Mr. Inside Sales

NOVEMBER 3, 2019

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

Customer Service 120

Customer Service Customer Face-to-face Hiring 120

Jeffrey Gitomer

AUGUST 31, 2011

Online Training. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. EPILOG: Follow up with a personal call and a personal note of thanks. Especially letting the customer vent.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

NOVEMBER 15, 2011

Online Training. attitude gems (mental snacks to chew on and digest) I’ve picked up along the way that I recommend you read, copy, share with others, post on your wall, and study in a way that you can implement then into your “thought and expression” process: 1. The Little Red Book of Selling. See Jeffrey Live!

Study 332

Study Hiring Social Media Loyalty 332

The Sales Hunter

APRIL 30, 2013

Think 2 days, 2 weeks and 2 months as your rule for following up. Each contact you make is designed to help you move from thanking the customer for their business to securing more business. You also want to begin building more on needs the customer might have. Use this call as the basis to determine your next steps.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

SBI Growth

SEPTEMBER 23, 2012

Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013. Sales can then do what they should be doing, which is selling, not prospecting. Delegation: “I will take care of that issue for you, Mrs. Customer.”. Sales Reps need to train their customers to use Customer Service.

Education 303

Education Penetration Customer Service Sales Qualified Lead 303

MTD Sales Training

FEBRUARY 27, 2012

I had to share it with you and I have a couple of questions for you after you read this short story and example of customer service at its finest! Excellent Service = More Sales. I thank John for relaying that experience and I can tell you that poor service can ruin a great meal. Happy Selling! MTD Sales Training.

Customer 297

Customer Customer Service Examples Positioning 297

Jeffrey Gitomer

OCTOBER 19, 2011

Online Training. Follow up less than twenty-four hours after the event to confirm the commitment. The paradox is that at a networking event everyone wants to sell. There is no time like the present to change things up in 2012 to ensure its better than 2011! The Little Red Book of Selling. See Jeffrey Live!

Networking 314

Networking Hiring Prospecting Social Media 314

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better Customer Service Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. Don’t give up – find a better way!’ Celebrate Success!

Customer Service 101

Customer Service Tools Customer Hiring 101

Jeffrey Gitomer

AUGUST 23, 2011

Online Training. To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. ” Most salespeople are taught some “system” of selling. Salespeople are so busy trying to manipulate the selling process, that they disengage the buyer.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Mr. Inside Sales

OCTOBER 11, 2021

Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. What often makes the difference is your enthusiasm and belief in your company and what you’re selling. Need More Proven Responses to the Selling Situations You Face Every Day? But there isn’t. Click Here.

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

Hubspot Sales

SEPTEMBER 19, 2019

However, basic product knowledge training isn’t enough. So, how can you train your sales reps on the product they’re selling and ensure they’ll remember the information when they’re making a sale? Below, you’ll learn how to train your salespeople to sell your product better and faster. Solve for the customer.

Hiring 144

Hiring Training Case Study Hubspot 144

MTD Sales Training

JULY 13, 2012

Sales and customer service people often take such calls for granted, believing that the caller MUST have an interest since they called in. Do not put potential customers through the preverbal “third degree” before you address their reason for calling. Not Good… Caller: “Yes, do you sell the XJR Widget model?”.

Majestic 284

Majestic Cold Calling Up-Sell Closing 284

The Sales Hunter

NOVEMBER 5, 2013

The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. Next time you visit me, would you please shut up and quit talking so much? Suck it up cowboy and admit you’re not perfect and neither am I. The sales materials you use are lame.

Customer 240

Customer Call-back ACT Selling Skills 240

Jeffrey Gitomer

APRIL 21, 2011

Online Training. If you ask people questions that you could have found out the answer by some means as simple as looking up the information on their website, how intelligent or hard working does that make you look? There is no time like the present to change things up in 2012 to ensure its better than 2011! See Jeffrey Live!

Hiring 335

Hiring Social Media Loyalty Commission 335

SBI Growth

DECEMBER 5, 2013

Conversely, we’ve come across teams that throw their hands up in despair. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer. IT needs to step up here.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

No More Cold Calling

DECEMBER 16, 2014

With no formal sales training and very little real-world experience, today’s salespeople aren’t equipped to succeed. Did you learn to sell in school? Sales has always been a “sink or swim” profession, so it’s not surprising how many reps end up drowning. Most of the people in the 74% bracket can improve if they get training.

Hiring 240

Hiring Guidelines Engineering Face-to-face 240

Jeffrey Gitomer

JUNE 14, 2011

Online Training. Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. It may be your best networking venue of them all, and most people waste it on having a “non-stop-whoop-it-up-we’re-away-from-home” attitude.

Networking 325

Networking Hiring Trade Show Social Media 325

Score More Sales

JANUARY 27, 2014

sign up for RSS feeds for sales sites, blogs, or podcasts. subscribe to Selling Power or Sales & Marketing Management. learn the basic tenets of successful selling. list out your selling “areas to work on” set aside weekly prospecting time. find a new audience for your product or service.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

Hubspot Sales

OCTOBER 14, 2020

For example, you might hear about a company using Instagram to market their products, LinkedIn to share industry expertise and insights, or Facebook Messenger to respond to customer service queries. What is social selling? An important distinction to make here is that social selling is not social media marketing.

Social Selling 137

Social Selling Training Social Media How To 137

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. Want to improve your customer service and retail selling skills?

Retail 177

Retail Customer Face-to-face Customer Service 177

Understanding the Sales Force

JUNE 20, 2014

Some of them are from companies within the Inside Sales community which, in an attempt to sell their services, are also publishing misinformation. I''m all for the new way of selling: Migration to Inside Sales It''s more efficient, less costly and more practical. New salespeople who have not learned to sell.

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing Face-to-face 275

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: Second, prospect and sell with integrity.

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. The story impressed me because we are often given short-shrift in our dealings with customer service people because they are ‘just doing a job’. Happy selling!

Customer 219

Customer Face-to-face How To Travel 219

No More Cold Calling

AUGUST 24, 2017

Salespeople used to say “I carried a bag” to prove that we knew selling. Find out more in this month’s guest post: Five Ways CEOs Screw Up the Sales Function. Development Philosophy: You subscribe to “one and done” training. OK, so you are a CEO who has designated dollars towards sales and sales management training this year.

Hiring 214

Hiring Account SalesForce Quota 214

Sales and Marketing Management

NOVEMBER 17, 2019

A sales skills assessment will enable you to do that and provide structure for your future training, recruiting, or redistribution plans. Train to the skills gap. Following a skills assessment, you need to address training. Training isn’t a one-size-fits-all solution. Get your toolkit together.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Sales Hacker Training

JULY 24, 2020

That’s why ongoing product knowledge training needs to be a priority in every sales team. So, today, I’m going to walk you through five key areas you need to focus on for successful product knowledge training so your reps can start winning more deals. The Pitfalls of Poor (or no) Product Knowledge Training.

Training 116

Training ROI Software Software 116

Sales and Marketing Management

AUGUST 8, 2017

Author: Tony Medrano Discovering how to efficiently locate, convert, up-sell and retain top customers are critical success metrics for any growing company. The best customers make four times as many purchases (Source). The top 1 percent of clients spend five times more per order than the bottom 90 percent.

Retail 206

Retail Oracle Social Media Consumer 206

Understanding the Sales Force

JUNE 6, 2024

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. We know that most companies are failing miserably in the area of customer service and some aren’t even trying. Stop struggling. Stop losing. But get it!

Banking 149

Banking Proposal Customer Service Vendor 149

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

Training 119

Training Scale Webinar Metrics Face-to-face 119

Zoominfo

SEPTEMBER 4, 2019

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206

Loyalty Customer Incentives Incentive 206

Vengreso

DECEMBER 8, 2022

Subscribe to Modern Selling on the app of your choice! Not only are modern buyers becoming more sophisticated and harder to sell to, but the modern seller is also evolving. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work.

Customer Service 77

Customer Service Motivation Top of Funnel Customer 77

MTD Sales Training

NOVEMBER 18, 2019

The British Department Store, John Lewis, is renowned for its quality customer service and its build-up of goodwill. Then if we add constant and careful cultivation of the other arts of maintaining and building up goodwill, we shall be vastly superior to our competition.”. Happy Selling! Sounds like good advice.

Customer 163

Customer Travel Customer Service Up-Sell 163

Understanding the Sales Force

SEPTEMBER 17, 2014

At one of the lunch breaks, he was talking about the customers his company, Connect and Sell , helps. Half of my own training, coaching and consulting clients are inside sales forces! No names, no emails, no follow up. Chad Burmeister , who is well known throughout the inside sales community, was one of the attendees.

Inside Sales 217

Inside Sales Outside Sales Study Distribution 217

Zoominfo

SEPTEMBER 25, 2018

From the founder of The Brutal Truth about Sales & Selling and The Sales Questions Podcast. In this podcast, we’ll discuss “Finding the Why in How Clients Buy” by using the latest studies in consumer behavior and neuromarketing to sell more effectively!”. 5. It’s Time to Sell. Listen here. Listen here.

Hiring 269

Hiring Top of Funnel B2B Lead Rank 269