SugarCRM

APRIL 3, 2018

Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. So, it’s critical that customers service reps have the tools, data and autonomy needed to satisfy customers.

Customer Service 53

Customer Service Customer Distribution Face-to-face 53

SugarCRM

MAY 31, 2019

Later that focus shifted to creating this company, SugarCRM. What I ended up learning later was what I enjoyed creating the most was customers. Happy, successful customers. There is nothing more satisfying than when you see that bright gleam in the eyes of a new customer who is using your product for the first time.

SugarCRM 34

SugarCRM CRM Software Software 34

SugarCRM

DECEMBER 17, 2024

In this blog post, we’ll dive into the key differences between SugarCRM and Microsoft Dynamics 365. SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices.

SugarCRM 26

SugarCRM Microsoft Scale Lead Rank 26

SugarCRM

NOVEMBER 18, 2024

SugarCRM vs HubSpot? In this blog post, well explore the key differences between SugarCRM and HubSpot to help you decide which CRM best suits your business. Our HubSpot vs. SugarCRM comparison factors different aspects such as customization and flexibility, pricing, data compliance and controls, and more.

SugarCRM 29

SugarCRM Hubspot CRM Scale 29

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

SugarCRM 26

SugarCRM CRM Sales Cycle Enterprise 26

SugarCRM

OCTOBER 1, 2024

SugarCRM and Pipedrive are leading customer relationship management (CRM) systems. While each has unique features, both help businesses track customer interactions and leads. SugarCRM streamlines and enhances organizations’ customer relationship management processes. For some, simpler will mean ‘easier’.

SugarCRM 26

SugarCRM Comparison Epicor Scale 26

SugarCRM

NOVEMBER 2, 2021

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action.

Analysis 46

Analysis Customer Service Customer Survey 46

SugarCRM

JANUARY 15, 2020

One of the most important tools for managers is an end-of-year review and setting up a new goal plan. Read on and find out about five Sugar tools to help you reach and exceed your goals this year. Meet wMobile for SugarCRM , an easy-to-use app that puts the power of W?Systems Business Analytics. Hurry up and save your seat!

Tools 39

Tools SugarCRM Microsoft Social Media 39

SugarCRM

AUGUST 1, 2024

With a vast customer base across multiple countries and brands, achieving a 360-degree view of customers and providing top-notch customer service is a top priority. This requires a deep understanding of specific needs and the flexibility to customize solutions that handle the complexity of the operations.

SugarCRM 26

SugarCRM Loyalty Lead Rank Lead Scoring 26

SugarCRM

JANUARY 4, 2024

For an enterprise this large and with complex operations, Lawson struggled to stay on top of their sales peoples’ daily activities and invoicing processes while offering stellar customer service at the same time. So, with that in mind, they decided to ultimately choose Sugar and Mobileforce.

SugarCRM 26

SugarCRM ROI Infusion Distribution 26

SugarCRM

NOVEMBER 9, 2022

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

Brainsell 49

Brainsell SugarCRM Customer CRM 49

SugarCRM

AUGUST 6, 2019

After all, employees are permitted to spend up to $2,000 to fix or improve a customer’s experience before calling on a manager. Not the customer service team. It’s how the company has leaned on customer service to build the brand, and why its employees have become so enviably amazing at anticipating needs.

Customer Service 24

Customer Service Customer SugarCRM Airlines 24

SugarCRM

NOVEMBER 23, 2023

Their decision to switch was twofold: they decided to turn to sales-i , a sales intelligence platform that integrates exclusively with SugarCRM and various ERP solutions, as well as switch to a more robust CRM, Sugar. In fact, Sugar has contributed to account manager’s ability to handle 40% more cases thanks to automated efficiency.

SugarCRM 26

SugarCRM GoldMine CRM Case Study 26

SugarCRM

JUNE 4, 2020

Here are five ways to best support your customers right now: . Focus on the customer experience. Thinking about what you’re doing internally isn’t the best way to amp up your customer service. Instead, think about what your customer is going through. Think of the way you can keep improving on what you already have.

Customer Service 26

Customer Service Customer SugarCRM Social Media 26

SugarCRM

SEPTEMBER 14, 2020

A good CRM system provides tools for gathering information about prospects and current clients, and it makes analyzing the data simple so you can put it to use right away. While there are plenty of reasons to invest in a CRM project for your company, one major impetus is to find ways to boost customer loyalty.

Customer 42

Customer SugarCRM Loyalty CRM 42

SugarCRM

APRIL 13, 2018

While sales and customer service teams live inside the CRM on a daily basis, it’s the IT department that is responsible for executing a successful deployment plan, and for the vital function of integrating the CRM with other tools like email and your ERP.

CRM 49

CRM SugarCRM Scale Face-to-face 49

SugarCRM

JUNE 1, 2023

Running on just an ERP system to handle all customer data and information, the company was unable to assess how satisfied the customers were, as well as the overall company performance, despite the high costs of the ERP tool they deployed. Once implemented and adopted, Elmeq already saw a decrease in response time.

SugarCRM 26

SugarCRM Customer Lead Rank Lead Scoring 26

SugarCRM

APRIL 1, 2021

The answer to all these expectations is easy-to-use and effective customer service software. . Customer service is an essential part of customer experience (CX), and businesses should invest in software that is solely dedicated to providing exceptional service. Keep a Close Eye on Performance.

Customer Service 26

Customer Service Customer How To SugarCRM 26

SugarCRM

DECEMBER 3, 2019

But the company clearly didn’t want to negatively color our experience as customers. So instead, the customer service representative placed our call on hold to check with a manager and see what the company could do. What Is the Customer Service Recovery Paradox? Focus on reducing your customer effort score.

Customer Service 26

Customer Service Lead Rank Customer Lead Scoring 26

SugarCRM

FEBRUARY 17, 2022

Your customer service function is often where customer loyalty is secured or lost. Customers make judgments about the culture and capability of your organization based on their service experience. Each of us wants to work for an organization that keeps promises made to its customers.

SugarCRM 48

SugarCRM Customer Service Channels Loyalty 48

SugarCRM

OCTOBER 11, 2021

SugarCRM’s mission is to provide a platform that helps our customers serve their customers. If you measure success by revenue growth, then service is a powerful force to drive this growth. Create A Rich Customer Data and Business Process Platform. You have a vision of how you want to service your customer.

SugarCRM 45

SugarCRM Comparison Engineering Data 45

SugarCRM

MARCH 6, 2020

SugarConnection is an all-new CX event series exclusively for Sugar customers. In reimagining our wildly popular SugarCon event, an important decision was made to get laser-focused on the tools and techniques Sugar users need to cultivate customers for life. How to Use Sugar Tools to Accelerate.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

SugarCRM

JULY 23, 2020

We are all facing new business challenges when it comes to providing the kind of service our customers expect from us. The more we embrace remote and distributed workforces, the more we must consider how working from home can affect the ability of customer service agents and other customer-facing employees to do their jobs.

Face-to-face 47

Face-to-face Distribution SugarCRM Customer Service 47

SugarCRM

MARCH 26, 2019

Creating a culture of customer centricity to your business is more important than ever. Being customer-centric is not just about offering excellent customer service; it’s a business concept based on putting your customer at the core of your business. Meaningful Customer Experiences. The Essential Tool.

CRM 42

CRM SugarCRM Customer Loyalty 42

SugarCRM

AUGUST 10, 2021

Successful companies carry customer interactions across multiple touchpoints as part of what we know as omnichannel customer service. . Customers expect seamless interactions with brands and dislike limited communication options. What is Omnichannel Customer Service? Customer retention rate.

Customer Service 26

Customer Service Customer Channels Strategy 26

SugarCRM

JUNE 7, 2021

If your sales pipeline is to benefit from engaging with the fast-moving digital economy and with digital transformation tools, your sales team needs to be directly involved and invested in that process. SugarCRM’s time-aware platform set a new standard for CRM when it made its debut.

Pipeline 48

Pipeline SugarCRM Marketing Ideal Customer Profile 48

SugarCRM

JANUARY 4, 2021

The business processes our customers chose to automate are varied and the methods and tools they use are by no means consistent, but at the end of the day, all companies are trying to accomplish three primary goals with their customer relationship management (CRM) system. appeared first on SugarCRM. Contact us today.

CRM 47

CRM SugarCRM Hiring System 47

SugarCRM

APRIL 10, 2019

Last week we hit a major milestone at SugarCRM with the release of Sugar 9. Empowering our customers to accelerate sales from first call to go live is at the heart of our new Sugar 9 release. Email Collaboration : Whether for Sales or Customer Service, CRM is a team game.

SugarCRM 47

SugarCRM CRM Report Engineering 47

SugarCRM

JULY 29, 2021

Lately, creating an outstanding customer experience during interactions has become a priority for companies worldwide. While customer service software does play a critical role, so does data. How is customer service data influencing your business decisions? Customer service is the duty of all departments.

Customer Service 26

Customer Service Data Customer Knowledge Base 26

SugarCRM

FEBRUARY 9, 2021

Customer experience is business-critical because it keeps clients around so you can sell to them again another day. One of the fallouts of the COVID-19 pandemic for many businesses in 2020 was the realization that they weren’t prepared to provide customer service in a new normal. An Ever-Growing Importance.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer How To 49

SugarCRM

JULY 4, 2023

A growing number of businesses today focus on providing exceptional customer service. Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. Email : Invest in customer service software that provides email client integrations with your CRM.

Customer Service 26

Customer Service Software Software Ideal Customer Profile 26

SugarCRM

NOVEMBER 11, 2020

That’s how your sales and customer relationship management work when you don’t have the right tools. And the LEGOs are actually pieces of information about customers, their buying journey, their past interactions with you and anything else that might be relevant to product development, marketing, sales or customer service.

Analytics 49

Analytics CRM Lead Rank Lead Scoring 49

SugarCRM

JUNE 16, 2021

So, how do you keep customers happy? What matters more—customer experience or customer service? Both customer service and customer experience matter when providing excellent interactions with your customers. Why is Customer Experience Important?

Customer Service 26

Customer Service Customer Loyalty Case Study 26

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. Businesses that take the time to analyze customer data have an important advantage over their competitors.

Benefit 29

Benefit Ideal Customer Profile SugarCRM Customer 29

SugarCRM

JANUARY 25, 2024

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

SugarCRM 29

SugarCRM Customer Transportation Real Estate 29

SugarCRM

FEBRUARY 1, 2024

Deliver Extraordinary Experiences With Sugar Serve’s Generative AI Tools You can now deliver efficient, proactive customer service with the help of Generative AI. Use our smart assistant to quickly provide solutions when customers need help. Sugar Serve now allows you to: Find Answers & Solve Problems.

SugarCRM 29

SugarCRM Infusion Marketing Segment 29

SugarCRM

MAY 9, 2023

Customer Experience (CX) has recently become a buzzword, a phenomenon that Adrian Swinscoe , customer experience consultant and expert, attributes to the power of choice the internet has bestowed upon modern consumers. That’s where his notion of Punk CX was born.

Customer Service 26

Customer Service Customer Channels Data 26