Sales and Marketing Management

JUNE 1, 2018

An avid fan of Pixar movie studios, Richards has FluentStream experimenting with graphics, stories and even an anthropomorphized rat that chews through a main cord and knocks out a customer’s communications system to reinforce FluentStream’s message of high-quality, personalized customer service.

Marketing 226

Marketing Telemarketing Scale Education 226

LeadFuze

JULY 25, 2021

It could coerce your current customers into telling others about your product and become lead generators (aka brand advocates), thus bringing the cycle full circle from new client, to happy client, to referral client. Now, let’s get into the nuts and bolts. Communication is the same way.

Lead Rank 124

Lead Rank Lead Scoring Top of Funnel Churn 124

Sales Hacker

AUGUST 28, 2018

When we asked this question explicitly in our survey, a majority of B2B buyers agreed that they find it hard to schedule time to speak with a sales or customer service representative. Difficulty scheduling meetings or reaching a company representative. So what should smart sales teams do to take advantage of these findings?

Buyer 79

Buyer B2B B2C Survey 79

Klozers

JUNE 5, 2014

Customers From Hell can cost your business dearly if they choose to use the internet and Social Media to promote their stories of discontent. Whilst it may be impossible to completely eliminate Customers From Hell, it certainly makes sense to do as much as we possibly can, to reduce the numbers. . 3)  Follow Up. .

Ideal Customer Profile 50

Ideal Customer Profile Customer Social Media CRM 50

The Brooks Group

OCTOBER 18, 2010

Smart companies know that salespeople offer a valuable voice to questions like how to improve tactical marketing, ways to enhance customer service, and even what new products to develop. More than just sales volume, the department must contribute to the overall organizational goals.

Collateral 40

Collateral Enterprise Enterprise Smart Company 40

Factor 8

AUGUST 8, 2019

You may see them termed as “Renewal Reps” but with the sky-rocket maturation of the SaaS industry, smart companies have their eye on more than just renewals. Their reps are charged with adding more users, selling upgraded packages with more features, and securing longer-term contracts.

Inside Sales 31

Inside Sales Hiring Lead Rank Top of Funnel 31

Partners in Excellence

JULY 5, 2016

All of us, customers, sales people, marketing, customer service—everyone, daily face a number of converging forces which adversely impact our own and our organizations’ performances. But fast forward to today, organizations, our customers and ours, are running very lean.

Face-to-face 51

Face-to-face Networking ACT Ideal Customer Profile 51

Sales Hacker

JUNE 23, 2020

When we started in customer success, back when I was working for a rocket ship out of Austin, Texas, we didn’t even know what to call it. I have had so many titles in the early years of my customer success journey that made no sense. How to put customer experience into the DNA of an organization. I appreciate it, Sam.

Customer 73

Customer Churn Lead Rank Scale 73