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5 Remote Management Tips for Customer Service Teams

Lessonly

Understanding new changes, airing concerns, or sharing new findings from customer interactions or complaints can all be channeled through meetings. Google Hangouts, Skype, and Zoom make video calls much easier to conduct—and allow for numerous members to join in the call, often without too many limitations.

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Another Happy Customer: Your Guide to Virtual Customer Service Training

Lessonly

As the face of your businesses, your customer service reps are largely responsible for the quality of service offered to customers. Delivering great customer service has many contributing factors, but customer service training for employees lies at the heart of this challenge.

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Giving Teams Purpose Through Practice With Customer Service Training

Lessonly

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

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12 Video Conferencing Tools You Can Use in Your Sales Process

Hubspot Sales

Cisco Webex also has robust enterprise options for accounts that need many users and remote support for all your customer service needs. Chances are, you’re familiar with Skype software. Best for: Easy one-on-one meetings. Price: Free. Image Source.

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Embracing Data and Digital Transformation Are Vital for Growth

Smooth Sale

As a result, the customer experience is enhanced, and everyone is happy! This goes a long way to impact your overall customer service efforts for a memorable interaction. In a business sense, popular apps include Asana, Zoho, and remote calling solutions such as Microsoft Teams, Zoom, and Skype.

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Tale of Two Frauds

Engage Selling

Later that day Casey’s Skype account was hacked from Zimbabwe and all her credits used up. Skype cut off her account with no warning - in the middle of a conversation Casey was having with me - forcing us to call Skype defensively and find out what was going on. Great service skills and policies.

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PowerViews with Bob Perkins: Inside Sales is Here to Stay

Pointclear

Bob shared his perspective on how inside sales strategies have grown in popularity as companies strive to improve customer service and boost sales as efficiently as possible. Skype chats and instant messaging. My guest today is Bob Perkins, Founder of AA-ISP and Vice President of Inside Sales at Merrill Datasite.