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Priceless, The First Customer Service Experience

Increase Sales

Once again I realized how truly priceless the first customer service experience really is. I did my research and discovered Data-Max Wireless. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

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The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
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How Important is Customer Service? Ask Verizon.

Carew International

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

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How Important is Customer Service? Ask Verizon.

Carew International

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Find gaps in your sales process where a disproportionate number of prospects fall off. Ask for your customers' feedback and act on it.

Margin 112
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Are you the leader or just the boss? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

Same in sales. All sales leaders and bosses want their people to be a team. All salespeople resist it, because they just want to sell — but they often need other team members (accounting, production, shipping, service) to make it happen. It’s the same in sales. In sales this means go with your people.

Hiring 234
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Are You Ready to Enhance Your Productivity?

Smooth Sale

The insights are essential for business growth and the precursor for successful sales. Nick Rojas, Business Consultant and Writer. Wireless earbuds can help us take the power of a focus playlist anywhere we go. As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”

Hiring 78