Jeffrey Gitomer

JUNE 26, 2013

Jeffrey Seminar Presenting Sales customer service training Jeffrey Gitomer Sales Training sales presentations sales training tips' This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Education 313

Education Training Customer Service Customer 313

Understanding the Sales Force

SEPTEMBER 21, 2020

Most companies don't understand that crappy customer service is really a sales issue. When a company's customer service is thoughtful, helpful, kind and thorough, that great customer service actually serves the sales organization.

Customer Service 344

Customer Service Training Objections Up-Sell 344

Zoominfo

SEPTEMBER 4, 2019

Why does a customer remain loyal to a particular brand? But it’s more pertinent than ever before in today’s crowded digital landscape, where businesses struggle to build customer loyalty in an ever-expanding field of competitors. Today’s customers have an abundance of good options, so why should they stick with your brand over another?

Loyalty 206

Loyalty Customer Incentives Incentive 206

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better Customer Service Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. Tools for Store Owners Customer Relationship Management Systems.

Customer Service 98

Customer Service Tools Customer Hiring 98

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: So, what’s the answer to bad customers?

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. They expect you to know your customer.

Retail 177

Retail Customer Face-to-face Customer Service 177

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. The story impressed me because we are often given short-shrift in our dealings with customer service people because they are ‘just doing a job’. How can we do this?

Customer 219

Customer Face-to-face How To Travel 219

SBI Growth

FEBRUARY 11, 2013

Learning and Development is determining ongoing training modules. You estimated the ROI of focusing training on a number of different initiatives. It’s then easy to allow the numbers to inform the direction of training. Buyer data is being housed in Customer Service. Customer data is more granular today than ever.

Collateral 334

Collateral Customer Service Data Buyer 334

MTD Sales Training

NOVEMBER 18, 2019

The British Department Store, John Lewis, is renowned for its quality customer service and its build-up of goodwill. And when you consider those words were said by the founder, John Lewis himself, in 1917, you realise that quality customer service and goodwill were part of the culture of their organisation nearly 100 years ago.

Customer 163

Customer Travel Customer Service Up-Sell 163

MTD Sales Training

MARCH 19, 2014

We then ask the question ‘what specific services do you offer that make you different from your. [[ This is a content summary only. Presell & Positioning after sales service customer service value-added service' Visit my website for full links, other content, and more! ]].

Customer Service 283

Customer Service How To Positioning Customer 283

MTD Sales Training

NOVEMBER 1, 2016

There are times when the customer simply wants to let off steam. Maybe the delivery you promised hasn’t arrived. Or some of the equipment has broken down. Or there’s simply too much pressure on the. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Customer 243

Customer Customer Service 243

Janek Performance Group

DECEMBER 24, 2024

Sales training can be a significant investment in your sales team. However, despite this, it would be a mistake for organizations to think they can just sign their team up for training and watch them succeed. To be successful, training cannot be a one-off event. What do you want reps to take away from the training?

Training 118

Training Hiring How To Retention 118

Zoominfo

SEPTEMBER 25, 2020

Businesses that are thriving in the pandemic often share a common trait: a product customers want that is simple to use and easy to access. Looked at another way, those companies offer a customer experience that connects with buyers, whether that is web conferencing software, TV streaming services, or home cleaning products.

Loyalty 190

Loyalty Scale Customer Marketing 190

Understanding the Sales Force

APRIL 7, 2014

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. In this discussion we''ll focus on group #2, traditional inside sales, where salespeople field incoming calls from existing loyal customers, existing disloyal customers, and potential customers.

Consultative Selling 297

Consultative Selling Inside Sales Top of Funnel Funnel 297

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

The Sales Hunter

AUGUST 2, 2019

Do you have lousy customers? If you’re saying yes, then why do you think your customers are lousy? Are your customers lousy because your sales process attracts the wrong customers? It’s not a good enough reason to get a customer just to help make your monthly or quarterly number. A sale is not a sale.

Customer 169

Customer Prospecting Up-Sell Sales Process 169

Janek Performance Group

DECEMBER 29, 2021

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. Here are the top sales training trends to watch in the coming year: Delivery Methods. In addition, training materials needed to adjust.

Trends 118

Trends Training Retention Face-to-face 118

Alice Heiman

MARCH 12, 2020

As sales leaders make any necessary adjustments to their team’s daily routines with health and safety in mind, it’s also a good idea to consider how coronavirus will influence sales conversations with customers. Call Customers Now to Discuss Coronavirus Concerns. And we don’t want that for our customers, either.

Customer 151

Customer How To Cancellation Objections 151

Hubspot Sales

OCTOBER 14, 2020

For example, you might hear about a company using Instagram to market their products, LinkedIn to share industry expertise and insights, or Facebook Messenger to respond to customer service queries. Social Media Training for Sales Reps. Why is it so important to train your sales reps in social selling?

Social Selling 137

Social Selling Training Social Media How To 137

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Training Programs to Empower Employees and Business Growth In today’s dynamic business environment, investing in employee training isn’t just a luxury—it’s a necessity.

Training 102

Training Lead Rank Hiring Lead Scoring 102

Mr. Inside Sales

OCTOBER 11, 2021

“When I got into this industry I did my own research, just like you’re doing now, and I looked for the company that not only offered the best (product or service) but also delivered the best customer service and follow-up. ON DEMAND SALES TRAINING THAT GETS RESULTS! And these are the things you look for as well, right?”.

Objections 285

Objections Face-to-face Gatekeeper Decision Maker 285

Sales and Marketing Management

AUGUST 8, 2017

Author: Tony Medrano Discovering how to efficiently locate, convert, up-sell and retain top customers are critical success metrics for any growing company. The best customers make four times as many purchases (Source). The challenge before them is finding, converting and retaining these top customers in this new environment.

Retail 206

Retail Oracle Social Media Consumer 206

Sales and Marketing Management

NOVEMBER 17, 2019

A sales skills assessment will enable you to do that and provide structure for your future training, recruiting, or redistribution plans. Train to the skills gap. Following a skills assessment, you need to address training. Training isn’t a one-size-fits-all solution. Customers have questions; they want answers.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Zoominfo

APRIL 29, 2021

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. But customers can churn seemingly out of nowhere and for no good reason. Read on to learn about some glaring warning signs that your customer relationship is in jeopardy. Sure, people are unpredictable.

Retention 130

Retention Churn Customer Lead Rank 130

Nutshell

MARCH 17, 2023

After all, your welcome email sets the foundation of your branding and helps to establish the connection you have with your customers or potential customers. Source ) With a customer-focused, value-packed welcome email, you can stand out in a cluttered inbox, ensuring a meaningful connection and not instant deletion. Only 57.7%

Customer 154

Customer Discount Incentives Incentive 154

No More Cold Calling

AUGUST 24, 2017

Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . Development Philosophy: You subscribe to “one and done” training. Here’s a reality check. You aren’t serious about revenue growth.

Hiring 214

Hiring Account SalesForce Quota 214

Sales and Marketing Management

JANUARY 14, 2019

Helping is about building trust with potential clients or customers. He has 35 years of manufacturing, international business leadership and customer service experience. Today, he provides business planning, training and consultation to a variety of companies.

Negotiation 292

Negotiation Sales Process Strategy Discount 292

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

Training 119

Training Scale Webinar Metrics Face-to-face 119

Zoominfo

SEPTEMBER 25, 2020

Businesses that are thriving in the pandemic often share a common trait: a product customers want that is simple to use and easy to access. Looked at another way, those companies offer a customer experience that connects with buyers, whether that is web conferencing software, TV streaming services, or home cleaning products.

Loyalty 130

Loyalty Scale Customer Marketing 130

Pipeliner

JULY 12, 2022

Sales are the lifeblood of any business; investing in the training of your salespeople can help you grow your sales in no time and improve your sales representatives’ work culture and motivation. Here’s how sales training can benefit your business: 1. This can help attract more people to your product or service.

Training 98

Training Motivation SalesForce Referrals 98

Alice Heiman

APRIL 14, 2021

Attract New Customers. More often than not , sales and marketing efforts are centered around customer acquisition. But by focusing only on getting new customers , businesses may not be optimizing the customer experience for their current ones. So why not focus on customer retention? . What’s next?

Retention 144

Retention Account Customer Referrals 144

Understanding the Sales Force

JUNE 20, 2014

Customers Already Have the Information They Need So what must salespeople do? It''s being of value to the customer. The best way to be of value to the customer is to have the conversation that nobody else has had with them. Only one company can provide the best customer service. This results in demos galore!

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing Face-to-face 275

Hubspot Sales

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. Image Source For sales professionals, ethical AI concerns compound as they handle customer data and represent their company in customer-facing roles. But how do you do that ethically?

Training 114

Training Policies Guidelines How To 114

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support. What is customer support? Final thoughts.

Outsourcing Services 98

Outsourcing Services Customer Churn Retention 98

Zoominfo

JULY 2, 2020

In an ideal world, marketing automation can help you engage with your prospects and customers efficiently and effectively. Poor customer acquisition: Marketers can find themselves sending email after email, with very few responses in return. How Does Marketing Automation Work? Tips for Marketing Automation Implementation.

Marketing 246

Marketing Webinar Metrics Reachforce Top of Funnel 246

Smooth Sale

DECEMBER 1, 2023

Photo by LeeRosario via Pixabay Attract the Right Job Or Clientele: How To Entice Your Automotive Customers Online Today, customers looking for vehicles for purchase or hire will do so by researching online first. Accordingly, our collaborative blog offers insights on How To Entice Your Automotive Customers Online.

Automotive 106

Automotive Paid Content Customer Advertising 106