Remove Customer Service Remove Sales Remove Telecommunications
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The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? Share on Facebook.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339
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Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Yes everyone is in sales, just some people get paid to for their marketing and selling efforts.

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Hanging Up Not the Best for Future Sales Referrals

Increase Sales

Believe it or not I was hung up by a salesperson who made it a very clear he was seeking sales referrals after he had sold me on his solution. What prompted this action does require sharing of the events leading up to this not the best sales referral strategy. I called the customer service number given to me by the salesman. .”

Referrals 146
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65+ Statistics About Artificial Intelligence

Zoominfo

72% of businesses in the technology, media, and telecommunications industry expect AI to have a significant impact on product offerings in the next five years ( source ). 80% of sales and marketing leaders say they already use chatbot software in their customer experience or plan to do so by 2020 ( source ). AI in Sales.

B2B 247
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The First Step to Being a Great Leader

Increase Sales

Years ago during some customer service, team building training for a telecommunications firm one of the participants said flat out in a very challenging and derisive voice “I am not a leader. P.S. Leadership development should be part of any training from sales to customer service to even strategic planning.

Epiphany 130
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List Segmentation: The Key to Email Marketing

Zoominfo

Here are some common ways email marketers choose to segment their email lists: Industry or job function: If your company offers a variety of products or services, it’s likely that the people on your email list work in different industries or departments. The goal is to identify important trends and differentiators among your buyers.

Segment 219