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For example, if you target the small- and medium-sized business market (SMB) and now want to target enterprise customers thats where the money is you need to rethink how you sell. Enterprise and SMB selling are fundamentally different, and each requires its own sales process, metrics, and unique sellingskills.
And as would have it on social, there was a plethora of responses, from which I randomly collected this bakers dozen: 1. Understand your customer’s business issues and what they want. 4. Make your key objective to help the customer, not to close a sale. 2. Ask intelligent and strategic questions. Solve their problems.
Your hesitation in feeling great is knowing you had to give the customer a discount to close it. In your mind you feel the discount was necessary, due to the pressure the customer was placing on you. Blog pricing Professional SellingSkillscustomer discount discounting price' Little […].
Not all customers are good customers. In fact, there are some customers who are just plain stupid. As a public service, I’ve come up with 5 things you can do to avoid dealing with stupid customers. Don’t sell on price. Stupid customers are good for one thing. ” Sales Motivation Blog.
Having an effective relationship with the customer can go a long ways to closing the sale and, more importantly, to closing sale after sale through an […]. Blog Customer Service Professional SellingSkillscustomer relationships sales relationships' This applies whether it be B2B or B2C.
How should I talk about my competitor when asked by a customer? Blog leadership Professional SellingSkills integrity lead leader sales leadership' This question comes up in many different forms, but the issue is the same. The quick answer I give to people when asked this question is, “No, you shouldn’t talk about them.”
When this is your mental state, regardless of your sellingskills, you will never be effective. Because customers know when you’re going through the motions. Your customers will not have confidence in you until you first have confidence in yourself. Give me a person with great sellingskills and I’ll say, “fine.”
Sales Jeffrey gitomer sales training Sales Videos sellingskills' This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Call your best customer. Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Let’s start the week off on a high note. Check out the video to see what I mean: Copyright 2014, Mark Hunter “The […].
Have you ever asked yourself what you think your customer is thinking after you leave? Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. Blog Customer Service Professional SellingSkills Sales Motivation customer service sales motivation'
You’re trying to close the sale, and the customer stops you in your tracks demanding a discount. Blog pricing Professional SellingSkills discount discounting price value proposition' We’ve all been there. The rationale or the way they ask for it may vary, but the demand is the same — they want a lower price.
You may have thought you asked for the order, but did your customer know you were asking for it? Surprisingly, there are quite a few times when the customer doesn’t even know the salesperson is trying to close. Blog Closing a Sale Professional SellingSkills close closing closing a sales closing techniques sales close'
Revealing Study of Salespeople Makes News at HBR Another HBR Article on Sales Leaves Me with Mixed Feelings Top 10 Questions for Salespeople to Ask and Stay Away From What Customers Expect From Your Salespeople and More HBR or OMG - Whose Criteria Really Differentiate the Top and Bottom 10% of Salespeople?
Whether it is switching vendors, improving operations, addressing new opportunities, solving a problem; what we are asking our customers to do is change. When we look at the biggest problems our customers face in their problem solving and buying processes, it’s not vendor selection. And much of that is change management.
Often it is easy to notice when your customers or prospects are on vacation, either because of their outgoing voicemail message or their auto-reply email indicating they are away from the office. Pay close attention to these and then use the information when you connect with them a few days after their vacation. Check out […].
Are you asking customers to buy or to invest? First think about what the question means and then how you would answer it, based on your approach to selling. Customers don’t want to buy anything. Think about that question for a moment. Buying means they’re giving somebody money and receiving something in exchange.
Your customers are willing to pay more IF — and it’s a big IF — you have the right customers. Blog Closing a Sale Consultative Selling pricing Professional SellingSkills price' Too many times […].
Nothing sends fear through a salesperson more than when a customer says something along the lines of, “We are going to take our business elsewhere if you insist on raising our price.” Professional SellingSkills' There are many variations of this and we’ve all heard them.
Why SaaS Leaders Need to Start Coaching SellingSkills SaaS sales leaders struggle to balance deal-focused coaching and skill development among sales teams. They Neglect to Focus on Coaching SellingSkills While deal coaching addresses immediate sales challenges, it often comes at the expense of long-term skill development.
SellingSkills. Below are the 10 essential sellingskills you need to succeed in sales today -- all extracted from the study's findings. These sellingskills are what buyers indicated were the top factors that separated sales winners from runners up. Educate prospects with new ideas and perspectives.
Articles Blog Phone Sales Tips Professional SellingSkills telephone telephone sales telephone selling telephone tips' We’ve had some great conversations around the role body language plays. Yes, you read that right: Body language and the role it plays with telephone calls. If you spend […].
They would observe calls, ask questions to help the sales rep evaluate what worked well and didn’t work, and have the rep come up with ways they would commit to improving their sellingskills. The most likely scenario is that your reps will be doing a combination of face-to-face and virtual selling calls.
I wondered about those in non-traditional sales roles like customer success, CPAs, attorneys, architects, engineers, and consultants—who are now being asked to sell. 3 Referral SellingSkills All B2B Sales Reps Should Practice. Referral sellingskills aren’t built overnight. Then make time for practice.
Customer Loyalty Sales Customer Satisfaction Jeffrey gitomer sales training sellingskills' Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
The post Critical SellingSkill: Literacy first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Financial Literacy Critical For Sales Are You Still Relevant To Your Customers? Pet Peeves--LinkedIn Surveys Who Is Your Customer? Sorry For Reaching Out Randomly.".
When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. They expect you to know your customer. Do you know your customers wants and needs?
For one, customers have a lot more access to information today — before they even talk to a salesperson. Blog leadership Professional SellingSkills Sales Training Tip advisor selling sales skillssellingskills' Some principles remain the same, but there are quite a few that do not. For
Your price is based on the value the customer perceives they are going to receive. It comes down to the sales process you use and how the customer […]. Blog pricing Professional SellingSkills price' But like a lot of ideas, it likely doesn’t have merit.
Blog Consultative SellingCustomer Service Networking Professional SellingSkills communication customer email social media' Challenge is you don’t want the network of people you try to stay in contact with to grow even more distant. Here are 5 […].
Give the customer two options. Blog Closing a Sale Professional SellingSkills close closing sales closing the sale negotiate price pricing sales close sales negotiation' Blog Closing a Sale Professional SellingSkills close closing sales closing the sale negotiate price pricing sales close sales negotiation'
You likely know your product or service inside and out, but how well do you know what your customer wants? Blog Consultative SellingCustomer Service Professional SellingSkills Sales Motivation sales motivation' How well acquainted are you with their problem and the solutions they desire?
This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative SellingCustomer Service leadership Motivational Sales Speaker Professional SellingSkills Sales Motivation influence sales influence sales leadership sales motivation'
Whether through group sales team meetings or one-on-ones, here are the top 3 exercises to work into your coaching sessions to build your sales team’s consultative sellingskills. Put together a list of the problems your product or service solves for your customers. Results – The tangible impact for your customer.
I meet too many salespeople who spend too much time trying to communicate with prospects and customers through social media – when they really need to be reaching out to those people on the phone or in person. Be […].
Call every one of your customers past and present and ask them why they like working with you. Blog Closing a Sale pricing Professional SellingSkills Sales Motivation closing closing sales price sales closing sales motivation' Objective is […].
Blog Consultative SellingCustomer Service Professional SellingSkills Sales Motivation sales motivation selling' ” If you’re too young to remember the song, you better pay attention. If you do remember the song, you may choose to read out of commitment to the industry or mere fascination as […].
Blog pricing Professional SellingSkills discount discounting low-price customer price sales discount' Now what does that tell you about the value? Let’s put aside what the procedure costs and let’s focus on the perception of the message. What I […].
And it starts with how you lead your people versus how you lead your customers. A sales manager is going to manage the customer. Blog leadership Professional SellingSkills sales leadership' Are there rules or guidelines a sales leader needs to follow to be called a sales leader? But a sales leader is going […].
I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Blog Consultative SellingCustomer Service Sales Motivation sales presentation sellingskills video video sales tip'
Blog Consultative SellingCustomer Service leadership pricing Professional SellingSkills competitor discount discounting price' When confronted with a competitor’s price that is ridiculously low, the last thing you should do is think about lowering your price. A price that is dirt cheap is many […].
This is a very serious question about your selling process and, more importantly, the price you want to get from what you’re selling. Regardless of what you’re selling, never forget the customer is buying you first. Sure, the customer may buy from you even if they don’t connect with you, but they will […].
This isn’t about taking advantage of customers. Blog leadership Professional SellingSkills leader sales leadership' It’s about being able to best position your solutions to meet their needs and wants. Leaders can do that more adeptly than anyone else. Sales is leadership. Leadership is sales.
We all have those prospects and customers who are tough to reach. Blog Professional SellingSkills Prospecting prospect prospecting sales prospecting video sales tip' A great tool I use is emailing the prospect a link to an article they may find of interest. Check out this video to see […].
There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer. Blog Consultative SellingCustomer Service Phone Sales Tips Professional SellingSkills phone phone sales tips voicemail'
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