Connext Digital

APRIL 25, 2023

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

Hotels 52

Hotels Travel Tourism Customer Service 52

Score More Sales

JUNE 24, 2016

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

Hotels 135

Hotels Sales B2B 135

Understanding the Sales Force

AUGUST 25, 2020

There we were, in the dark, in the middle of a hotel parking lot, at 3:45 AM. The hotel fire alarm went off and we didn't want to ignore the warning that was so loud my wife and I couldn't hear each other speak. Why was every other guest in the hotel parking lot with us? Well, what if the hotel was on fire?

Hotels 344

Hotels Consultative Selling Closing Prospecting 344

Understanding the Sales Force

JULY 9, 2024

A friend just texted me from his Las Vegas hotel room and sent along a video of him and his son playing catch with their gloves and a baseball in their hotel room. I told him to be careful because breakage is expensive in Las Vegas and he said that’s why they do it – to be precise. ” “Dad can I pitch to you?”

Commission 191

Commission Hotels Sales Qualified Lead Lead Rank 191

Understanding the Sales Force

MARCH 25, 2024

Lesson #2 – The Power of Meeting Decision Makers We stopped for lunch at the best restaurant in the village, inside the hotel at which we have stayed more than sixty times in the past four years. We needed an additional night at the hotel I mentioned in lesson #1 but they were sold out. We didn’t.

Decision Maker 191

Decision Maker Hotels Cancellation Travel 191

Smooth Sale

NOVEMBER 19, 2024

. _ Make Working Away from Home More Bearable Image by KinKin via Pixabay Upgrade Your Accommodations Nothing says, “I’m over this,” like a cramped, cookie-cutter hotel room that smells faintly of cleaning supplies and missed opportunities. Say hello to extended-stay hotels, the MVP of travel accommodations. Work smarter, not longer.

Hotels 86

Hotels Travel How To Hiring 86

Understanding the Sales Force

AUGUST 12, 2020

The college President's opening remarks were virtual, so we joined the Zoom stream from our hotel room and listened in. Last week we moved our son into his dorm to begin his freshman year of college.

Hotels 384

Hotels Consultative Selling Pipeline Sales Process 384

Understanding the Sales Force

JUNE 24, 2021

We are finally doing things we haven't done for quite a while including dining inside restaurants, flying, staying in hotels, going to and hosting parties, attending packed stadiums for sporting events and more.

Hotels 274

Hotels Sports Groups Objections 274

Smooth Sale

SEPTEMBER 29, 2024

. _ Observe for Moving Forward We are a global society, and it was a pleasant surprise to see photos and quotes of well-known CEOs of American companies in the lobby of an Italian hotel. Steve Jobs, the ingenious creator of Apple, established a remarkable company known and admired globally today.

Hotels 114

Hotels Travel Hiring Motivation 114

The Sales Heretic

AUGUST 14, 2019

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

Customer Service 219

Customer Service Hotels Customer Travel 219

Understanding the Sales Force

OCTOBER 12, 2022

If you drove more than two hours today or slept in a hotel bed last night I'm certain you'll need to crack your back and neck. Back in the 90's, after years of Chiropractic, I learned to crack my own back and neck. You never know when you will need to relieve stiffness and/or pain. Actually you do know.

Selling Skills 295

Selling Skills Hotels Call-back Negotiation 295

Engage Selling

JUNE 4, 2015

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

Hotels 48

Hotels Positioning Customer Customer Service 48

No More Cold Calling

DECEMBER 20, 2018

I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. She was at the entrance of the hotel when an Uber driver arrived with three sight-impaired women—all using white canes. And probably not just any hotel employee. He said the hotel would be pleased. Well, not anyone.

Hotels 282

Hotels Licensing Social Media Cold Calling 282

Membrain

SEPTEMBER 20, 2020

There we were, in the dark, in the middle of a hotel parking lot, at 3:45 AM. The hotel fire alarm went off and we didn't want to ignore the warning that was so loud my wife and I couldn't hear each other speak. Why was every other guest in the hotel parking lot with us? Well, what if the hotel was on fire?

Hotels 141

Hotels Sales 141

Grant Cardone

FEBRUARY 9, 2024

Valentine’s Day might be a holiday for happy couples… but this is also the time of year when many lovers check into the heartbreak hotel. Luckily, Pizza Hut’s latest ‘Goodbye Pies’ campaign helps you deliver the bad news to your soon-to-be-ex… In the tastiest way possible.

Campaigns 118

Campaigns Hotels Marketing Company 118

Understanding the Sales Force

SEPTEMBER 27, 2018

Maybe you drink the finest wines, stay at the most luxurious hotels, dine at the best restaurants, purchase the best brands and drive the fanciest cars. Either way, you'll at least want to know where you can find the best salespeople in the world, right?

Hotels 294

Hotels Groups Objections Data 294

SBI Growth

JANUARY 9, 2018

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

Promotion 273

Promotion Hotels Channels Sales 273

Smooth Sale

OCTOBER 7, 2024

Our first stop after a long flight was a hotel in a remote town in Italy. The staff at the front desk couldn’t have been more helpful. They pointed out the benefits of staying with them and how they could assist, and they did, including sharing requested information and offering suggestions of where to visit.

Positioning 100

Positioning Strategy Hotels Lead Rank 100

No More Cold Calling

SEPTEMBER 26, 2024

If you miss your flight and end up at the airport hotel for the night, are you more likely to belly up to the lobby bar to meet new people and make some new connections, or will you head straight to your room and order room service? Here’s what you might have missed from No More Cold Calling this quarter. I hadn’t.

Referrals 156

Referrals Meeting Scale Prospecting 156

Pipeliner

APRIL 14, 2021

Hotel owners and managers all face the same concern – how to increase the rentability and profit of the property. No matter how popular a hotel brand becomes, this remains one of their top priorities. Right now when the market size of the hotel sector is bigger than ever (1.22 1. Use a vacation rental booking engine.

Hotels 98

Hotels Engineering Segment Analysis 98

The Sales Heretic

JUNE 4, 2019

I recently received this email from a local hotel. (As Email can be a great way to reach your prospects. But there are good emails and not-so-good emails. And then there are emails like this one. As a speaker—and someone who produces some of my own seminars—I attend a lot of meetings-industry events, so I probably [.].

Prospecting 187

Prospecting Hotels Industry Meeting 187

HeavyHitter Sales

AUGUST 16, 2009

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Biltmore Hotel – Phoenix, Arizona.   2. .

Hotels 74

Hotels Sales Meeting Meeting Conference 74

Jeffrey Gitomer

AUGUST 24, 2011

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. And just like the Omni Houston Hotel, they didn’t brand them either.

Hotels 314

Hotels Hiring Social Media Loyalty 314

The Sales Heretic

APRIL 11, 2018

James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. I had the pleasure of riding in his van when I flew into Austin not long ago. Just before he pulled the van away from [.].

Customer Service 190

Customer Service Hotels Customer Sales 190

Smooth Sale

AUGUST 31, 2023

Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Hotel Gym vs. the Elevator It was almost equally surprising that a well-respected hotel would have remarkable high-tech applied to the elevators but not include the floor to the gym.

Hotels 110

Hotels Customer Travel Hiring 110

The Sales Heretic

AUGUST 13, 2014

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.]. Sales conference perspective sell'

Hotels 313

Hotels Conference Course Sales 313

Understanding the Sales Force

MARCH 11, 2014

Long before we reached the hotel, he asked how I would be paying and activated the payment screen so that I could pay by credit card and sign the receipt. Then, instead of going around the block so that he could deliver me to the main entrance, he suggested that I could save 5 minutes by getting out across the street from the hotel.

Conference 256

Conference Sales Process Hiring Hotels 256

The Center for Sales Strategy

SEPTEMBER 21, 2023

Twenty years ago, who would have ever thought it was possible to book a business trip that included two different cities, multiple flights, car rentals, hotels, and more, all without the help of the travel agent?! Think about the travel industry. That’s not to say that all travel agents went away, but the business certainly changed.

Hotels 75

Hotels Travel Media Industry 75

Pipeliner

APRIL 11, 2024

Imagine that in your travels last week you stayed at a chain hotel. Shaking your head, you quickly blow away the email, promising yourself that you’ll never stay in that hotel again. And clearly, this B2C hotel example highlights something that doesn’t work. But it’s not the only element that determines client satisfaction.

Guarantee 52

Guarantee Hotels B2C Enterprise 52

Zoominfo

JANUARY 11, 2021

The lack of events in early 2021 trickles down to other industries, such as airlines, hotels, and tourism. However, if digital-based events take precedence, associated industries like hotels will continue to suffer unless they find new business or leisure customers.

Conference 162

Conference Tourism Hotels Face-to-face 162

Score More Sales

NOVEMBER 1, 2017

It felt like history being made as more than 250 people from sales enablement practitioners, sales leaders, vendors, and industry experts gathered at University of Texas at Dallas (and a nearby hotel) to help define an industry.

Sales Enablement 154

Sales Enablement Hotels Vendor Industry 154

The Sales Heretic

NOVEMBER 21, 2013

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

Hotels 303

Hotels Social Media Travel Media 303

Nutshell

AUGUST 29, 2023

Property management systems (PMS) Property management systems (PMS) are used by hospitality companies like hotels and resorts to manage different aspects of hotel business operations. Point of sale (POS) software Hospitality point of sale (POS) systems allow businesses like hotels to accept and process payments.

Software 62

Software Software Company Hotels 62

Zoominfo

JANUARY 11, 2021

The lack of events in early 2021 trickles down to other industries, such as airlines, hotels, and tourism. However, if digital-based events take precedence, associated industries like hotels will continue to suffer unless they find new business or leisure customers.

Conference 130

Conference Tourism Hotels Face-to-face 130

Zoominfo

DECEMBER 17, 2018

One of your buyers happens to be a large hotel in your region. With access to company hierarchy data, you discover that the hotel business owns several smaller local and domestic hotels and properties. In this hypothetical scenario, your company sells computer systems.

Data 216

Data Company Hotels Decision Maker 216

The Pipeline

MAY 22, 2014

This Forbes article likens hotels that don’t have free Wi-Fi to the same hotel charging to use a toilet. While it might still be possible to impress other generations with technology, Millennial have come to expect it. So how do we cater to this new generation of buyers? One thing is for sure – give them what they expect.

Exact 293

Exact Hotels Small Business Small Business 293

Increase Sales

JANUARY 7, 2018

For example, I attend a conference at a hotel three times a year. This conference brings at least $100,000 annually to the hotel. The hotel could force me to take it or leave it (that’s our policy, you have heard that before), but the morning waitress remembers my special breakfast order even though I am only there 3 times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132