Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010. Oprah on NYC stage, Live Your Best Life Weekend.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Lessonly

JANUARY 24, 2020

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

Customer Service 20

Customer Service Training Customer Skype 20

Engage Selling

SEPTEMBER 29, 2016

This month I spent a day working with a group of world-class data visualization architects. Who even knew there was such a profession! Nor that the best in the world were based in Toronto. Ironically, being Canadian, I have very … Read More »

Groups 48

Groups Data Customer Service Up-Sell 48

Lessonly

JANUARY 9, 2020

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Customer Service 26

Customer Service Software Software Training 26

SMEI

JANUARY 16, 2024

Customer Service and Engagement : It can manage customer inquiries, provide support, and engage with users, ensuring customer satisfaction without the need for constant human supervision. The post GPT Tools for Sales & Marketing appeared first on SMEI.

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

Vengreso

JULY 26, 2024

Provide Excellent Customer Service Providing outstanding customer service is a powerful way to differentiate your brand from others and nurture customer loyalty. Engaging in workshops and taking advantage of online learning opportunities are efficient means to refine their abilities and elevate sales performance.

Top of Funnel 52

Top of Funnel Social Media Buyer Persona Loyalty 52

Sales and Marketing Management

OCTOBER 26, 2020

One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal. The salient question now becomes, what cannot be sold virtually?

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Pipeliner

JANUARY 24, 2020

Here we are interviewing John DiJulius who is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day.

Energy 52

Energy Customer Service Customer Company 52

Increase Sales

MAY 24, 2012

Receiving quality work (customer service) along with a smile for my patronage. Every week millions of customers think “I don’t care about” as they interact with vendors. The “I don’t care about” thought is one many in customer service fail to recognize. Fixing my problem.

Customer Service 167

Customer Service Vendor Small Business Small Business 167

Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Hold interactive workshops with a “there are no stupid questions” rule, emphasizing what’s exciting, fun, confusing, or special about what your team is selling. Let Knowledge and Excitement Lead.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training takes many forms — from workshops to online courses to mentorship programs. Strategy Workshops. If you’re looking to train a large group of your employees, consider strategy workshops. Workshops can give the same knowledge to different groups in your business. Competitive Strategy. Image Source.

Training 74

Training Scale Hubspot Lead Scoring 74

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Carew International

MAY 21, 2020

Training Workshops. Another great way to heighten your team’s spirit and boost motivation and productivity is training workshops. No matter what kind of team you lead, from sales or customer service to talent acquisition, there are training programs to help your team further develop the skills that will help them be successful.

Motivation 79

Motivation Energy Call-back Training 79

Babette Ten Haken

AUGUST 23, 2018

Instead, discover what is Possible when you take control of your customer retention scorecards. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Get started today by taking one of the three action steps, below. Start moving one millimeter forward, today. Contact me.

Retention 154

Retention Customer Revelation Loyalty 154

Sales and Marketing Management

NOVEMBER 17, 2019

You can send individuals to workshops or bring someone to you to provide a tailored program. . What everyone in the organization should understand is that everyone in the business who has contact with the customer needs to act like a salesperson. . Training small sales teams is actually much easier than training large teams.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Babette Ten Haken

JANUARY 3, 2019

And besides, your customer just may be investing in your imagination, as well. And if you are on a field service team or serve an internal customer service function, you continuously look at the daily, weekly and monthly aggregated topics comprising customer calls. Learn how to better serve your customers.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Score More Sales

JANUARY 27, 2014

attend a sales skills workshop. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service. attend a sales skills workshop. hire a prospecting coach.

Lead Scoring 281

Lead Scoring Lead Rank Hiring Ideal Customer Profile 281

Babette Ten Haken

AUGUST 9, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. And discover what is possible, productive and profitable? Click here and let’s get started. Start moving one millimeter forward, today. Has what you read Today started you Thinking about tomorrow ? Contact me.

SME 129

SME Churn Retention Enterprise 129

BuzzBoard

MARCH 4, 2024

However, embarking on digital advertising initiatives such as content marketing and social media promotions can substantially enhance visibility, cultivates customer fidelity, and escalate profits for local businesses. Online workshops, webinars, or even employing experts to train teams can make a significant difference.

Small Business 52

Small Business Small Business Marketing Webinar Metrics 52

Babette Ten Haken

SEPTEMBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. What are your next steps? Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Today and Tomorrow. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post? Right here, Today.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

SEPTEMBER 5, 2018

Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer 109

Customer SME Retention Engineering 109

Pipeliner

DECEMBER 12, 2019

John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day.

Face-to-face 59

Face-to-face Customer Service Loyalty Energy 59

BuzzBoard

JUNE 1, 2024

Artificial intelligence (AI) has risen in popularity, proving to be effective in catching the eye of potential customers. Chatbots have advanced to a point where they can offer real-time, personalized responses to customer queries, improving customer service and driving engagement.

Trends 52

Trends Marketing Social Media Case Study 52

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.

Training 98

Training Hiring Construction Case Study 98

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Highspot

JANUARY 19, 2022

From workshops to full-fledged programs, ASLAN offers a wide variety of options. QuadCoaching : A brief workshop to help managers refine their coaching technique. And, from there, trainees can jump into workshops, known as labs, to refine specific skill sets even further. The Brooks Group. Challenger. Corporate Visions.

Training 92

Training Lead Rank Hiring Course 92

Babette Ten Haken

MAY 2, 2018

Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art. When we qualify customer experience, we establish the situational context behind what eventually is quantified in CX surveys.

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. Hire me to speak at your next event or conduct a workshop for you. Then, take the next steps. Subscribe to my blog.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Babette Ten Haken

JANUARY 7, 2019

The ones that reflect each customer’s reality and your role in their success? Engage me to speak or conduct a workshop at your next corporate or association event. Learn how to better serve your customers. If you answered “Yes” to any of these questions, then take action in one of these three ways.

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Increase Sales

OCTOBER 30, 2013

Yet so much of the sales training coaching advice from books to webinars to workshops to actual training focus on what worked (best sales practices) in landing those big buck contracts with those big companies. No longer can businesses afford to keep a customer service department just focused only customer relationships.

Training 156

Training Insurance Insurance Social Media 156

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 120

Inside Sales Hiring Scale Face-to-face 120

Mindtickle

JULY 2, 2024

For example, suppose someone has just joined the customer service team. In that case, they’ll be assigned only the courses necessary for general compliance and to help them provide a stellar service experience in any customer interaction they may face. It takes change.

System 52

System Ideal Customer Profile Negotiation Scale 52

Babette Ten Haken

NOVEMBER 26, 2018

As Professionals of Worth, consider the value of my Speaking Programs and Workshops on customer retention. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. To learn more, contact me at this link.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

JANUARY 10, 2019

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development. Make a bigger impact on your career: Today, Tomorrow and in the Future.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98