Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. This is super-secret stuff.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

AUGUST 9, 2018

She is a member of SME, ASQ, SHRM and the National Speakers Association. She is a STEM-trained scientist, corporate catalyst and design thinker. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon. Image source: Fotolia.

SME 129

SME Churn Retention Enterprise 129

Babette Ten Haken

JANUARY 10, 2019

She catalyzes organizations and associations, like yours, to leverage collaborative business models and a profitable workforce, to retain the customers and members you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

AUGUST 21, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients.

Ideal Customer Profile 92

Ideal Customer Profile SME Industry Exact 92

Babette Ten Haken

APRIL 8, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

MAY 2, 2018

Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art. When we qualify customer experience, we establish the situational context behind what eventually is quantified in CX surveys. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

JUNE 20, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients.

Ideal Customer Profile 87

Ideal Customer Profile SME Retention Discount 87

Babette Ten Haken

JUNE 3, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Combine courage, curiosity and critical thinking skills to co-create compelling stories which inspire trust in one another. Especially in industries with STEM and left-brain stakeholders. Find out more about Babette’s professional story here.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Babette Ten Haken

DECEMBER 27, 2018

Babette Ten Haken, and her One Millimeter Mindset speaking and storytelling programs, catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Bernadette McClelland

AUGUST 17, 2016

My strength as a consultant is in B2B Sales (20 years in corporate, seven years as an owner of an SME and five years as a consultant in my own practice). Is it customer service? Start with your strength: What do you shine at in your environment? Management? Financials? Different from others? What about you? Is it mentorship?

Lead Rank 150

Lead Rank SME Conference B2B 150

Babette Ten Haken

SEPTEMBER 5, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com. Image source: Fotolia.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

NOVEMBER 1, 2018

Babette Ten Haken’s One Millimeter Mindset speaking programs leverage collaboration to catalyze professional innovation and the type of workforce engagement experiences which fuel customer success and business growth. She is a member of SME, ASQ, SHRM and the National Speakers Association. Image source: Fotolia.

Revenue 85

Revenue Retention SME Ideal Customer Profile 85

Babette Ten Haken

JULY 8, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. B abette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients.

Ideal Customer Profile 73

Ideal Customer Profile Outsourcing Services SME Hiring 73

Babette Ten Haken

DECEMBER 20, 2018

Babette Ten Haken and her One Millimeter Mindset speaking and storytelling programs catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 87

Ideal Customer Profile SME Hiring Face-to-face 87

Babette Ten Haken

OCTOBER 8, 2018

Babette Ten Haken’s One Millimeter Mindset speaking programs leverage collaboration to catalyze professional innovation and the type of workforce engagement experiences which fuel customer success and business growth. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

Babette Ten Haken

NOVEMBER 15, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 77

Ideal Customer Profile SME Hiring Retention 77

Babette Ten Haken

MARCH 28, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

OCTOBER 22, 2018

Then, the customer service manager offered to sign me up for a new account, with a new password. At that point, I realized that this grocery store chain never really did appreciate me (or anyone else) as a customer. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Ideal Customer Profile 66

Ideal Customer Profile Loyalty Customer SME 66

Babette Ten Haken

JANUARY 7, 2019

She catalyzes organizations and associations, like yours, to leverage collaborative business models and a profitable workforce, to retain the customers and members you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Babette Ten Haken

NOVEMBER 12, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Babette Ten Haken

NOVEMBER 26, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

APRIL 4, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her programs are forged from her own background as a STEM professional in clinical research, new product development, market research and sales. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

SME 75

SME Ideal Customer Profile Education Retention 75

Babette Ten Haken

NOVEMBER 14, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 64

Ideal Customer Profile Customer Retention SME 64

Babette Ten Haken

JULY 2, 2018

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon.

SME 53

SME Retention Motivation Meeting 53

Babette Ten Haken

DECEMBER 5, 2018

One Millimeter Mindset speaking and storytelling programs are dedicated to: Leveraging Collaborative Business Models and Profitable Workforces to Retain Customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

SME 70

SME Ideal Customer Profile Hiring Retention 70

Babette Ten Haken

NOVEMBER 7, 2018

Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration between STEM professionals, knowledge workers and manual workers bridges customer experience gaps. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com. Image source: Fotolia.

SME 69

SME Ideal Customer Profile Margin Retention 69

Babette Ten Haken

DECEMBER 31, 2018

Babette Ten Haken, and her One Millimeter Mindset speaking and storytelling programs, catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 74

SME Ideal Customer Profile Compensation Networking 74

Babette Ten Haken

NOVEMBER 28, 2018

One Millimeter Mindset speaking and storytelling programs are dedicated to: Leveraging Collaborative Business Models and Profitable Workforces to Retain Customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

DECEMBER 6, 2018

One Millimeter Mindset speaking and storytelling programs are dedicated to: Leveraging Collaborative Business Models and Profitable Workforces to Retain Customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 73

Ideal Customer Profile Outsourcing Services SME Hiring 73

Babette Ten Haken

DECEMBER 12, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

APRIL 11, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 61

Ideal Customer Profile SME Networking Retention 61

Babette Ten Haken

DECEMBER 26, 2018

Babette Ten Haken, and her One Millimeter Mindset speaking and storytelling programs, catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 64

Ideal Customer Profile Customer SME Scale 64

Babette Ten Haken

NOVEMBER 21, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

JUNE 21, 2018

” Or, consider the administrators, customer service reps and loading dock workers who continuously are asked: “Hey, can you do this for me?” Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME 53

SME Margin Retention Travel 53

Babette Ten Haken

DECEMBER 13, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

SME 69

SME Retention Ideal Customer Profile Hiring 69