Tom Hopkins

JANUARY 20, 2016

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Related posts: Handle Sales Challenges Promptly. I think it should be incorporated into every client contact. Who are you helping?

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Customer Service Customer Selling Skills Relationals 40

The Sales Hunter

OCTOBER 27, 2014

Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation best customer sales motivation'

Motivation 244

Motivation Video Customer Consultative Selling 244

The Sales Hunter

JULY 17, 2014

What is the sales profession going to be like in the year 2050? Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling' Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation selling'

Consultative Selling 241

Consultative Selling Selling Skills Customer Service Motivation 241

The Brooks Group

MAY 24, 2017

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1.

Customer Service 49

Customer Service Benefit Customer Margin 49

The Sales Hunter

JULY 14, 2014

In my experience, sales success is found where you focus. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales motivation' How well acquainted are you with their problem and the solutions they desire?

Motivation 241

Motivation Video Consultative Selling Selling Skills 241

The Sales Hunter

AUGUST 2, 2014

This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative Selling Customer Service leadership Motivational Sales Speaker Professional Selling Skills Sales Motivation influence sales influence sales leadership sales motivation'

Influencer 241

Influencer Cold Calling Consultative Selling Video 241

The Sales Hunter

JULY 26, 2014

We all have sales calls that occasionally don’t go well. We start to get the sense early in the sales call that this person is not going to be a good customer or even going to buy at all. How do you end a call like that? Do you end it with respect […].

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Video Customer Consultative Selling Selling Skills 226

The Sales Hunter

JULY 6, 2014

Have you left a favorable impression, regardless of whether you made a sale? Blog Customer Service leadership Professional Selling Skills Sales Motivation customer motivation sales motivation video' Are you intentional about earning that person’s respect?

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Motivation Video Meeting Selling Skills 230

The Sales Hunter

APRIL 24, 2014

Yes, stupidity is a sales virtue. The reason I say stupidity is a sales virtue is it drives us to ask questions, to be open for new ideas, and to be continually learning. I’ve used it for years with tremendous success. During the last several months, I’ve spoken to a number of audiences large and […].

Consultative Selling 210

Consultative Selling Selling Skills Customer Service Sales 210

The Sales Hunter

AUGUST 24, 2013

Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Consultative Selling Customer Service Professional Selling Skills Prospecting Sales Motivation elevator speech prospecting sales motivation selling skills video video sales tip'

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Video Consultative Selling Selling Skills Motivation 221

The Sales Hunter

JUNE 22, 2013

Check out the below video to hear why this is vital to your sales process: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Sales Process Video Cold Calling Consultative Selling 245

The Sales Hunter

DECEMBER 20, 2014

Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation positive attitude sales attitude sales motivation video sales tip' ” What is your attitude like? Are you positive or negative? The more you learn to look at […].

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Video Consultative Selling Selling Skills Customer Service 195

The Sales Hunter

OCTOBER 12, 2013

Every sales call is an opportunity to learn insights from one customer — that you can then apply with other customers. I’m talking about broader business insights that equip you to better serve other customers. To see what I mean, check out this video: Copyright 2013, Mark Hunter “The Sales Hunter.”

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The Sales Hunter

JULY 31, 2014

Blog Customer Service leadership Networking Professional Selling Skills Sales Motivation falling sales lost profits sales sales motivation' Ten years ago, you couldn’t find a seat in this place at this time of day. Now it’s a question of how much longer can the restaurant hold on. What changed?

Selling Skills 272

Selling Skills Networking Customer Service Motivation 272

The Sales Hunter

APRIL 15, 2014

Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting questions sales presentations selling skills' Excuse me, […].

Customer 239

Customer Consultative Selling Selling Skills Customer Service 239

The Sales Hunter

MAY 30, 2014

Blog Consultative Selling Customer Service Professional Selling Skills Sales Training customer needs selling skills' Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].

Consultative Selling 232

Consultative Selling Selling Skills Customer Service Training 232

The Sales Hunter

OCTOBER 5, 2013

Sure, it’s easy to thank them at order time, but I challenge you to look beyond the sale. You likely will learn ways you both can benefit: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . .” ” Sales Motivation Blog. .

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Customer Video Selling Skills Customer Service 208

The Sales Hunter

AUGUST 17, 2013

Whatever it is you are good at in the sales profession, use those skills to motivate you. Check out the below video to better understand what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Video Selling Skills Motivation Customer Service 202

The Sales Hunter

JULY 18, 2013

Ignoring the customer. Trying to prove the customer is wrong. Failing to ask for the sale. We in sales are a finicky group. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. ” Sales Motivation Blog.

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Cold Calling Consultative Selling Customer Service Selling Skills 241

The Sales Hunter

AUGUST 31, 2013

Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting competition desired outcomes video sales tip'

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Competition Video Consultative Selling Selling Skills 226

The Sales Hunter

MAY 27, 2014

Many times the sale is won or lost based on the ability of you, the salesperson, to develop an effective relationship. Having an effective relationship with the customer can go a long ways to closing the sale and, more importantly, to closing sale after sale through an […].

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Customer B2C Selling Skills Customer Service 255

The Sales Hunter

SEPTEMBER 28, 2013

If you haven’t looked at your sales process in awhile, it could be in need of some refinement. A lot of salespeople put a sales process in place — and then just let it coast. The truth is, your sales process may suck. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.”

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Sales Process Video Consultative Selling Selling Skills 198

The Sales Hunter

MAY 31, 2013

.” But if you really want to succeed in sales, you better focus instead on your customer’s outcomes. Check out the below video to see what I mean about outcomes rather than benefits: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Benefit Video Customer Margin 187

The Sales Hunter

MAY 11, 2013

Your selling skills can be refined to ensure you’re not causing damage you never intended. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Video Selling Skills Consultative Selling Customer Service 178

The Sales Hunter

APRIL 30, 2013

You can secure repeat sales from existing customers if you follow the 2/2/2 rule. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

The Sales Hunter

JULY 17, 2013

Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. Copyright 2013, Mark Hunter “The Sales Hunter.”

Cold Calling 244

Cold Calling Customer Service Consultative Selling Negotiation 244

The Sales Hunter

SEPTEMBER 21, 2013

The “Out of Office” auto reply feature can be a great tool to capitalize on sales opportunities. Think about it… your customer or prospect emails you. Check out the below video to see how this works: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Video Selling Skills Customer Service Motivation 218

The Sales Hunter

JUNE 13, 2014

Blog Customer Service Professional Selling Skills Prospecting prospect sales motivation sales prospecting' I know — seems crazy that I can find quality time to actually write, but I give it my best shot! My office is quiet except for the occasional car driving by and the sound of my keyboard.

Prospecting 219

Prospecting Selling Skills Customer Service Motivation 219

The Sales Hunter

MAY 23, 2014

This time it’s about how we can screw up a sales call by talking about too many things at one time. Not only do we wind up confusing the customer, but many times we also wind up confusing ourselves. Salespeople are quick to blame the customer as being […].

Cold Calling 211

Cold Calling Consultative Selling Selling Skills Customer Service 211

The Sales Hunter

JULY 29, 2014

Blog Consultative Selling Customer Service Networking Professional Selling Skills communication customer email social media' Challenge is you don’t want the network of people you try to stay in contact with to grow even more distant. Here are 5 […].

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Networking Social Media Consultative Selling Selling Skills 241

The Sales Hunter

SEPTEMBER 18, 2014

Blog Consultative Selling Customer Service leadership pricing Professional Selling Skills competitor discount discounting price' When confronted with a competitor’s price that is ridiculously low, the last thing you should do is think about lowering your price. A price that is dirt cheap is many […].

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Discount Consultative Selling Selling Skills Customer Service 233

The Sales Hunter

APRIL 13, 2013

How to discount correctly: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Closing a Sale Customer Service pricing Professional Selling Skills discount discounting price' If that sounds crazy, check out the below video to see exactly what I mean.

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Discount Video Strategy Selling Skills 174

The Sales Hunter

DECEMBER 5, 2014

This brings us to the #4 Tip: Know what the customer needs When we know the needs of […]. Blog Customer Service Professional Selling Skills customer needs customer outcomes outcomes'

Customer 221

Customer Decision Maker Negotiation Selling Skills 221

The Sales Hunter

FEBRUARY 6, 2014

When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Have you ever asked yourself what you think your customer is thinking after you leave? Copyright 2014, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Customer 266

Customer Customer Service Motivation Selling Skills 266

The Sales Hunter

AUGUST 27, 2013

Problem is that questions of that type do little to help the sales process. In fact, I’ll contend many times that they wind up harming the sales process. Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation.

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

The Sales Hunter

APRIL 11, 2015

But when you thoroughly understand what your customer really wants, you are in a much better […]. Blog Closing a Sale Professional Selling Skills Prospecting benefits customer service features prospecting sales success video sales tip'

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Video Selling Skills Customer Service Benefit 100

The Sales Hunter

SEPTEMBER 20, 2013

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”

Sales Management 202

Sales Management Cold Calling Closing Consultative Selling 202