Wed.Dec 11, 2024

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How to Respond to Customer Complaints in Sales

SalesFuel

Salespeople must know how to handle customer complaints. Effectively responding to dissatisfaction ensures loyalty and advocacy. Plus, it helps protect your companys reputation. As Pipedrive points out, Effectively addressing customer complaints is the key to maintaining trust and loyalty when things go wrong. Smart responses to customer complaints When first hearing of a complaint, sellers first step should be to acknowledge it.

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Winter 2024 Updates: ZoomInfo Delivers Advanced AI-Powered Signals that Remove Guesswork from Prospecting

Zoominfo

Since launching ZoomInfo Copilot six months ago, weve seen the many ways its helped our customers win faster. Weve witnessed sellers become their best, most efficient selves and seen marketers fully realize their TAM and identify messaging that really drives leads. And Copilot as a product has achieved some remarkable milestones too, like achieving $100+ million in annual contract value (ACV).

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Top Sales & Sales Leadership Articles of 2024

Understanding the Sales Force

If you’ve been reading this Blog for more than a couple of years, or since 2006, then you know that every December I post the best articles of the past year. This year there are five articles listed in the category of best Sales Leadership articles, there are ten articles listed in the category of best sales articles of the year, and five more that are my personal favorites.

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5 AI-Powered Tools to Help Create and Manage Video Ad Campaigns

Sales and Marketing Management

Are you looking for the best AI tools to create video ad campaigns? Here are my top 5 picks to generate publish-worthy video ads to boost engagement in 2025. The post 5 AI-Powered Tools to Help Create and Manage Video Ad Campaigns appeared first on Sales & Marketing Management.

Campaigns 156
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Everything About Baseline Selling on One Page

Understanding the Sales Force

On this page you’ll find everything you always wanted to know about how to get Baseline Selling content and training – all in one place. Baseline Selling is a proprietary sales process and methodology that Dave Kurlan developed in 2005. It uses the metaphor of the baseball diamond to visualize the sales process and any corporate sales process can be overlaid, integrated or married to it, making it the most flexible sales process ever to be introduced.

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Membrain’s Top Ten Most Popular Podcasts From 2024

Membrain

In The Art and Science of Complex Sales podcast , our Head of Revenue Growth, Paul Fuller, interviews experts in leadership, sales, and consulting. They dig into topics of mindset, culture, data, technology, and much more.

Revenue 115
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5 Ways Nimble CRM Can Transform Your Solopreneur Business

Adaptive Business Services

Lets start with this. The vast majority of my Nimble CRM clients are solopreneurs. I am a solopreneur. If you are a solopreneur, I speak your language. I also already understand most of your needs and concerns as many are the same as mine. While going solo certainly has its advantages, it can also mean a lot more work for you since you dont have a team behind you to help carry that load.

CRM 62
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Metrics Don’t Produce Revenue!

Partners in Excellence

I continue to be stunned by the dashboards people show me. The variety of things we can track and measure is amazing. Add onto this, much of it is in real time. We no longer have to wait until the end of the week/month to get reports. I reflect back to the “old days,” imagine the stone ages of 10 years ago. Then, we might have had some pipeline reports and manually generated activity reports, and they were seldom in real time.

Revenue 62
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How L&D Drives Success: The Role of AI in Sales Training

Awarathon

Learning and Development (L&D) teams are essential for driving growth and innovation within a company by helping employees acquire new skills and align with the organizations evolving goals. According to Forbes , a strong L&D strategy fosters a highly adaptable workforce, ensuring that teams stay competitive in a fast-paced business environment.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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How to Choose the Right Forecasting Technique [+ Expert Insight and Data]

Hubspot Sales

Forecasting can feel like a dark art part science, part intuition, and a dash of hoping for the best. But as businesses face increasing pressure to predict everything from sales targets to inventory needs, relying on gut feelings just doesn't cut it anymore. I've spent weeks talking to forecasting experts, sales leaders, and business owners about how they actually approach forecasting (not just how they're supposed to).

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Buying cycles: Customers can go forward – or back

Selling Essentials RapidLearning Center

Connie, who sells industrial control systems, is meeting with Edward, the CTO of a large corporation. After months of meetings where they explored three buying options, Edward says he and his team have agreed on Option 1, an upgrade to their entire system. He wants Connie to present Option 1 to the buying committee a week from Monday. Connie hears nothing from Edward in the coming week, then shows up to the meeting confident shell get a quick approval.

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AdMall’s Valuable Advertising Response Tool Helps Close Targeted OTT Campaign

SalesFuel

Challenge: Creating a productive, targeted OTT campaign while trying to recruit new employees Sara Kronenberg is a seven-year media sales vet from KCRA , yet only has been able to use AdMall for a little over a year. Her limited AdMall experience wasnt a problem when she approached a local school looking to figure out a targeted OTT campaign that would attract new employees.

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Highspot Unveils AI Roadmap and New AI Innovation

Highspot

Company previews how Highspot Copilot Actions and Copilot Agents will bring proactive user recommendations, autonomous tasks execution, and more to customers Highspot platform now supports customers dedicated Microsoft Azure OpenAI Service instances SEATTLE, December 11, 2024 Highspot , the GTM enablement platform, today unveiled its AI roadmap, including the upcoming introduction of Highspot Copilot Actions, which deliver proactive recommendations to users, and Copilot Agents, which can be bot

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Buyer’s Guide: 5 Tough Questions To Ask a Salesforce Managed Services Provider

This guide is for leaders who recognize the importance of Salesforce but would rather trust a team of external experts to do the heavy lifting. Choosing the right managed services provider is a significant decision that impacts your business's efficiency and success. In this 10-minute read, you'll find 5 essential questions to ask any potential provider.

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Best CRM for Small Marketing Agency

Nimble - Sales

Customers are the backbone of any business, and managing relationships with them effectively is critical for success. For small marketing agencies, building strong connections with clients fosters customer satisfaction, loyalty, and retentionall of which are key to sustainable growth. Customer The post Best CRM for Small Marketing Agency appeared first on Nimble Blog.

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How to Set Successful Pricing Software Goals

Canidium

It might seem obvious that you should have set goals before heading into a pricing software implementation project. Of course, the underlying reason you are interested in pricing software in the first place is to increase revenue. Does that not count as a goal?

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Your Value Proposition Positioning Statement: How to Craft and Communicate It

RAIN Group

What Is a Value Proposition Positioning Statement? A value proposition positioning statement is a compelling, tangible description of how a company or individual will benefit from buying something specific or buying from you in general.

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Go to Network Playbook: Leveraging Referrals to Win More Deals, Feat. Scott Leese

Mixmax

Learn how to use the Go to Network strategy to build trust-based connections, boost pipeline, and close deals faster with actionable tips from Scott Leese.

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How to Prove Marketing Value: Demonstrate Content ROI and Contribution to Sales

Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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Meeting Minutes Matter — My Tips and Tricks for Note-Taking

Hubspot Sales

I have taken my fair share of notes as a senior coordinator (and former assistant and coordinator). For most of my career thus far, Ive taken notes in at least half of the meetings Ive been in. At roughly one page of notes per meeting, 20 meetings a week for five years, thats a lot. Many individuals applying for jobs in this title range may roll their eyes when they view yet another job description stating: "Take notes during meetings to track important discussion points and next steps.

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AI is Changing How Product Managers Learn For the Better

Product Management University

Imagine teaching grade-schoolers simple arithmetic before calculators, or teaching them spelling and grammar before smart text editors. In a similar fashion, AI is changing how product managers learn best practices, and it will all be for the better when you see the results. Common Scenarios Before & After AI Here are a few common product management scenarios that exemplify the stark difference between learning best practices before and with AI.

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Unlocking Brand Potential: Instagram Engagement Tactics

SocialSellinator

Boost Instagram brand engagement with proven tactics! Discover strategies, top tips, and tools for maximizing social media success.

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Driving Sales Excellence During Mergers & Acquisitions: A Playbook for PE Leaders

Mereo

In the high-stakes world of mergers and acquisitions (M&As), private equity firms often juggle the complexities of aligning diverse goals, integrating teams and merging corporate cultures all while working to keep the revenue engine humming. The margin for error is razor-thin, and sales teams are typically on the frontlines, tasked with delivering results amid the turbulence.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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The Tenbound BEAST Quadrant – Lead Management

Tenbound

The Tenbound BEAST Quadrant is a framework for evaluating and categorizing software solutions in the Lead Management space based on four primary factors. This quadrant is designed to provide a clear, visual comparison of market players by assessing their performance across key attributes. Featured companies: Leandata , Openprise , Traction Complete , Default , Chili Piper Download Quadrant Here Heres a breakdown of the quadrant: Quadrant Overview Y-Axis: High Performers to Entrants This axis eva

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Uncommon Sense in Leadership and Teams (video)

Pipeliner

In a world where technology and efficiency often overshadow the human interaction elements, the latest episode brings a refreshing perspective. Hosted by John Golden and featuring Thomas Gelmi , an executive coach and facilitator, the episode delves into the “uncommon sense” of human aspects in leadership, teamwork, and customer relations.

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🎧 Uncommon Sense in Leadership and Teams

Pipeliner

The Power of Human Connection in Leadership In this episode, John Golden hosts Thomas Gelmi , an executive coach and facilitator, to discuss the often-overlooked “uncommon sense” of human elements in leadership, teamwork, and communication. They dive into the importance of active listening, emotional intelligence, and building trust to create stronger professional relationships.