANUARY 23, 2023

Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Keep it updated The toughest part of the knowledge base is creating one. This is even more challenging than creating a knowledge base. Make knowledge part of your team’s process 2.

Knowledge Base 102

Knowledge Base How To System Enterprise 102

Partners in Excellence

AUGUST 19, 2021

Where past revolutions have primarily impacted labor based jobs and enhanced knowledge based jobs. The current revolution is changing (I don’t think eliminating) knowledge based jobs. We are going through a massive revolution we often label, digital business transformation.

Outsourcing Services 131

Outsourcing Services Knowledge Base Industry Conversion 131

Hubspot Sales

JANUARY 18, 2021

Create a knowledge base. In addition to landing pages, all-in-one CRMs help you create other content, too — for instance, a knowledge base. A knowledge base is useful because it offers access to the answers customers want and need, on their time. Integrate with other tools.

CRM 136

CRM Knowledge Base Hubspot Forecasting 136

Guru

JULY 29, 2021

When it comes to creating a centralized knowledge base, the tool you pick is just one piece of the puzzle.

Knowledge Base 115

Knowledge Base How To Tools 115

Zoominfo

JUNE 24, 2018

Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). But what is a knowledge base, exactly? Be sure to take note of new questions and add them to your FAQ page as necessary.

Customer 133

Customer Social Media Discount Knowledge Base 133

No More Cold Calling

JANUARY 12, 2017

In any pursuit in life there is a formal knowledge base and an informal knowledge base. The formal knowledge base is what you’re told. Informal knowledge is everything they don’t bother to tell you. They are born, raised, live, and work in all types of environments. “I

Sales Management 120

Sales Management Knowledge Base Study Cold Calling 120

Sales and Marketing Management

FEBRUARY 15, 2021

By completing knowledge-based learning before the virtual training event, online facilitators can engage sellers more meaningfully during the event. Creating learning campaigns based on sales personas. Assigning pre-work before the virtual training.

Education 194

Education Film Channels Cancellation 194

Hubspot Sales

MAY 23, 2019

LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. Plus, they can answer questions by integrating with and pulling information from your knowledge base tool. You can take this web chat app wherever you go. Zendesk Chat.

Tools 138

Tools Lead Qualification Hubspot Social Media 138

Guru

OCTOBER 28, 2021

You don’t mean to brag, but your workplace is pretty on track to having a bonafide knowledge-driven culture. You have the tools, you have the enthusiasm, and you even have some employees that love adding to your knowledge base. There’s only one thing you’re missing: a verified knowledge manager.

Knowledge Base 98

Knowledge Base Tools 98

Pointclear

SEPTEMBER 12, 2011

With Chatter Service, customers will be able to ask their question once in a familiar social feed, and have the answer come to them in an instant--whether it's from the knowledge base, the community of experts or a service agent.

Jigsaw 150

Jigsaw SalesForce Ideal Customer Profile Scale 150

Sales and Marketing Management

OCTOBER 25, 2017

Because this method is experience-based instead of program-based, sales reps get a better understanding of “This is how we sell.” And leaders can more efficiently manage individual development by tooling the knowledge-based behaviors and focusing more on those processes that require complex assimilation.

Sales Coaching 185

Sales Coaching Coaching Lead Rank Face-to-face 185

MTD Sales Training

JANUARY 11, 2018

The aptitude and capability to tap into this global knowledge base will give the future sales director the chance to expand their business quicker than ever. The world is smaller than ever now, but it will be in the palm of our hand by 2025. This means that whatever we need will be available at the touch of a button.

Knowledge Base 150

Knowledge Base Sales Training Company 150

Nutshell

FEBRUARY 5, 2018

When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. We did everything we could to get the message out there.

Knowledge Base 87

Knowledge Base Call-back Education Face-to-face 87

Partners in Excellence

SEPTEMBER 9, 2013

Then the inconvenience I went through–not being able to find the answer at the knowledge base, talking to person after person after person. I’ll pause for a moment, I think the reason I’m on this rampage is that last week, I spent hours trying to resolve a problem with a piece of software.

Customer Service 115

Customer Service Customer Survey Knowledge Base 115

Hubspot Sales

DECEMBER 23, 2021

Blog posts and knowledge base content also provide compelling ways to start the cross-sell or upsell process. Sales reps and CSMs can also propose cross-sells and upsells more indirectly via email by asking customers to check out new products or services on their own — and having the customer come to them with questions.

Forecasting 141

Forecasting Knowledge Base Buyer Persona Software 141

Guru

JANUARY 12, 2021

Complementing real-time communication with a collaborative knowledge base is key to keeping teams aligned and productive even when distributed. The context-switching involved in jumping between applications to access the information you need to do your job can cost you and your teammates productive time.

Microsoft 88

Microsoft Distribution Knowledge Base Conversion 88

Sales and Marketing Management

JUNE 4, 2020

The best part is that with every response this type of knowledge base gets stronger. Tracking down information independently is more challenging when face-to-face interactions are limited, and especially when they are eliminated. With every new question or response, it gets even more valuable.

Face-to-face 156

Face-to-face Proposal Microsoft Sales Qualified Lead 156

Increase Sales

OCTOBER 1, 2012

Business sales webinars are a great way to expand one’s knowledge base especially when specific knowledge gaps may prevent business and sales success. What I have come to realize is that the super majority of small business sales webinars take 60 minutes and actually only deliver only 30 minutes of content.

Small Business 160

Small Business Small Business Webinar Metrics Promotion 160

SBI Growth

JULY 13, 2020

The Essential C-Suite Initiative You Are Overlooking Today. It’s time revenue enablement is elevated to its rightful place among C-suite and boardroom discussions, alongside those of quarterly earnings, diversity and inclusion, and enterprise value. Fully embracing revenue enablement could mean the.

Strategy 252

Strategy Enterprise Enterprise How To 252

Hubspot Sales

SEPTEMBER 19, 2019

Utilize a knowledge base or academy. A knowledge base or academy is an online resource library for your customers. New hires need to play the role of the customer and use HubSpot to create a business online. However, this is also useful for your sales reps.

Hiring 139

Hiring Training Case Study Hubspot 139

Guru

NOVEMBER 19, 2019

So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. Congratulations! But what happens now? How do you ensure you don’t have to do a top-to-bottom rebuild again?

Government 60

Government Knowledge Base Intent Company 60

Partners in Excellence

APRIL 28, 2021

Underlying all of these changes, we see massive changes in the future of work, particularly for knowledge based working. What does this mean in terms of our selling/customer engagement strategies. These and business/market changes are changing the way companies look at work and their people.

Knowledge Base 134

Knowledge Base Up-Sell ACT Selling Skills 134

PandaDoc

NOVEMBER 28, 2019

Support Options: 24/7 live chat support, email support, product knowledge base. Along with email support and an extensive product knowledge base, PandaDoc offers 24/7 live chat support so you can ask questions and get answers when you need them most. Support Options: Chat, email, product knowledge base.

Knowledge Base 95

Knowledge Base Enterprise Enterprise Google 95

SalesFuel

JUNE 11, 2024

The knowledge-based economy requires a new form of managing. Failing to Listen Some leaders believe they have made it into their position by always having the right answers. In previous eras, that attitude may have served them well. These leaders were often well educated in comparison to their workforce.

Hiring 105

Hiring Comparison Education Knowledge Base 105

Zoominfo

MARCH 27, 2018

Consumers prefer assistance over the following channels: Phone ( 61% ), email ( 60% ), Live Chat ( 57% ), online knowledge base ( 51% ), “click-to-call” support automation ( 34% ) ( source ). Today consumers use an average of almost six touch points, with 50% regularly using more than four ( source ).

Customer 196

Customer Consumer Channels Customer Service 196

Salesmate

AUGUST 7, 2020

Knowledge Base Another support tool that can help your customers and site visitors arrive at a firm decision is the knowledge base. Just in case you miss out on a chat or even an email, a help desk software will help you track them easily with a single dashboard view.

Sales Leadership 126

Sales Leadership Top of Funnel Lead Rank Ideal Customer Profile 126

PandaDoc

AUGUST 6, 2021

Support options: 24/7 live chat support, email support, product knowledge base. Along with email support and an extensive product knowledge base, PandaDoc offers 24/7 live chat support so you can ask questions and get answers when you need them most. Support options: Chat, email, product knowledge base.

Enterprise 95

Enterprise Enterprise Knowledge Base Analytics 95

Hubspot Sales

OCTOBER 14, 2020

They’re also likely going to want to share content created by your internal teams like Marketing and Product, knowledge base articles, and demos. Here are some ways you can achieve this: Create a content engine or content base for team use and collaboration. Make a knowledge base where reps and customers can refer to content.

Social Selling 137

Social Selling Training Social Media How To 137

Increase Sales

JULY 5, 2013

Assess for talents, learning styles and knowledge base to build What’s In It For Me (WIIFM) and deliver positive ROI. Development is for the long term; training is for short term (knowledge). Unless bank sales training addresses these missing pieces, then executive leadership should not expect anything to stick.

Banking 136

Banking Training Infusion Retention 136

John Barrows

FEBRUARY 6, 2019

iLibrary – easy to navigate knowledge base for those who work in the field. That’s why we’ve developed and implemented a number of tools that help provide systematic and highly effective reinforcement: Educational games – pre-set game series to revise training material.

Strategy 128

Strategy Education Scale Retention 128