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Having good customerservice is the hallmark of any successful business. But how can you deliver good customerservice? The answer is that you need to ensure you have the relevant customerserviceskills to provide an excellent experience to your customers every time.
To Become A Master Salesperson, Master NON SellingSkills. Tweet Share Everyone talks about “how to sell” Not me. In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.” What is selling about? Online Training.
The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people.
What is the sales profession going to be like in the year 2050? Blog Consultative SellingCustomerService Professional SellingSkillsSales Motivation sales motivation selling' Blog Consultative SellingCustomerService Professional SellingSkillsSales Motivation sales motivation selling'
Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Blog Consultative SellingCustomerService Professional SellingSkillsSales Motivation best customersales motivation'
In my experience, sales success is found where you focus. Blog Consultative SellingCustomerService Professional SellingSkillsSales Motivation sales motivation' How well acquainted are you with their problem and the solutions they desire?
This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative SellingCustomerService leadership Motivational Sales Speaker Professional SellingSkillsSales Motivation influence sales influence sales leadership sales motivation'
You can secure repeat sales from existing customers if you follow the 2/2/2 rule. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
Have you listened to your sales presentation lately? I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Does it sound like a lecture?
Ignoring the customer. Trying to prove the customer is wrong. Failing to ask for the sale. We in sales are a finicky group. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. ” Sales Motivation Blog.
Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Consultative SellingCustomerService Professional SellingSkills Prospecting Sales Motivation elevator speech prospecting sales motivation sellingskills video video sales tip'
Make more sales. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customerservice , customerservice training , gitomer , jefrrey gitomer , sales blog , sellingskills.
Have you left a favorable impression, regardless of whether you made a sale? Blog CustomerService leadership Professional SellingSkillsSales Motivation customer motivation sales motivation video' Are you intentional about earning that person’s respect?
We all have sales calls that occasionally don’t go well. We start to get the sense early in the sales call that this person is not going to be a good customer or even going to buy at all. How do you end a call like that? Do you end it with respect […].
Many times the sale is won or lost based on the ability of you, the salesperson, to develop an effective relationship. Having an effective relationship with the customer can go a long ways to closing the sale and, more importantly, to closing sale after sale through an […].
Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative SellingCustomerService Professional SellingSkills Prospecting questions sales presentations sellingskills' Excuse me, […].
Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . Blog Closing a Sale Consultative SellingCustomerService Professional SellingSkills Prospecting competition desired outcomes video sales tip'
Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. Copyright 2013, Mark Hunter “The Sales Hunter.”
Blog Consultative SellingCustomerService Professional SellingSkillsSales Training customer needs sellingskills' Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].
Yes, stupidity is a sales virtue. The reason I say stupidity is a sales virtue is it drives us to ask questions, to be open for new ideas, and to be continually learning. I’ve used it for years with tremendous success. During the last several months, I’ve spoken to a number of audiences large and […].
Here’s a video I did as part of a Sales Mastery Summit. You’ll see how passionate I am about being willing to walk away: One Thing Sales Reps Could Take Action on Today to be More Successful! Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
Sure, it’s easy to thank them at order time, but I challenge you to look beyond the sale. You likely will learn ways you both can benefit: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. . .” ” Sales Motivation Blog. .
Whatever it is you are good at in the sales profession, use those skills to motivate you. Check out the below video to better understand what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .
When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Have you ever asked yourself what you think your customer is thinking after you leave? Copyright 2014, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
Sure, we’ll be able to remember the big stuff, but many times the ability to close a sale rests on our ability to take a small key piece of information and leverage it. This means either at the end of each sales call or at the end of each day. Copyright 2013, Mark Hunter “The Sales Hunter.”
Every sales call is an opportunity to learn insights from one customer — that you can then apply with other customers. I’m talking about broader business insights that equip you to better serve other customers. To see what I mean, check out this video: Copyright 2013, Mark Hunter “The Sales Hunter.”
Problem is that questions of that type do little to help the sales process. In fact, I’ll contend many times that they wind up harming the sales process. Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation.
The “Out of Office” auto reply feature can be a great tool to capitalize on sales opportunities. Think about it… your customer or prospect emails you. Check out the below video to see how this works: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .
In today’s competitive business landscape, understanding the role of monetisation models in the workplace is crucial for maximising sales performance. Sales training programmes often emphasise the significance of implementing effective monetisation strategies to drive revenue growth and boost profitability. What is Monetisation?
If you haven’t looked at your sales process in awhile, it could be in need of some refinement. A lot of salespeople put a sales process in place — and then just let it coast. The truth is, your sales process may suck. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.”
Blog Consultative SellingCustomerService Networking Professional SellingSkills communication customer email social media' Challenge is you don’t want the network of people you try to stay in contact with to grow even more distant. Here are 5 […].
.” But if you really want to succeed in sales, you better focus instead on your customer’s outcomes. Check out the below video to see what I mean about outcomes rather than benefits: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .
Steer clear of customers who are concerned about specific little issues that don’t play a key role in the overall sale. Stupid customers can get off track and wind up wasting a lot of time dealing with trivial items. The more time they spend with them, the less time they’ll have to spend with good customers.
Blog Consultative SellingCustomerService Professional SellingSkillsSales Motivation positive attitude sales attitude sales motivation video sales tip' ” What is your attitude like? Are you positive or negative? The more you learn to look at […].
Relationship selling, also commonly known as consultative sales or trust-based selling, is a sales technique that uses relationship building to close deals. The best sales techniques are based on building a connection with the customer, creating an atmosphere of trust and understanding, and delivering value.
While some salespeople do cut back during the summer, it also can be the customers who start canceling appointments. Here are a four ways to prevent sales call cancellations in the summer: 1. Always have a back-up plan for Friday sales calls. Copyright 2013, Mark Hunter “The Sales Hunter.”
Is your sales process slow or fast? Selling fast works great because it gets you to a state of actually doing business with the client rather than merely talking about it. Your POE should be something the customer will value and be one that allows for you to get more time with the customer and learn more about them.
Blog CustomerService Professional SellingSkills Prospecting prospect sales motivation sales prospecting' I know — seems crazy that I can find quality time to actually write, but I give it my best shot! My office is quiet except for the occasional car driving by and the sound of my keyboard.
And by “positive results,” I mean significant increase in prospecting success and more closed sales. And that’s what sales is all about. Help your customers achieve what seems unreachable. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
To offset their inability to do what they’re supposed to be able to do, they feel the way to close the sale is by offering a discount. My view when it comes to salespeople using a discount to close a sale is they are not a salesperson at all. Rather, I think they’re a customerservice person at best.
Blog Consultative SellingCustomerService leadership pricing Professional SellingSkills competitor discount discounting price' When confronted with a competitor’s price that is ridiculously low, the last thing you should do is think about lowering your price. A price that is dirt cheap is many […].
If you want to close more sales, you better first do something about these 8 reasons your customers don’t care: 1. If you do try to fake that you care, your customer will throw you out even faster. Successful salespeople care about their customers. Customers will pay for trust and confidence.
Your sellingskills can be refined to ensure you’re not causing damage you never intended. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .
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