Zoominfo

MARCH 21, 2025

Sales is no longer about dialing faster or pitching harder. Today, it all comes down to using smarter sales coaching techniques. Using AI sales tools can help teams level up by analyzing real sales conversations, identifying what works and what doesnt. Sales teams need every advantage they can get.

Sales Coaching 130

Sales Coaching Software Software Coaching 130

Understanding the Sales Force

APRIL 7, 2014

Understanding the Sales Force by Dave Kurlan I don''t write about Inside Sales as often as I should. After all, everyone else is writing about it, some bloggers are devoted to it, and if you read what the inside sales bloggers are writing you would think that inside sales is king. They are $1.29 I''ll let you know.".

Consultative Selling 297

Consultative Selling Inside Sales Top of Funnel Funnel 297

Jeffrey Gitomer

APRIL 29, 2011

When you stand out from other vendors you will be talked about and earning a testimonial will be simple. Being remarkable means going the extra mile and making service the forefront of your business not an add on. If you get my weekly email magazine sales caffeine, you know it is all about sales help. Customer Loyalty.

iContact 284

iContact Hiring Social Media Loyalty 284

Sales and Marketing Management

JANUARY 20, 2020

Or worse, could you lose your sales job altogether? You could be vulnerable if you’re not sharpening your sales skills and honing the tactics that will help you succeed in 2020. Forrester analyst Andy Hoar didn’t mince words when he spoke at the 2015 Forrester Sales Enablement Forum. Today you are more than a sales rep.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Jeffrey Gitomer

FEBRUARY 17, 2011

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Train your people what to do in the top 25 real-world situations that occur when a customer calls or visits. Train them to ask questions that can close a sale. Your fist job is to help the customer – not yourself. Sales Videos.

Hiring 224

Hiring Social Media Loyalty Policies 224

Sales and Marketing Management

APRIL 26, 2019

I was surprised to hear him talk about the fact that his company was now embracing specialist sales roles. The CMO said this “breakthrough” strategy was the foundation of the company’s sales and marketing plans. The days of the sales generalist are over. Just consider the following: Customers are actively avoiding salespeople.

Top of Funnel 229

Top of Funnel Ideal Customer Profile Customer Lead Rank 229

Zoominfo

MAY 13, 2019

Although B2B data certainly isn’t the most exciting sales topic– it happens to be one of the most important. Without it, your sales team wouldn’t be able to identify, target, and connect with their target prospects and companies. And, is there really any difference between the companies offering sales intelligence solutions?

Data 199

Data Vendor B2B Policies 199

Increase Sales

MAY 24, 2012

Receiving quality work (customer service) along with a smile for my patronage. Every week millions of customers think “I don’t care about” as they interact with vendors. The “I don’t care about” thought is one many in customer service fail to recognize.

Customer Service 167

Customer Service Vendor Small Business Small Business 167

Jeffrey Gitomer

SEPTEMBER 20, 2011

So it works for you, your people, your customers, your vendors, and your company-in that order. Filed Under: Attitude , Leadership , My Books , Overcoming Objections , Sales , Social Media Tagged With: attitude training , book on attitude , establishing trust , gitomer , how to sell , leadership , success principles. Categories.

Hiring 294

Hiring Training Social Media Loyalty 294

Jeffrey Gitomer

JANUARY 10, 2012

The biggest cause of sales rejection in the mind of the salesperson is, “My price was too high.” big reasons why you lost the sale: 1. The customer believed you were not the right choice. The customer believed you were not the right choice. The customer had a previous experience they weren’t happy with.

Hiring 219

Hiring Prospecting Social Media Loyalty 219

Sales and Marketing Management

AUGUST 31, 2017

So whatever the size of your business – whether you are a scaling startup or a Fortune 1000 business – it’s critical to be clear about this vision and to articulate it clearly throughout your business and your sales channel. Understanding that there is a link between vision and sales is an important step. The opposite is true.

Top of Funnel 246

Top of Funnel Oracle Scale Small Business 246

SBI Growth

AUGUST 11, 2013

The sales QBR (Quarterly Business Review) is a convention that needs to be revamped or reconsidered. Oftentimes the QBR becomes a soapbox for vendors to tout what they have done. Thanks Mr. or Mrs. Customer for making the time to review ‘our’ activities over the last quarter. How to Fix the QBR – Benefit You and Your Customers.

Exercises 257

Exercises Face-to-face Vendor Churn 257

Score More Sales

JUNE 25, 2014

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth. In sales and business building – execution is where it is at.

Marketing 217

Marketing Airlines Ideal Customer Profile Construction 217

Zoominfo

JULY 2, 2020

Closing more sales. Slow time to action: Sales teams spend a lot of time looking for contact information, which cuts into the time they have to actually make a touchpoint with a potential customer. Automation works, but only as fast the sales rep can identify the correct person to reach out to, and how to contact them.

Marketing 246

Marketing Webinar Metrics Reachforce Top of Funnel 246

Zoominfo

FEBRUARY 12, 2021

Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals. Have conversations, share important information, and treat people like actual people, not sales targets.

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

Sales and Marketing Management

SEPTEMBER 3, 2017

One of the biggest and most important gaps in raw conversion numbers is that they don’t distinguish between conversions that are true sales leads and those that are not. Knowing which conversions are serious about becoming new customers and which are not is extremely important.

Google Analytics 201

Google Analytics Channels Leads Marketing Qualified Lead 201

SBI Growth

MAY 31, 2013

Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. During the call, Rick touts that his firm prides itself on exceptional customer service. Last year our customer, Solid Grounds, ( Hero ) places an special order based on holiday internet sales. Continued below.

Infusion 335

Infusion Decision Maker ACT Follow-up 335

The Sales Hunter

DECEMBER 22, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. It’s great to make the salesperson believe I have multiple vendors I’m considering.

Negotiation 195

Negotiation Buyer Ideal Customer Profile Hiring 195

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018. Go beyond sales enablement to create a sophisticated selling experience that buyers value.

Vendor 106

Vendor InsideView Hotels Hiring 106

Jeffrey Gitomer

JANUARY 24, 2013

Your reputation creates or destroys sales. When you stand out from other vendors, you will be talked about, and earning a reputation (and a testimonial) will be simple. Being remarkable means going the extra mile and making service the forefront of your business, not an add on. Tweet Your reputation precedes you.

Referrals 299

Referrals Face-to-face Facebook Vendor 299

SBI Growth

AUGUST 11, 2013

The sales QBR (Quarterly Business Review) is a convention that needs to be revamped or reconsidered. Oftentimes the QBR becomes a soapbox for vendors to tout what they have done. Thanks Mr. or Mrs. Customer for making the time to review ‘our’ activities over the last quarter. How to Fix the QBR – Benefit You and Your Customers.

Exercises 221

Exercises Face-to-face Vendor Churn 221

Pointclear

FEBRUARY 27, 2014

Marketers thought that the new CRM software would solve their customer service and customer retention problems. Even the marketing automation software vendors themselves recognize the importance of strategy, for their own success, as well as that of their clients. Expectations dashed.

Marketing 266

Marketing Strategy Eloqua Marketo 266

Increase Sales

OCTOBER 30, 2013

Can we have a forthright conversation that the business world has changed and specifically the most pressing sales training dilemma? Enter social media that provides opportunities for complete strangers to build relationships with potential vendors to strategic partners. Selling – earning the sale. Share on Facebook.

Training 156

Training Insurance Insurance Cold Calling 156

Score More Sales

OCTOBER 18, 2013

If you could wave a magic wand and make improvements for keeping track of your business contacts, their social activity, and your current and past sales opportunities, what would you change or fix? These include prospects, customers, former customers, vendors, partners, and referrers?

CRM 193

CRM Ideal Customer Profile Top of Funnel Lead Rank 193

The Sales Hunter

NOVEMBER 26, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. Yes, you can do sales prospecting during the holidays. ” Sales Motivation Blog.

Motivation 217

Motivation Prospecting Hiring Ideal Customer Profile 217

The Sales Hunter

FEBRUARY 13, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. Sales Amateur or Sales Professional? Phase 1: Talk Too Much (Sales Amateur). Mark’s Insights on PRICING.

Hiring 164

Hiring Ideal Customer Profile Negotiation Facebook 164

No More Cold Calling

NOVEMBER 14, 2019

Prospects give up, and customers start looking for a more attentive vendor with a simpler buying process. I found the answer in this post by Mareo McCracken: “ How to Create Immediate Customer Loyalty.” Why do companies make it so difficult to buy?

Loyalty 249

Loyalty Customer Cold Calling Fashion 249

Understanding the Sales Force

JUNE 6, 2024

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. And most of the companies that reach out to me about their sales challenges complain that their win rates when attempting to win business away from incumbent vendors is quite low.

Banking 145

Banking Proposal Vendor Customer Service 145

Zoominfo

DECEMBER 3, 2018

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? 15% of email users change their email address one or more times a year.

B2B 223

B2B Data Churn Marketing 223

Sales and Marketing Management

SEPTEMBER 24, 2017

Digital selling yields the best results when companies offer consistent experiences across all channels, including brand image, media releases, client presentations, customer service, and product engagement. EY found that the increase in products and services available to B2B buyers in recent years has made them more discerning.

Strategy 166

Strategy B2C Top of Funnel Sales Qualified Lead 166

Zoominfo

NOVEMBER 5, 2018

Data is a big investment for any company— but, if you research vendors and invest intelligently, it can have a dramatic impact on your company’s financial success and growth. Make sure your vendor understands your business and your goals. Make a list of your requirements and communicate these to each vendor.

B2B 154

B2B Data Vendor Discount 154

Hubspot Sales

MARCH 21, 2018

Best Sales Questions. How does your company evaluate the potential of new products or services?". "How How does your company evaluate the potential of new products or services?". Why did you choose that vendor?". Where would you put the emphasis regarding price, quality, and service?". Long-term goals?".

Customer 87

Customer Scale Vendor Churn 87

Bernadette McClelland

MARCH 11, 2018

Not dissimilar to Maslow’s Heirarchy of Needs, we can take our customer from the most basic of emotional needs of simply being satisfied through UX and CX, to the height of advocacy and loyalty. As sales expert, Jeffrey Gitomer so eloquently asks, ‘would you prefer your partner to be satisfied or loyal?’

Lead Rank 294

Lead Rank Loyalty Lead Scoring Face-to-face 294

Selling Essentials RapidLearning Center

MARCH 19, 2025

Unless you’re fortunate enough to be selling something radically unique, you’ve probably got competitors providing similar products or services. A study by the Sales Executive Council provides answers. You probably know your differentiators theyre part of every standard sales presentation. But be sure yours matter.

Buyer 52

Buyer How To Vendor Video 52

Hubspot Sales

MARCH 15, 2018

Traditional sales representatives sell a product or service to clients and then hand those accounts off to customer service teams or account executives. It’s a sales role, yes -- but it goes beyond the traditional rep duties of only selling a product or service. Maintain customer satisfaction.

Account 142

Account Hiring Marketing Qualified Lead Scale 142

DiscoverOrg Sales

NOVEMBER 17, 2016

Holger Schulze is an experienced B2B tech marketer and advisor for SaaS, marketing / sales automation and cybersecurity vendors. Recently, DiscoverOrg sat down with Schulze to uncover the momentum sales technology has gained over the past 12 months. We want to see how sales technology is evolving and what the trends are.

Scale 120

Scale B2B Trends Lead Rank 120

SalesFuel

APRIL 8, 2024

They have access to information and do their own research on vendors before even reaching out. SalesFuel’s Voice of the B2B Buyer found that nearly 40% of buyers conducted online research on a B2B vendor/supplier. Non-monetary benefits, such as excellent customer service, should be discussion points.

Negotiation 115

Negotiation Buyer B2B Hiring 115