The Pipeline

SEPTEMBER 15, 2014

One example is customer service, I see to many sales people dealing with “admin” type of requests from clients instead of sending it to where the task really belongs, customer support, who is usually much better prepared and equipped to deal with these things. A variation on the delegate route, is automation.

Outsourcing Services 306

Outsourcing Services Closing Hiring Social Selling 306

Pipeliner

NOVEMBER 24, 2024

Customer Experience and Service The discussion also touches on the importance of customer service in building long-term relationships. Wes argues that companies should prioritize making it easy for customers to connect with real people, rather than creating barriers that frustrate them.

Video 116

Video Strategy Top of Funnel Direct Mail 116

Zoominfo

FEBRUARY 12, 2021

B2C selling has dominated social media for the last 10-plus years. Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals.

Social Selling 100

Social Selling B2B Social Media B2C 100

SBI Growth

SEPTEMBER 23, 2012

Sales can then do what they should be doing, which is selling, not prospecting. Let Customer Service/Customer Experience into your world of contacts and accounts to improve on all aspects of dealing with the customer: product needs, buyer wants, customer behaviors.

Education 303

Education Penetration Customer Service Sales Qualified Lead 303

SBI

OCTOBER 16, 2012

Social Selling and Big Data at the Upcoming Sales & Marketing 2.0 The focus is purported to be on the benefits of big data for B2B sales organizations with an emphasis on social technologies. Gerhard Gschwandtner, Founder & CEO, Selling Power, will again present the opening keynote. Conference. COMMON THEMES.

Conference 131

Conference Social Selling Data Marketing 131

Crunchbase

NOVEMBER 13, 2020

Because of the changes in the lifestyles and behaviors of customers, social selling has increasingly become the go-to strategy for marketers during the new normal. Social selling involves researching, connecting and engaging with leads and customers on social media platforms. Source: Super Office.

Social Selling 98

Social Selling Lead Scoring Lead Rank Social Media 98

Pipeliner

MARCH 24, 2025

Matthew suggests prioritizing the customer experience to establish trust. Proactive Customer Service: Address potential concerns before they arise. Instead of relying solely on FAQs, provide detailed product descriptions, high-quality images, and customer reviews. Highlight the unique value your products offer.

Video 96

Video Scale Lead Scoring Lead Rank 96

SBI

DECEMBER 17, 2019

Social Selling: 6 Ways to Leverage Social Media to Sell More. Nowadays though, there are a number of high-performing sales tactics you can use to nurture your leads and turn them into customers – and in this blog post, I’m going to focus on one of them: Social selling. Here are 6 tactics to follow: 1.

Social Media 103

Social Media Social Selling Media Promotion 103

Zoominfo

APRIL 10, 2018

From the time social media became a viable marketing channel, B2B companies have been looking for ways to automate social processes. Although social media tools have made this easier—with features like post scheduling, conversation monitoring, and hashtag tracking—some aspects of social selling can’t be pre-planned.

Social Media 188

Social Media Media Ideal Customer Profile Social Selling 188

Pipeliner

FEBRUARY 24, 2025

Improving Customer Service Instant Responses: AI-powered tools can provide instant responses to customer inquiries, significantly reducing wait times and improving overall satisfaction. Personalized Interactions: AI can tailor interactions based on customer data, offering personalized recommendations and solutions.

Video 105

Video Lead Rank Lead Scoring Sports 105

SalesforLife

MAY 15, 2019

Like millions of people in the MENA/GCC region, Arzoo has embraced social selling. If you have a sales team in the MENA/GCC region, Arzoo’s story talks about how social selling generated 70% of her sales pipeline. If your team sells into the MENA/GCC market, get ready to be empowered. That number is astounding!

Social Selling 75

Social Selling Pipeline LinkedIn Engineering 75

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Pipeliner

MARCH 20, 2025

Allocate Resources Wisely: Invest in foundational elements such as website optimization, customer service, and data analytics. Our Host John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the Worlds Greatest Military Victories and Social Upheaval: How to Win at Social Selling.

Video 103

Video Lead Rank Lead Scoring Scale 103

Sales and Marketing Management

JANUARY 20, 2020

You hear about social selling, but what does it mean to you? What’s more, it’s cheaper and more cost-effective to retain your customers than to acquire a new customer. . One way to keep your customers happy is to be their unofficial customer service rep. Become a Recognized Thought Leader.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Pipeliner

FEBRUARY 18, 2025

Efficiency and Proximity to Sales : Agility : Internal teams can respond more swiftly to market changes and customer needs, as they are directly connected to the sales and customer service departments. online sales magazine & YouTube Channel and for audio podcast channels where Sales POP!

Lead Rank 95

Lead Rank Outsourcing Services Lead Scoring Marketing 95

Understanding the Sales Force

SEPTEMBER 17, 2014

OMG is working on a major sales effectiveness study that looks not only at traditional sales effectiveness, but also inside, inbound and social selling effectiveness. Salesforce.com''s Blog posted an article of mine that asks whether or not you can turn customer service reps into salespeople.

Inside Sales 215

Inside Sales Outside Sales Study Distribution 215

Pipeliner

FEBRUARY 28, 2025

Tips for Quick Wins in Customer Engagement: Streamlined Onboarding: Make it easier for customers to get started by keeping your onboarding process simple. Responsive Support: Provide fast customer service to help customers with their concerns and queries.

Ideal Customer Profile 105

Ideal Customer Profile Video Face-to-face Trends 105

Score More Sales

SEPTEMBER 22, 2011

You didn’t sell anything this week (month, quarter) because: You were too busy to make proactive sales calls. You were doing customer service all week. Social Selling. Post your comments – it can help other sellers. You were putting out fires. You were not productive. You were doing “research”.

Lead Rank 177

Lead Rank Lead Scoring Top of Funnel Call-back 177

Zoominfo

JANUARY 12, 2021

Improved Customer Service. Many B2B companies with a social media strategy have some sort of “listening” tool integration which alerts them to customer service requests, product issues, and general customer feedback. And, just like that, voila, more brand exposure, awareness, and trust.

Social Media 200

Social Media Media Strategy Benefit 200

Fill the Funnel

SEPTEMBER 16, 2013

If you are trying to figure out Social Selling , this tool will help you understand. There are 30 people in customer roles including Payroll, Invoicing, Customer Service, Technical Support, Delivery, Maintenance and more. OFunnel constantly monitors LinkedIn as your network expands and emails you results each day.

Networking 115

Networking LinkedIn Demand Generation Targets Google 115

Score More Sales

JANUARY 31, 2013

Ways to relate better to customers and potential customers. Social selling tools to listen to what customers are saying. What tips for when I have low energy or don’t want to talk to customers? A customer service person? How to ask for a next action. Ways to grow business every week.

Sales Coaching 169

Sales Coaching Coaching Ideal Customer Profile Energy 169

No More Cold Calling

OCTOBER 4, 2018

I joined LinkedIn in March 2004 and Twitter in May 2009, and I often write about the benefits of social selling (and the pitfalls). Who does the CEO know, the mail clerk, the customer service representative? I don’t use technology like a Millennial, but I don’t need my grandkids to explain how it works.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

The Pipeline

OCTOBER 3, 2011

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Sell Better. Selling to Executives. Social Buying. Social media. Social Selling. Sales Tool.

Pipeline 227

Pipeline Customer Hiring Demand Generation Agencies 227

Score More Sales

DECEMBER 6, 2011

Postal Service must reduce its operating costs by $20 billion by 2015 in order to return to profitability,” said David Williams, vice president of network operations at the US Postal Service, in a prepared statement. And you thought YOU had sales, customer service, and operations issues? Social Selling.

Lead Rank 153

Lead Rank Lead Scoring Social Media Top of Funnel 153

No More Cold Calling

APRIL 29, 2019

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

Fill the Funnel

JULY 20, 2011

Recording – Social Selling Best Practices Roundtable. Social Business Week , sponsored by Focus.com will feature a series of free roundtable panels and a webcast that all explore the world of social business. Monday, July 25th Understanding Social CRM. The best social media channels for customer services.

Social Media 92

Social Media Hubspot Webinar Metrics Social Selling 92

Partners in Excellence

JULY 18, 2013

We feature them in our web sites, we’re trained to brag about them to our customers. We provide the most advanced social selling CRM platform in the world! ” is a key element of our value proposition, then what if we thought: Who (persona) cares about responding more quickly to queries from our customers?

Collateral 111

Collateral Customer Service Social Selling Industry 111

Score More Sales

APRIL 19, 2010

Check out her story, and if you know of a Seattle employer who could use a customer service or sales worker with unstoppable enthusiasm, then please forward this on to them – let’s help this woman! Social Selling. Her positive attitude is uplifting – she will not be broken down. Categories. 100 for 100K.

Lead Rank 120

Lead Rank Lead Scoring Lead Nurturing Social Media 120

Score More Sales

MAY 25, 2010

Previous post: What I Learned From Oprah About Customer Service. Next post: Summertime… And the Selling Is Easy… Or Is It? Social Selling. Start with good earth, and great seeds. Have some effort and consistency. Work a plan. Check out the Nurture Marketing site for more planting metaphors. Categories.

Lead Rank 120

Lead Rank Lead Scoring Revenue Harvest 120

Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone. Bon w/e a tous!

Customer Service 36

Customer Service Oracle Customer Airlines 36

Hubspot Sales

MAY 22, 2019

These days, there's a lot of talk about influencing sales through social media or "social selling." It also explores how social media fits into a true multi-channel approach. However, I firmly believe you must measure what's effective in order to be successful.

Channels 110

Channels Influencer Pipeline Social Media 110

Score More Sales

OCTOBER 19, 2010

Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Social Selling. Willows Lodge Offsite. Categories. 100 for 100K. Innovation & Inspiration. Sales Ideas & Skills. Sales Productivity. Sales Tips.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

Pipeliner

AUGUST 16, 2020

The interview discusses: Customer-Facing Roles. Customer-Facing Roles. The most popular customer facing roles are in marketing, sales, and customer service. Marketing speaks to the audience, sales closes the deal, and customer service enhances the customer experience. Empathy and Communication.

Video 98

Video Face-to-face Customer Microsoft 98

Pipeliner

DECEMBER 24, 2021

While working in sales in the service industry, Amit interacted with companies and people from almost every other industry out there, getting to know them a lot more closely. Suppose sales and service are not aligned and integrated. However, what was missing was the integration of these two critical departments and teams.

Video 97

Video Customer Service Social Selling Follow-up 97

Score More Sales

APRIL 30, 2010

Next post: What I Learned From Oprah About Customer Service. Lori Richardson. --> Score More Sales can help your organization increase revenues and profits through a custom blend of tactical consulting , focused training , and interactive speaking engagements. Social Selling. Post your thoughts. Categories.

Lead Scoring 120

Lead Scoring Lead Rank Lead Nurturing Conference 120

Hubspot Sales

SEPTEMBER 16, 2020

Work on Customer Retention. The last step in the Facebook sales funnel is ensuring that your customers remain loyal to your brand. For this, it’s crucial to provide stellar customer service to them using customer service best practices.

Top of Funnel 143

Top of Funnel Facebook Funnel Buyer Persona 143

Partners in Excellence

APRIL 29, 2014

Nordstrom’s innovation in customer experience/service with unquestioned returns has made it a leader in retailing. Looking For Ideas In All The Wrong Places Innovation In Sales Technology Is Wonderful, But…… What’s All This About Social Selling? No related posts.

Licensing 117

Licensing Software Software Retail 117