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10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

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Change Your Sales Teams Bad Habits Before 2013

SBI Growth

Register for our research tour here to get this tool). The study told us this customer needed to reprioritize time in several different areas: Internal Email. Customer Issue Resolution. Communicated to all customers calling customer service would speed up service. Administration (i.e.

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The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

Let customer service or post-sales support handle this. Travel is another area where managers waste valuable hours. You’re not going to be able to stop traveling. Download this simple tool to track the three aforementioned productivity killers. Stop the role corruption. Place your efforts here. Want to find out?

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Virtual channels can raise productivity and lower selling costs, due to less time and expense for travel.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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The Tides of Change: Why Cruise Lines Can No Longer Afford to Wait on CRM

Pipeliner

However, with the rapid advancement of sales enablement technologies and the increasing importance of personalized customer experiences, this approach is no longer tenable. According to a recent study, only 22% of cruise lines have implemented a CRM system, compared to 60% of companies in the travel and hospitality industry as a whole.

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High Touch, High Tech: Sales Needs Both to Survive

No More Cold Calling

In the January, 2013 issue of Condé Nast Traveler Magazine , hotelier André Balazs shares some of his favorite innovations from the past quarter century and the ones that will change the world in the next 25 years. He says: “Travel will become our most-prized luxury. Travel takes more than money.

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