Lessonly

SEPTEMBER 24, 2021

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Why use a knowledge base? A knowledge base accelerates individual work for those with a self-serve mindset.

Knowledge Base 26

Knowledge Base Software Software Training 26

Apptivo

JANUARY 23, 2023

Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Keep it updated The toughest part of the knowledge base is creating one. This is even more challenging than creating a knowledge base. Make knowledge part of your team’s process 2.

Knowledge Base 102

Knowledge Base How To System Enterprise 102

Guru

FEBRUARY 24, 2022

This user role makes it easy for you to get your entire company on the same page and into the same knowledge base. We’re officially introducing Guru’s new free user role: Light users.

Company 118

Company Knowledge Base 118

Guru

JUNE 25, 2019

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Knowledge Base 50

Knowledge Base Customer 50

PandaDoc

APRIL 11, 2023

In a nutshell, you’ll need to: Launch and maintain your knowledge base. Knowledge base A knowledge base is a local repository of your company’s wisdom: internal documents, guides, assets, templates, research results, etc. An example of a well-crafted knowledge base is the PandaDoc Help Center.

Education 52

Education Knowledge Base Customer Policies 52

Apptivo

DECEMBER 15, 2023

It helps streamline the customer service process by providing tools for managing tickets, knowledge bases, live chats, phone calls, and more. Knowledge base: A centralized knowledge base contains information to help customers self-serve and assist agents in providing quick, consistent responses.

Channels 52

Channels Software Software Customer 52

Apptivo

DECEMBER 15, 2023

It helps streamline the customer service process by providing tools for managing tickets, knowledge bases, live chats, phone calls, and more. Knowledge base: A centralized knowledge base contains information to help customers self-serve and assist agents in providing quick, consistent responses.

Channels 52

Channels Software Software Customer 52

Guru

OCTOBER 28, 2021

You don’t mean to brag, but your workplace is pretty on track to having a bonafide knowledge-driven culture. You have the tools, you have the enthusiasm, and you even have some employees that love adding to your knowledge base. There’s only one thing you’re missing: a verified knowledge manager.

Knowledge Base 98

Knowledge Base Tools 98

Guru

JULY 29, 2021

When it comes to creating a centralized knowledge base, the tool you pick is just one piece of the puzzle.

Knowledge Base 115

Knowledge Base How To Tools 115

Partners in Excellence

OCTOBER 24, 2024

Again, the answers we see LLMs giving us are not based on their knowledge of us. Rather they are based on the very sophisticated token prediction algorithms looking at its entire knowledge base.

Proposal 125

Proposal Knowledge Base Tools Data 125

Sales and Marketing Management

AUGUST 17, 2020

We need to change our perspective, questions, thinking and knowledge base to thrive. Three questions you will need to ask yourself. By definition, a new paradigm is a model – a set of ideas; a different way of looking at something. If not, stagnation or degradation could occur.

Knowledge Base 177

Knowledge Base Education Industry Opportunity 177

Partners in Excellence

AUGUST 19, 2021

Where past revolutions have primarily impacted labor based jobs and enhanced knowledge based jobs. The current revolution is changing (I don’t think eliminating) knowledge based jobs. We are going through a massive revolution we often label, digital business transformation.

Outsourcing Services 105

Outsourcing Services Knowledge Base Industry Conversion 105

Hubspot Sales

JANUARY 18, 2021

Create a knowledge base. In addition to landing pages, all-in-one CRMs help you create other content, too — for instance, a knowledge base. A knowledge base is useful because it offers access to the answers customers want and need, on their time. Integrate with other tools.

CRM 135

CRM Knowledge Base Hubspot Forecasting 135

Guru

JANUARY 12, 2021

Complementing real-time communication with a collaborative knowledge base is key to keeping teams aligned and productive even when distributed. The context-switching involved in jumping between applications to access the information you need to do your job can cost you and your teammates productive time.

Microsoft 88

Microsoft Distribution Knowledge Base Conversion 88

Guru

NOVEMBER 19, 2019

So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. Congratulations! But what happens now? How do you ensure you don’t have to do a top-to-bottom rebuild again?

Government 60

Government Knowledge Base Intent Company 60

Apptivo

JULY 24, 2023

Knowledge base integration Apptivo’s ticketing system connects smoothly with the knowledge base module, allowing agents to quickly search and find relevant articles, FAQs, or solutions. This functionality is demonstrated in real-time scenarios in which an agent receives a client query about a common problem.

System 52

System Knowledge Base Face-to-face Analytics 52

SalesFuel

JUNE 11, 2024

The knowledge-based economy requires a new form of managing. Failing to Listen Some leaders believe they have made it into their position by always having the right answers. In previous eras, that attitude may have served them well. These leaders were often well educated in comparison to their workforce.

Hiring 105

Hiring Comparison Education Knowledge Base 105

No More Cold Calling

JANUARY 12, 2017

In any pursuit in life there is a formal knowledge base and an informal knowledge base. The formal knowledge base is what you’re told. Informal knowledge is everything they don’t bother to tell you. They are born, raised, live, and work in all types of environments. “I

Sales Management 120

Sales Management Knowledge Base Study Cold Calling 120

Zoominfo

JUNE 24, 2018

Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). But what is a knowledge base, exactly? Be sure to take note of new questions and add them to your FAQ page as necessary.

Customer 133

Customer Social Media Discount Knowledge Base 133

Hubspot Sales

DECEMBER 21, 2017

Build Knowledge-Based Trust. 2) Build Knowledge-Based Trust. Sellers can overcome this obstacle by developing knowledge-based trust, which builds from actions that are consistent with words. It equips sellers to uncover customer needs faster and therefore position solutions that are more compelling.

Consultative Selling 132

Consultative Selling Strategy Knowledge Base Inside Sales 132

Increase Sales

APRIL 20, 2014

Knowledge is the sum total what we know to be true, as we perceive it (perceptions). When we observe the behaviors of another person in any given situation, our perceptions of what happened is added to our knowledge base of that person. These attitudes translate into our own behaviors when we interact with that person.

Lead Rank 130

Lead Rank Knowledge Base Facebook Influencer 130

SugarCRM

APRIL 19, 2022

Knowledge bases or wikis. Self-service portals and knowledge bases can provide additional training and education for employees as an added benefit. Knowledge bases full of FAQs, tutorials, step-by-step guides, and more offer easy ways to search and get what they need. Is your knowledge base intuitive?

Customer 44

Customer Knowledge Base Customer Service Consumer 44

PandaDoc

SEPTEMBER 4, 2024

5 Customer support : 24/7 access to phone support, email support, live chat, support tickets, and an extensive knowledge base. 5 Customer support : email support, phone support during business hours, support tickets, and an extensive knowledge base. Th G2 Rating : 4.3/5 G2 Rating : 4.2/5 G2 Rating : 4.5/5

Real Estate 52

Real Estate SalesForce Ideal Customer Profile Commission 52

Sales and Marketing Management

FEBRUARY 15, 2021

By completing knowledge-based learning before the virtual training event, online facilitators can engage sellers more meaningfully during the event. Creating learning campaigns based on sales personas. Assigning pre-work before the virtual training.

Education 194

Education Film Channels Cancellation 194

Sales and Marketing Management

JULY 26, 2020

A well-designed intranet, a knowledge base, collaboration tools, and AI-based chatbots are all examples of ways to empower reps to self-serve while ramping up their knowledge. Automated processes and toolsets that support sellers to better understand their customer are crucial in training.

Hiring 234

Hiring Training Lead Rank Health Care 234

Sales and Marketing Management

OCTOBER 26, 2020

For instance, more than a decade ago, Cisco Systems installed an on-demand portal that has a wiki knowledge base, virtual product demos and an expert locator. Now the role might be aligned more to sales opportunities rather than specific accounts. .

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

SalesLoft

APRIL 27, 2020

You could create FAQs or a knowledge base or online training (all of which SalesLoft has), but even that may not seem like enough. By organizing key assets from SalesLoft University and the SalesLoft Knowledge Base , we’re empowering customers to answer their own questions anytime. . Establishing your personal settings.

Scale 52

Scale Customer Knowledge Base Webinar Metrics 52

Mindtickle

AUGUST 3, 2022

Sales enablement provides an accessible knowledge base. Then they can leverage that data to train and enable each rep based on their individual skills gap. Sales enablement provides an accessible knowledge base. Here are some examples of what to include in your knowledge base: Sample scripts or talk tracks.

Sales Enablement 52

Sales Enablement Top of Funnel Revenue Sales Qualified Lead 52

Nutshell

FEBRUARY 5, 2018

When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. We did everything we could to get the message out there.

Knowledge Base 87

Knowledge Base Call-back Education Face-to-face 87

Sales and Marketing Management

APRIL 1, 2019

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. It could be taking a sales psychology course, improving writing skills to create better proposals/presentations, or sitting with another team in your organization to better understand how they deliver value to the customer.

Motivation 314

Motivation Hiring Ideal Customer Profile Guidelines 314

Hubspot Sales

DECEMBER 23, 2021

Blog posts and knowledge base content also provide compelling ways to start the cross-sell or upsell process. Sales reps and CSMs can also propose cross-sells and upsells more indirectly via email by asking customers to check out new products or services on their own — and having the customer come to them with questions.

Forecasting 141

Forecasting Knowledge Base Buyer Persona Software 141

PandaDoc

APRIL 8, 2024

To further facilitate deal creation, a deal desk can utilize proposal management software to maintain a knowledge base, proposal templates, and information on past deals What is a deal desk? A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents.

Strategy 52

Strategy Decision Maker Proposal Negotiation 52

Guru

MAY 27, 2020

A startup with multiple customer support contact centers, Via realized a well-adopted knowledge base was the key to keeping support agents and drivers on the same page. Unlike other ride sharing options, Via Transportation places a major focus on their drivers, offering hourly wages instead of the per-trip model.

Transportation 62

Transportation Customer Knowledge Base Networking 62

PandaDoc

MARCH 29, 2024

Proposal development : a deal desk applies best practices of an approval workflow , including the use of templates , a knowledge base, and automation tools. Negotiation : this stage gathers a deal desk, a sales team, and a client to agree upon mutual terms and conditions.

Maximizer 52

Maximizer Proposal How To Negotiation 52

Increase Sales

OCTOBER 27, 2012

This capacity is about your knowledge base and the ability to apply that knowledge base. Probably this is more about always demonstrating your positive core values or business ethics more than anything else to realize the goal to increase sales. Believable is what you say true.

Knowledge Base 172

Knowledge Base Webinar Metrics Small Business Small Business 172

Nutshell

OCTOBER 18, 2023

Start exploring the possibilities of role-based permissions today and optimize your Nutshell experience. You can also explore our knowledge base for more information. The post Introducing Customizable Role-Based Permissions appeared first on Nutshell.

Knowledge Base 62

Knowledge Base CRM Enterprise Enterprise 62

SalesFuel

JUNE 12, 2024

Act-On suggests offering links to your knowledge base or support site. Introducing your entire team right away can initiate trust in them and awareness of who can help. Introduce resources In addition to sharing team contact information, include other resources for support.

Customer Service 52

Customer Service Webinar Metrics Strategy Customer 52