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If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people. They play a key role in the sale process, but I believe strongly salespeople and customerservice people are to be doing two different tasks. ” Sales Motivation Blog.
To Become A Master Salesperson, Master NON SellingSkills. Tweet Share Everyone talks about “how to sell” Not me. ” All of them are about how to be a success at selling. It also means understanding the customer’s desires combined with your excellence. You can learn old world sellingskills.
Having an effective relationship with the customer can go a long ways to closing the sale and, more importantly, to closing sale after sale through an […]. Blog CustomerService Professional SellingSkillscustomer relationships sales relationships' This applies whether it be B2B or B2C.
Not all customers are good customers. In fact, there are some customers who are just plain stupid. As a public service, I’ve come up with 5 things you can do to avoid dealing with stupid customers. Don’t sell on price. Stupid customers are good for one thing. ” Sales Motivation Blog.
Have you ever asked yourself what you think your customer is thinking after you leave? Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. Blog CustomerService Professional SellingSkills Sales Motivation customerservice sales motivation'
Each contact you make is designed to help you move from thanking the customer for their business to securing more business. Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill.
If you want to close more sales, you better first do something about these 8 reasons your customers don’t care: 1. If you do try to fake that you care, your customer will throw you out even faster. Successful salespeople care about their customers. Customers will pay for trust and confidence. Zero credibility.
Call your best customer. Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Let’s start the week off on a high note. Check out the video to see what I mean: Copyright 2014, Mark Hunter “The […].
Are you willing to walk away from a customer who is persistently asking for a price discount? I cannot emphasize this enough: The customer who beats you up on price will beat you up on everything else. Plus, if you start discounting with one customer, you’re more likely to do with the next. I hope so!
You’ll shock your customers, especially those who are used to dealing with a lot of salespeople. Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. You’ll be surprised at what you can make happen when you’re naked. Excuse me, […].
Recently, I posed the question, “ Is your customer lying to you because you’re lying ?” ” I want to explore further about whether customers are intentionally lying. In other words, if you are a shady salesperson, you are likely attracting shady customers and vice-verse. This is a good thing!).
You know you aren’t making any money off the customer who became your customer when you were desperate during a slow period. If you do continue to do business with the low-price customer, the only thing you’re doing is continuing a bad thing. There are two ways to deal with the cheap customer you want to fire.
When you help your customers achieve what seems unreachable, you are paving the way for both of you to succeed. I’m always fascinated when I talk to salespeople who are so intently focused on their product or service that they lose sight of what the product or service actually means to the customer.
This brings us to the #4 Tip: Know what the customer needs When we know the needs of […]. Blog CustomerService Professional SellingSkillscustomer needs customer outcomes outcomes'
We start to get the sense early in the sales call that this person is not going to be a good customer or even going to buy at all. Blog Consultative SellingCustomerService leadership Professional SellingSkills Sales Motivation integrity respect sales motivation video sales tip'
What parts of your sales process are you still using that your customer couldn’t care less about? Below are 6 questions you must ask yourself about your selling process: 1. What percentage of my customers have done research on the internet before meeting with me? If so, how is the customer responding?
Your customer doesn’t care about your price as much as you think. Customers don’t care as much as salespeople think they do because we, salespeople, tend to have far too many voices in our head telling us our price is too high. Customers aren’t looking at price as much as you think.
How do you respond when you find your customer has just lied to you? What we don’t realize is our customers have lied to us far more often than we realize. I’m not saying we can’t trust customers and that we as salespeople are so superior. ” What is the customer really saying?
When was the last time you thanked your customers? Blog CustomerService Professional SellingSkillscustomer thankful' And I’m not talking just about when they place the order. Sure, it’s easy to thank them at order time, but I challenge you to look beyond the sale.
If you’re wondering what the ultimate secret is for dealing with customers who push back on price, let me be upfront and say there isn’t any single secret. The more you can get the customer to focus on their big issue, the more likely they are to realize the price is not an issue. ” Sales Motivation Blog.
Every sales call is an opportunity to learn insights from one customer — that you can then apply with other customers. I’m talking about broader business insights that equip you to better serve other customers. I’m not talking about proprietary information. ” Sales Motivation Blog. .
In sales we always talk about the importance of getting close to our customers. We all want to improve a customer relationship, right? As you read this, I’m not advocating we should not have strong relationships with customers. We do things out of a sense of respect for the customer. Yes, it all sounds good.
.” But if you really want to succeed in sales, you better focus instead on your customer’s outcomes. When you do this, you will be able to close faster and at better profit margins. Check out the below video to see what I mean about outcomes rather than benefits: Copyright 2013, Mark Hunter “The Sales Hunter.”
Regardless of how you felt your last sales call went, there are a few things your customer just called me about and asked me to share with you. The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. The sales materials you use are lame.
Items of concern the customer may bring up. Brief overview of the customer’s performance with your company. Brief overview of the customer’s performance in the marketplace. Invite the customer’s counterpart to the meeting. Areas to explore if possible. Bio of each person who will be attending.
Blog Consultative SellingCustomerService Professional SellingSkills Sales Training customer needs sellingskills' Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].
Your customer is researching on the internet before they even talk to you. Too many salespeople are afraid to talk to their customer or prospect about what they’ve learned on the web. You don’t need to be afraid! Instead, embrace and initiate dialogue about what they’ve learned on the internet. .
Blog Consultative SellingCustomerService Networking Professional SellingSkills communication customer email social media' Challenge is you don’t want the network of people you try to stay in contact with to grow even more distant. Here are 5 […].
You likely know your product or service inside and out, but how well do you know what your customer wants? Blog Consultative SellingCustomerService Professional SellingSkills Sales Motivation sales motivation' How well acquainted are you with their problem and the solutions they desire?
This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative SellingCustomerService leadership Motivational Sales Speaker Professional SellingSkills Sales Motivation influence sales influence sales leadership sales motivation'
Blog Cold-Calling Consultative SellingCustomerService Professional SellingSkills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customercustomerservice sales information' Copyright 2013, Mark Hunter “The Sales Hunter.”
Blog Consultative SellingCustomerService Professional SellingSkills Sales Motivation sales motivation selling' ” If you’re too young to remember the song, you better pay attention. If you do remember the song, you may choose to read out of commitment to the industry or mere fascination as […].
Blog CustomerService leadership Professional SellingSkills Sales Motivation customer motivation sales motivation video' Have you left a favorable impression, regardless of whether you made a sale? What is your goal with each person you meet? Check out the video to see what I mean: […].
Blog Consultative SellingCustomerService leadership pricing Professional SellingSkills competitor discount discounting price' When confronted with a competitor’s price that is ridiculously low, the last thing you should do is think about lowering your price. A price that is dirt cheap is many […].
Ignoring the customer. Trying to prove the customer is wrong. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. How much time does the customer do the talking compared to me? Most likely they do! Talking too much.
I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Blog Consultative SellingCustomerService Sales Motivation sales presentation sellingskills video video sales tip'
When a salesperson offers a customer a discount, what they’re saying is they have not been able to do a good enough of a job demonstrating value to the customer. Rather, I think they’re a customerservice person at best. You do that by listening to the customer. ” Sales Motivation Blog.
Blog Consultative SellingCustomerService Professional SellingSkills Prospecting Sales Motivation elevator speech prospecting sales motivation sellingskills video video sales tip' Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.”
Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. The customer is talking and you didn’t even have to ask a question.
While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. She truly believed in what it was she was selling, but the problem was her passion overtook any sense of intelligence with how to sell. How much time is the customer talking? Who cares?!
Devote that energy instead to genuinely listening to your customer and showing them why you are the right choice to meet their desired outcomes. Blog Closing a Sale Consultative SellingCustomerService Professional SellingSkills Prospecting competition desired outcomes video sales tip'
Customers don’t want to hear excuses; they want solutions. To a customer, having a salesperson tell them it’s somebody else’s problem doesn’t solve it. The customer wants to know what you, the salesperson, are going to do about it. There’s a reason why great salespeople have great customers.
Use the 2-second pause immediately after the customer says something. The vast majority of salespeople are quick to respond to whatever the customer says and the 2-second pause is designed to break that habit. The impact of waiting 2 seconds after the customer says something before you say anything is powerful.
Customers don’t want marketing materials. They want solutions. The last thing a customer wants to do is sit through another boring presentation. I still remember a boss I had who believed every word that was written in a marketing brochure should be read to the customer. It’s about the customer, not you.
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