Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Hold interactive workshops with a “there are no stupid questions” rule, emphasizing what’s exciting, fun, confusing, or special about what your team is selling. Let Knowledge and Excitement Lead.

Buyer 209

Buyer Insurance Guidelines Insurance 209

The Pipeline

APRIL 3, 2012

Please connect with Linda Beck , www.pillarperformance.com ; lindabeck@pillarperformance.com ; for dynamic learning workshops on the Many Faces of Emotional Intelligence; Engaging Employees; Critical Decision-Making; Dynamic Teams; Exceptional Customer Service; True Colors; Leadership is a Choice….

Face-to-face 233

Face-to-face Study Research Analysis 233

Jeffrey Gitomer

APRIL 21, 2011

” I’ve been teaching sales workshops for 14 years and am still dumbfounded at how many people LOVE this question. Angie Coker says: April 21, 2011 at 6:08 pm. Your pointed out my #1 hated smarmy sales question in “what would it take to earn your business?” ” Thanks for the chuckle. MARCH 22/23. London, ON.

Hiring 335

Hiring Social Media Loyalty Commission 335

Increase Sales

OCTOBER 30, 2013

Yet so much of the sales training coaching advice from books to webinars to workshops to actual training focus on what worked (best sales practices) in landing those big buck contracts with those big companies. No longer can businesses afford to keep a customer service department just focused only customer relationships.

Training 156

Training Insurance Insurance Cold Calling 156

SMEI

JANUARY 16, 2024

Customer Service and Engagement : It can manage customer inquiries, provide support, and engage with users, ensuring customer satisfaction without the need for constant human supervision. The post GPT Tools for Sales & Marketing appeared first on SMEI.

Tools 156

Tools Marketing Face-to-face Webinar Metrics 156

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop contact jeni@anthonycoletraining.com. As an example you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Growth of revenue. Retention of clients.

Hiring 158

Hiring Ideal Customer Profile SalesForce Retention 158

Sales and Marketing Management

NOVEMBER 17, 2019

You can send individuals to workshops or bring someone to you to provide a tailored program. . What everyone in the organization should understand is that everyone in the business who has contact with the customer needs to act like a salesperson. . Training small sales teams is actually much easier than training large teams.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Scoring 59

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Growth of revenue. Retention of clients.

Hiring 135

Hiring Ideal Customer Profile SalesForce Retention 135

Sales and Marketing Management

JUNE 4, 2017

This three-day event includes time for teambuilding, networking and learning at a variety of workshops and an internal tradeshow highlighting suppliers, internal corporate functions, programs and products. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

The Sales Hunter

DECEMBER 12, 2011

I love to brag about companies that are passionate about giving great service. They know that customer service is not a department; it’s an attitude. Customer Service: Is Low Price Really Best? customer service. customer service. Blog , Customer Service , Sales Motivation.

Motivation 147

Motivation Real Estate Training Hiring 147

The Pipeline

OCTOBER 3, 2011

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Tongue in cheek. Trigger Events. Voice mail. Walk Away Price. When Sales Met Marketing. White Paper. Zone Based Selling. Zone Selling.

Pipeline 227

Pipeline Customer Hiring Demand Generation Agencies 227

Awarathon

FEBRUARY 28, 2025

Sales Training Management Training Negotiation Training Customer Service Excellence Sales Coach Us The Sales Coaching Institute in Manila is known for offering sales training and management coaching solutions.

Training 52

Training Negotiation Coaching Sales Coaching 52

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

Customer Service 35

Customer Service Conference Customer Education 35

Engage Selling

SEPTEMBER 29, 2016

This month I spent a day working with a group of world-class data visualization architects. Who even knew there was such a profession! Nor that the best in the world were based in Toronto. Ironically, being Canadian, I have very … Read More »

Groups 48

Groups Data Customer Service Up-Sell 48

Score More Sales

FEBRUARY 9, 2015

At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. I learned from the best.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Twitter Intent 120

The Sales Hunter

JANUARY 9, 2012

She is CEO of BRODY Professional Development, a business communication and presentation skills company that offers tailored training programs, workshops, keynote presentations, and executive coaching. customer service. Marjorie is an author, Hall of Fame speaker, and coach to Fortune 1,000 executives. cold calling. discounting.

Motivation 167

Motivation Ideal Customer Profile Negotiation Hiring 167

The Sales Hunter

JANUARY 30, 2012

As a professional speaker, Jeff Beals delivers energetic and humorous keynote speeches and workshops to audiences worldwide. customer service. You can learn more and follow his “Business Motivation Blog” at www.JeffBeals.com. Related posts: Sales Prospecting: Office Phone or Cell Phone? Are You Ready To Focus? cold calling.

Motivation 155

Motivation Real Estate Hiring Construction 155

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 126

Inside Sales Hiring Scale Face-to-face 126

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training takes many forms — from workshops to online courses to mentorship programs. Strategy Workshops. If you’re looking to train a large group of your employees, consider strategy workshops. Workshops can give the same knowledge to different groups in your business. Competitive Strategy. Image Source.

Training 98

Training Scale Hubspot Lead Rank 98

Partners in Excellence

SEPTEMBER 18, 2014

We don’t want to be called sales professionals, but rather relationship managers, account managers, customer service managers (as opposed to real customer service people), business development managers, partners, and the list of creative names that avoid the “S” word is really astounding.

Lead Rank 126

Lead Rank Lead Scoring Account Customer Service 126

Anthony Cole Training

AUGUST 9, 2011

Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. Dont Miss Tonys Upcoming Workshop! HOME ABOUT US SOLUTIONS INTEGRATED LEARNING CLIENT RESULTS FREE RESOURCES SHOPPING CONTACT US SALES BREW SALES FORCE ONE SELLING FOR LIFE. Does Your Team Need a Wake Up Call?

Hiring 135

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 135

Nutshell

MARCH 19, 2025

Contract expiration date (Date) : Keeping this date allows you to scale up personalized offers and start renewal conversations as the day gets closer, allowing you to focus on customer retention. Or conditions can best be suited for certain team members, so you can set them as the owner for specific custom field answers.

CRM 62

CRM Industry Ideal Customer Profile Customer 62

Carew International

MAY 21, 2020

Training Workshops. Another great way to heighten your team’s spirit and boost motivation and productivity is training workshops. No matter what kind of team you lead, from sales or customer service to talent acquisition, there are training programs to help your team further develop the skills that will help them be successful.

Motivation 79

Motivation Energy Call-back Training 79

Lessonly

MARCH 18, 2020

Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common. Customer service can be so much better. Trader Joe’s.

Customer Service 26

Customer Service Customer Hiring Retail 26

Babette Ten Haken

JANUARY 10, 2019

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development. Make a bigger impact on your career: Today, Tomorrow and in the Future.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Babette Ten Haken

JANUARY 3, 2019

And besides, your customer just may be investing in your imagination, as well. And if you are on a field service team or serve an internal customer service function, you continuously look at the daily, weekly and monthly aggregated topics comprising customer calls. Learn how to better serve your customers.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. Hire me to speak at your next event or conduct a workshop for you. Then, take the next steps. Subscribe to my blog.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Babette Ten Haken

JANUARY 7, 2019

The ones that reflect each customer’s reality and your role in their success? Engage me to speak or conduct a workshop at your next corporate or association event. Learn how to better serve your customers. If you answered “Yes” to any of these questions, then take action in one of these three ways.

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Lessonly

MAY 12, 2020

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.

Customer Service 26

Customer Service Software Software Training 26

Babette Ten Haken

NOVEMBER 26, 2018

As Professionals of Worth, consider the value of my Speaking Programs and Workshops on customer retention. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. To learn more, contact me at this link.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Engage Selling

MAY 11, 2017

In my latest workshops and training working with top sales performers, one issue that keeps coming to the surface is how to get past … Read More » Are you or members of your sales team having trouble getting past gatekeepers? I’ve noticed a trend.

Gatekeeper 78

Gatekeeper How To Trends Training 78

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post? Right here, Today.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. However, they are contrary to everything you have learned as a sales professional. This is super-secret stuff.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Sales Training Advice

AUGUST 30, 2013

Since it would help your sales efforts, what if we were able to provide customer service training to the Customer Care and Technical Support staff at your company? So, now it’s time to write a list of your top 10 (or more) Champion Customer contacts by name. You should sound matter-of-fact and conversational.

Referrals 102

Referrals Guarantee Customer Decision Maker 102