Customer Service Sales Wireless 
Increase Sales
MARCH 23, 2017
Once again I realized how truly priceless the first customer service experience really is. I did my research and discovered Data-Max Wireless. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.
Jeffrey Gitomer
JUNE 30, 2011
Same in sales. All sales leaders and bosses want their people to be a team. All salespeople resist it, because they just want to sell — but they often need other team members (accounting, production, shipping, service) to make it happen. It’s the same in sales. In sales this means go with your people.
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Understanding the Sales Force
JULY 10, 2023
It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.
Carew International
SEPTEMBER 4, 2018
4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.
Carew International
SEPTEMBER 4, 2018
4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.
Hubspot Sales
NOVEMBER 29, 2021
Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Find gaps in your sales process where a disproportionate number of prospects fall off. Ask for your customers' feedback and act on it.
Apptivo
JUNE 15, 2022
Customer relationship management is crucial for any online business. CRM is indispensable for the post-pandemic hybrid work environment where employees from multiple locations would be able to access centralized customer information remotely. A great customer experience. Nurturing leads and identifying prospective customers.
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