Increase Sales

MARCH 23, 2017

Once again I realized how truly priceless the first customer service experience really is. I did my research and discovered Data-Max Wireless. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

Customer Service 96

Customer Service Wireless Customer Real Estate 96

Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.”

Customer Service 104

Customer Service Customer Wireless Vendor 104

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Jeffrey Gitomer

JUNE 30, 2011

Wireless Retail Sales News – July Issue says: July 19, 2011 at 10:40 am. [.] Filed Under: Attitude , Leadership , Sales Tagged With: attitude training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , leadership , sales skills , selling value. Trackbacks. Read more on Are you the leader or just the boss?… … [.].

Hiring 234

Hiring Social Media Wireless Loyalty 234

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 41

Customer Service Wireless Customer Policies 41

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

Hubspot Sales

NOVEMBER 29, 2021

Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Constantly communicate the ROI they're seeing as a result of leveraging your product or service. Make sure your customer service infrastructure is active and effective. Telecom (Wireless): 4.60%.

Margin 119

Margin Chemicals Real Estate Strategy 119