Remove Customer Service Remove Sales Remove Travel
article thumbnail

The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

article thumbnail

Change Your Sales Teams Bad Habits Before 2013

SBI Growth

42% is the average amount of time a sales person spends engaging with a customer. We all know improving selling time should increase sales. And what is the value I should receive by actually improving a sales person’s selling time in front of a customer? Customer Issue Resolution. Administration (i.e.

Hiring 310
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Travel Tips from a Road Warrior

The Sales Hunter

People ask me how I put up with traveling so much. (I My response is travel has never been easier, despite all of the hassles of full planes, security lines, bad weather […]. I recently went over the 3 million mile mark, and even during a slow year I will still log 100,000 actual air miles.)

Travel 144
article thumbnail

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

article thumbnail

In the Race to Win More Customers, Sales Needs Digital Transformation

Discover the results and why investments in digital transformation and automation are pushing sales teams ahead. Salesforce users were surveyed about the forces shaping today's workplace.

article thumbnail

The Disconnect in Healthcare Customer Service

Increase Sales

” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. Credit www.sxc.hu.

article thumbnail

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. Sales Managers should be spending 75% of their time coaching their team. POST-SALES SUPPORT. Let customer service or post-sales support handle this.