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Another Happy Customer: Your Guide to Virtual Customer Service Training

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As the face of your businesses, your customer service reps are largely responsible for the quality of service offered to customers. Delivering great customer service has many contributing factors, but customer service training for employees lies at the heart of this challenge.

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Giving Teams Purpose Through Practice With Customer Service Training

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On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

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5 Remote Management Tips for Customer Service Teams

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Understanding new changes, airing concerns, or sharing new findings from customer interactions or complaints can all be channeled through meetings. Google Hangouts, Skype, and Zoom make video calls much easier to conduct—and allow for numerous members to join in the call, often without too many limitations.

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Embracing Data and Digital Transformation Are Vital for Growth

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As a result, the customer experience is enhanced, and everyone is happy! This goes a long way to impact your overall customer service efforts for a memorable interaction. In a business sense, popular apps include Asana, Zoho, and remote calling solutions such as Microsoft Teams, Zoom, and Skype.

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Putting Learners First: Adapting Training for Remote Work During the Coronavirus Outbreak

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The outbreak forces all of us to figure out what it means for teams and employees to prioritize their health and do Better Work through remote work and online training. Transitioning from Offline to Online Training & Enablement. Always start with the end in mind: What outcomes were you looking to measure in your live training?

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Tips To Help You Manage a Remote Team Successfully

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Training is an essential element to increase their comfort level in the overall company environment sooner—provide training materials or process documents to assist them in getting started on their tasks. If you decide that email, Skype, and Slack will be your primary means of written contact, let everyone know. .

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Are You Making These Common Mistakes When Working From Home?

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You can chat a few times a day, add it with video calls or Skype to check in on each other. ” Learn more to train teams, and join the advocacy program. Lotus Solution LLC Helps organizations create diversity and inclusion to ensure a fair and just workplace, through customized consulting, training, and keynote speeches.

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