Understanding the Sales Force

JUNE 26, 2014

Twenty minutes later, the second gate agent finally looked up from her computer and asked the man in front of me if he had "some kind of question" he needed answered. It turned out that he was also concerned about making a connecting flight and wanted to know how long the delay would be or whether the flight would end up being cancelled.

Airlines 210

Airlines Customer Service Customer Cancellation 210

Sales and Marketing Management

AUGUST 20, 2017

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

Customer Service 214

Customer Service Trends Customer Fashion 214

Jeffrey Gitomer

AUGUST 10, 2011

Online Training. Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Customer Loyalty. The Little Red Book of Selling. See Jeffrey Live! Hire Jeffrey.

Hiring 297

Hiring Training Social Media Loyalty 297

Jeffrey Gitomer

AUGUST 17, 2011

Online Training. And second of all, whatever you’re selling, chances are he already knows about it. In short, they are giving up their edge, their WOW. They are looking to provide some value beyond their product or service to the customer. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? I don’t get it.

Hiring 294

Hiring Training Social Media Loyalty 294

Jeffrey Gitomer

SEPTEMBER 20, 2011

Online Training. Tweet Share If you’re a boss, manager, or leader of some kind, listen up. Nothing dings morale more than messed up wages. If you are the one driving the train and making big things happen, you will become a hero to those who respect your ethics and accomplishments. The Little Red Book of Selling.

Hiring 294

Hiring Training Social Media Loyalty 294

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . This entails having a leader who oversees the entire company’s customer service across every department.

Company 423

Company Customer Insurance Insurance 423

Mr. Inside Sales

NOVEMBER 3, 2019

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

Customer Service 120

Customer Service Customer Face-to-face Hiring 120

Jeffrey Gitomer

AUGUST 31, 2011

Online Training. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. EPILOG: Follow up with a personal call and a personal note of thanks. Especially letting the customer vent.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

NOVEMBER 15, 2011

Online Training. attitude gems (mental snacks to chew on and digest) I’ve picked up along the way that I recommend you read, copy, share with others, post on your wall, and study in a way that you can implement then into your “thought and expression” process: 1. The Little Red Book of Selling. See Jeffrey Live!

Study 332

Study Hiring Social Media Loyalty 332

The Sales Hunter

APRIL 30, 2013

Think 2 days, 2 weeks and 2 months as your rule for following up. Each contact you make is designed to help you move from thanking the customer for their business to securing more business. You also want to begin building more on needs the customer might have. Use this call as the basis to determine your next steps.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

Customer Service 121

Customer Service Customer How To Lead Rank 121

SBI Growth

SEPTEMBER 23, 2012

Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013. Sales can then do what they should be doing, which is selling, not prospecting. Delegation: “I will take care of that issue for you, Mrs. Customer.”. Sales Reps need to train their customers to use Customer Service.

Education 303

Education Penetration Customer Service Sales Qualified Lead 303

Jeffrey Gitomer

APRIL 19, 2011

Online Training. Triple The Power of Your Presentation By Asking Yourself These 8 Questions | Sales Training Tips. For more sales training tips, click here to get my weekly sales Ezine – Sales Caffeine. What triggered you into starting selling it? The Little Red Book of Selling. See Jeffrey Live! Raleigh, NC.

Hiring 316

Hiring Social Media Loyalty Referrals 316

MTD Sales Training

FEBRUARY 27, 2012

I had to share it with you and I have a couple of questions for you after you read this short story and example of customer service at its finest! Excellent Service = More Sales. I thank John for relaying that experience and I can tell you that poor service can ruin a great meal. Happy Selling! MTD Sales Training.

Customer 297

Customer Customer Service Examples Positioning 297

Jeffrey Gitomer

OCTOBER 19, 2011

Online Training. Follow up less than twenty-four hours after the event to confirm the commitment. The paradox is that at a networking event everyone wants to sell. There is no time like the present to change things up in 2012 to ensure its better than 2011! The Little Red Book of Selling. See Jeffrey Live!

Networking 314

Networking Hiring Prospecting Social Media 314

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better Customer Service Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. Don’t give up – find a better way!’ Celebrate Success!

Customer Service 109

Customer Service Tools Customer Hiring 109

Jeffrey Gitomer

JULY 7, 2011

Online Training. Referrals are not magic, but they sure make selling seem like it – you make more sales when you have more referrals. I’m looking for some new friends and I was wondering if you knew anybody like yourself that you could refer me to, and oh by the way I’m going to be selling them something.

Referrals 299

Referrals Hiring Social Media Loyalty 299

Jeffrey Gitomer

NOVEMBER 17, 2011

Online Training. There is no time like the present to change things up in 2012 to ensure its better than 2011! The Little Red Book of Selling. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Characteristics of Trusted and Trustworthy People. Gitomer | November 17, 2011 | Leave a Comment. To get trust, first give trust.

Hiring 295

Hiring Social Media Loyalty Cancellation 295

MTD Sales Training

JANUARY 12, 2012

How much time do your sales people spend filling out paperwork and other mundane administrative-type tasks, trouble shooting, or solving very basic customer service issues? Your sales people should spend 90% or more of their time doing one thing…selling. Happy Selling! MTD Sales Training. Sean McPheat.

Closing 284

Closing Cold Calling Proposal Up-Sell 284

Zoominfo

DECEMBER 20, 2024

The apps help businesses customize their Salesforce environment, addressing needs across sales, marketing, customer service, and finance functions. Training and Support: Invest in training for end-users and ensure ongoing support for seamless adoption.

SalesForce 130

SalesForce Top of Funnel Demand Generation Agencies Intent Signal 130

Jeffrey Gitomer

JULY 29, 2011

Online Training. Do you love your customers? Filed Under: Attitude , Sales , Success Tagged With: attitude training , corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales article , sales skills , selling skills. See Jeffrey Live!

Hiring 317

Hiring Social Media Loyalty Cancellation 317

Jeffrey Gitomer

MAY 27, 2011

Online Training. Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Hire Jeffrey.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Jeffrey Gitomer

AUGUST 23, 2011

Online Training. To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. ” Most salespeople are taught some “system” of selling. Salespeople are so busy trying to manipulate the selling process, that they disengage the buyer.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Mr. Inside Sales

OCTOBER 11, 2021

Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. What often makes the difference is your enthusiasm and belief in your company and what you’re selling. Need More Proven Responses to the Selling Situations You Face Every Day? But there isn’t. Click Here.

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

Jeffrey Gitomer

JUNE 28, 2011

Online Training. I wake up every morning, and I read. Every time I read something old, I come up with a new idea, which leads me to my second non-secret: I CAPTURE AND COLLECT THOUGHTS AND IDEAS. I write this column every week on selling skills, but I don’t just write the column, I collect ideas so I can always be ahead.

Hiring 305

Hiring Lead Rank Social Media Loyalty 305

The Sales Hunter

FEBRUARY 27, 2012

Selling a Price Increase. When you meet someone who might benefit from what another person sells, match them up. Have a “customer satisfaction” phone blitz. Contact each customer you have sold to and ask them how they like your service. Never give up on leads you believe have gone cold.

Motivation 275

Motivation Prospecting Hiring Ideal Customer Profile 275

Hubspot Sales

SEPTEMBER 19, 2019

However, basic product knowledge training isn’t enough. So, how can you train your sales reps on the product they’re selling and ensure they’ll remember the information when they’re making a sale? Below, you’ll learn how to train your salespeople to sell your product better and faster. Solve for the customer.

Hiring 144

Hiring Training Case Study Hubspot 144

MTD Sales Training

JULY 13, 2012

Sales and customer service people often take such calls for granted, believing that the caller MUST have an interest since they called in. Do not put potential customers through the preverbal “third degree” before you address their reason for calling. Not Good… Caller: “Yes, do you sell the XJR Widget model?”.

Majestic 284

Majestic Cold Calling Up-Sell Closing 284

Jeffrey Gitomer

APRIL 21, 2011

Online Training. If you ask people questions that you could have found out the answer by some means as simple as looking up the information on their website, how intelligent or hard working does that make you look? There is no time like the present to change things up in 2012 to ensure its better than 2011! See Jeffrey Live!

Hiring 335

Hiring Social Media Loyalty Commission 335

The Sales Hunter

NOVEMBER 5, 2013

The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. Next time you visit me, would you please shut up and quit talking so much? Suck it up cowboy and admit you’re not perfect and neither am I. The sales materials you use are lame.

Customer 240

Customer Call-back ACT Selling Skills 240

SBI Growth

DECEMBER 5, 2013

Conversely, we’ve come across teams that throw their hands up in despair. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer. IT needs to step up here.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Jeffrey Gitomer

MAY 9, 2011

Online Training. When you’re in a slump, you begin to press for orders instead of working on your best gameplan (which is: “sell to help the other person,” and let your sincerity of purpose shine through). When you have the pressure to sell, the prospect senses it, and backs off. The Little Red Book of Selling.

Hiring 306

Hiring Social Media Cancellation Loyalty 306

Zoominfo

MARCH 21, 2025

Using AI sales tools can help teams level up by analyzing real sales conversations, identifying what works and what doesnt. From refining your teams techniques to reinforcing best practices, coaching tools are essential to how modern teams train, grow, and win. Customization : Can it adapt to your unique sales processes and workflows?

Sales Coaching 130

Sales Coaching Software Software Coaching 130

The Sales Hunter

AUGUST 12, 2013

Selling fast works great because it gets you to a state of actually doing business with the client rather than merely talking about it. Down side is the customer can wind up viewing you as a one-trick pony or someone who can only do certain things. Test the idea and see what the results are. ” Sales Motivation Blog.

Sales Process 229

Sales Process Consultative Selling Selling Skills Customer Service 229

Jeffrey Gitomer

JUNE 14, 2011

Online Training. Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. It may be your best networking venue of them all, and most people waste it on having a “non-stop-whoop-it-up-we’re-away-from-home” attitude.

Networking 325

Networking Hiring Trade Show Social Media 325

MTD Sales Training

JULY 12, 2012

Of course, there are ways to get past these “guardians of the gold,” and you can find many of those techniques here at MTD Sales Training. In fact, for some departments and with some personnel, the set up is the reverse; they WANT to speak to ANYONE and EVERYONE who calls, like sales and customer service people.

Gatekeeper 271

Gatekeeper Decision Maker Account Course 271