Remove Customer Service Remove Sales Talent Remove Training
article thumbnail

How to Close Sales Talent Gaps and Optimize Performance

Miller Heiman Group

Are you confident that your sales team can meet whatever new challenges arise in an increasingly unpredictable sales landscape? Align Sales and Service. Sales sells the first deal; customer service helps sell every deal thereafter. What Sets Your Sellers Apart?

article thumbnail

The Pipeline ? Customer Hot Potato ? Sales eXchange ? 117

The Pipeline

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. EDGE Sales Process. Hiring Sales Talent. Sales Force Alignment. Sales Leadership. Sales Management.

Pipeline 227
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 Reasons Why New Sales Managers Fail

Steven Rosen

The successful sales manager sells the ideas and techniques that made him or her successful as a salesperson. Lack of Training – Few universities offer specialized training in sales management and sales managers are often given very little in terms of guidance and support when transitioning to their new roles.

article thumbnail

The Insider’s Guide to a Sales Talent Audit

Janek Performance Group

As basketball is an apt metaphor for sales, it’s a great time to discuss a sales talent audit. After all, when the sales environment shifts, teams need to reshuffle and improve to keep up. Yesterday’s sales team might not stack up against tomorrow’s challenges. A sales talent audit is no different.

article thumbnail

The "No Time to Prospect" Myth - Why People Don't Succeed in Selling

Anthony Cole Training

Increase Sales (22). key to sales success (4). keys to sales success (30). Leadership Training (2). managing sales (4). managing sales teams (18). motivating sales people (15). Sales Force (5). sales goals (29). sales improvement (22). Sales Jobs (5). sales management (49).

Hiring 135
article thumbnail

9 Can’t-Miss Customer Service Conferences in 2019

Lessonly

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

article thumbnail

Three Sales Management Practices that Chief Revenue Officers Can Use to Prepare Themselves for a Recession

Miller Heiman Group

Last year, the average sales organization saw revenue attainment of 101%, according to CSO Insights, the research division of Miller Heiman Group. While that seems like good news, it’s a lagging indicator—and looking backward, rather than forward, won’t help sales leadership see their future.

Revenue 82