Customer Service and Sales Management

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

FEBRUARY 25, 2013

.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. Sales managers, what behavior are you rewarding?

Customer Service

Customer Service Customer Discount Maximizer

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

JUNE 26, 2014

Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. United is not the only company guilty of deplorable customer service. Customer service has a very important selling role.

Airlines

Airlines Customer Service Customer Cancellation

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

JANUARY 5, 2014

Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. Sales Managers should be spending 75% of their time coaching their team. POST-SALES SUPPORT. Use the Sales Manager Time Tracker.

Sales Management

Sales Management Face-to-face Decision Maker Travel

Webinars

The Intersection of AI and Sales: Personalization Without Compromise

Beyond the Buzz: How to Turn Marketing Trends into Revenue-Driving Strategies

MORE WEBINARS

How Sales Managers Undermine Price

The Sales Hunter

SEPTEMBER 24, 2013

Sales managers without even trying are very good at taking profit right out of their company. They do this because of how they handle things with their salespeople who in turn offer customers discounts. When a sales manager places pressure, they need to do it with guidance as to how the salesperson should handle things.

Sales Management

Sales Management Discount Consultative Selling Face-to-face

7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

Top of Funnel

Using Sales Managers and Executives to Close More 4th Quarter Sales

The Sales Hunter

SEPTEMBER 20, 2013

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”

Sales Management

Sales Management Cold Calling Closing Consultative Selling

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

Customer Service

Customer Service Customer How To Lead Rank

AI in Sales Management…is just getting started

Sales 2.0

FEBRUARY 1, 2023

This is the first in a series of interviews with sales management subject matter experts, examining the current and future states of AI in sales. This first interview is with Oliver Churchill , the founder and CEO of Acuity Sales Decision Science. I was curious to hear what he thinks.

Sales Management

Sales Management Top of Funnel Data Intent Signal

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Customer Loyalty. Sales Videos.

Remedy

Remedy Hiring Training Social Media

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I know it drives me insane as a sales professional. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Categories.

Hiring

Hiring Customer Social Media Loyalty

Coaching A Talented/Unmotivated Rep?

Steven Rosen

MARCH 25, 2014

Janet is an experienced and successful district sales manager who could work in any industry and for any company. Each month Janet is put to the test with different sales reps she must coach to success. The day is well planned and Ray has a good rapport with his customers. Sales Management Sales Management Coaching'

Coaching

Coaching Salary Energy Motivation

Top 5 Sales Rep Behaviors to Change in 2013 – with HR’s Help

SBI Growth

SEPTEMBER 23, 2012

Sales can then do what they should be doing, which is selling, not prospecting. Let Marketing help expand within existing accounts by nurturing contacts for the Rep (via inbound marketing and lead management.). Sales Reps need to train their customers to use Customer Service.

Education

Education Penetration Customer Service Sales Qualified Lead

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

AUGUST 10, 2011

Customer Loyalty. Sales Management. Sales Videos. Nick Garcia says: August 11, 2011 at 3:22 pm. Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Leadership.

Hiring

Hiring Training Social Media Loyalty

Top 10 Reasons Why New Sales Managers Fail

Steven Rosen

AUGUST 10, 2015

Of course my focus is on sales, sales leadership, executives and business. Your firm is growing and needs a competent, energetic sales manager to increase revenue and direct sales operations on the frontline. Here are my Top 10 Reasons Why New Sales Managers Fail.

Sales Management

Sales Management Hiring Sports Promotion

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

FEBRUARY 14, 2012

Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Referrals

The Most Critical Mistake a Sales VP Can Make

SBI Growth

SEPTEMBER 19, 2012

Over 42% of all Sales Managers don’t make their yearly number. A VP of Sales first thought is to terminate those Sales Managers. Who needs a Sales Manager if they can’t make their number?”. You need to ask yourself: How are you measuring your sales managers? Are you thinking the same?

Hiring

Hiring Lead Scoring Lead Rank Quota

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

NOVEMBER 15, 2011

Customer Loyalty. Sales Management. Sales Videos. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. MARCH 22/23.

Study

Study Hiring Social Media Loyalty

Shut Up! You Talk Too Much

The Sales Hunter

JULY 25, 2013

She said her boss asked her to get feedback from customers. A stupid salesperson working for a stupid sales manager. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Well, that sums it up. I guess it all fits.

Cold Calling

Cold Calling Selling Skills Customer Service Consultative Selling

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

The Sales Hunter

APRIL 11, 2013

Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service leadership Professional Selling Skills sales leadership sales manager'

Meeting

Meeting Customer Cold Calling Consultative Selling

You Are Not Just Another Number

No More Cold Calling

APRIL 1, 2014

Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Share a customer service experience that was either so great or so terrible that you told other people about it. Associations Enterprise Sales Management Salespeople Small Business'

Cold Calling

Cold Calling Small Business Small Business Enterprise

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

NOVEMBER 17, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Customer Loyalty. Sales Management.

Hiring

Hiring Social Media Loyalty Cancellation

Triple The Power of Your Presentation By Asking Yourself These 8.

Jeffrey Gitomer

APRIL 19, 2011

Customer Loyalty. Sales Management. Sales Videos. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Referrals

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 29, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , customer loyalty training , customer service , establishing trust , how to sell , Jeffrey gitomer , jefrrey gitomer , selling skills. Customer Loyalty. Sales Management.

iContact

iContact Hiring Social Media Loyalty

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Jeffrey Gitomer

OCTOBER 19, 2011

Customer Loyalty. Sales Management. Sales Videos. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. MARCH 22/23.

Networking

Networking Hiring Prospecting Social Media

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JULY 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals Tagged With: attitude training , book on attitude , building trust , customer service training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer. Get Sales Blog Updates. Customer Loyalty. Sales Management.

Referrals

Referrals Hiring Social Media Loyalty

Manage Smarter 265 — Developing Your Mindset for Business Success with John Marvin

SalesFuel

NOVEMBER 3, 2024

In this podcast for sales managers and executive leadership, Audrey Strong, C. By transitioning from a franchise to a brand license company and focusing on younger optometrists, TSO has managed to stay relevant in a competitive industry. AI in Healthcare Artificial intelligence is revolutionizing healthcare, including optometry.

Pharmaceuticals

Pharmaceuticals Hiring Licensing Twitter

[Message to Management]: 74 Percent of Salespeople Are Failing

No More Cold Calling

DECEMBER 16, 2014

Talk to them about the problems you solve for clients and the critical sales conversations they must have. Introduce them to the resources in your company who are integral to their success—consultants, customer service reps, account managers, and executives. This is not micro-management.

Hiring

Hiring Guidelines Engineering Face-to-face

The pizza philosophy. What toppings do you offer? | Sales Training.

Jeffrey Gitomer

AUGUST 3, 2011

Customer Loyalty. Sales Management. Sales Videos. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. MARCH 22/23.

Hiring

Hiring Training Social Media Loyalty

Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

AUGUST 24, 2017

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. But it’s their managers who are left holding the bag when reps don’t meet or exceed quota. But it’s their managers who are left holding the bag when reps don’t meet or exceed quota.

Hiring

Hiring Account SalesForce Quota

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Jeffrey Gitomer

MAY 9, 2011

Customer Loyalty. Sales Management. Sales Videos. Look for my next blog post. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23.

Hiring

Hiring Social Media Cancellation Loyalty

Sales Leadership: 9 Things the CEO MUST Know When Making a Sales Call with a Salesperson

The Sales Hunter

JULY 12, 2013

The sales manager is anxious to hear how the sales call went. When you follow-up, it shows that you take your involvement seriously and you value the role the sales team plays in the success of the company. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Sales Leadership

Sales Leadership Cold Calling Consultative Selling Motivation

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

JULY 29, 2011

Customer Loyalty. Sales Management. Sales Videos. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Overcoming Objections. Presenting. Social Media. Uncategorized. Jeffrey Recommends. Reviving Work Ethic is a book that is direly needed by both employers and employees alike. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Cancellation

An S.O.S. From Sales Ops to Company Leadership

SBI Growth

NOVEMBER 17, 2013

There are multiple reasons why Sales Ops needs your attention now. Sales, marketing, IT, strategy, operations and customer service. Sales Ops hears it all and is involved in all in some way. Access : Although Sales Ops is within sales, they know all the people and the data.

Company

Company Hiring Buyer Persona Maximizer

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Jeffrey Gitomer

MAY 22, 2011

Customer Loyalty. Sales Management. Sales Videos. Not just in front of your own people – make sure it’s on your company’s blog, in your weekly e-magazine, and posted on your website. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Select Category. Generating Referrals. Jeffrey Webinar.

Hiring

Hiring Social Media Loyalty Incentives

Keys to Improved Sales Performance - Part 4 of 4

Understanding the Sales Force

SEPTEMBER 5, 2014

The Sales Leadership Articles. Sales Leadership and sales management are the keys to successful sales performance. Without good sales leadership, management, coaching, motivation and accountability, we have salespeople left to their own devices. Does Efficiency or DNA Help to Increase Sales?

Airlines

Airlines Sales Leadership Channels Customer Service

Why Welcome Emails Serve as an Awesome Customer Service Strategy

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

Customer Service

Customer Service Webinar Metrics Strategy Customer

How Are You Using The Power of First Impression? | Sales Training.

Jeffrey Gitomer

AUGUST 17, 2011

Filed Under: Attitude , Generating Referrals , Networking , Presenting , Sales , Success Tagged With: attitude training , corporate sales training , customer loyalty training , customer service , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales blog , sales leadership , sales training , selling skills.

Hiring

Hiring Training Social Media Loyalty

Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

Hubspot Sales

JUNE 16, 2022

The role of a sales team is to sell. The sales manager is responsible for creating, advancing, and managing the people, processes, and systems for their team to be successful. While this job routinely requires setting goals for the team, sales managers must set goals for themselves as well.

Sales Goal

Sales Goal Examples Sales Management Hiring

What Would You Do? Sales Force Attempts to Maintain Status Quo

Understanding the Sales Force

JANUARY 6, 2014

Understanding the Sales Force by Dave Kurlan Warning - this story is disturbing and contains actual quotes from its participants. The president of a small company, suffering from years of declining sales, asked us to evaluate his small sales force (3 salespeople and sales manager). Not a chance.

Hiring

Hiring Call-back Groups Sales Management

12 Sales Manager Responsibilities You Shouldn’t Overlook

LeadFuze

MAY 17, 2021

What is a Sales Manager. A sales manager is a person that’s responsible for building, leading, and managing a sales team within an organization. . A sales manager will work closely with managers of other departments, as well as communicate with prospects and customers on a regular or semi-regular basis.

Paid Content

Paid Content Sales Management Hiring Lead Rank

Top sales blogs all sales managers need to follow

PandaDoc

SEPTEMBER 2, 2020

.” As a modern digital magazine, Sales POP! Our content is aimed at empowering sales leaders, sales management, sales professionals and entrepreneurs to achieve new heights of success. Because every sale starts with a connection. Sales Management Blog. Sales Gravy. Connect2Sell.

Top of Funnel

Top of Funnel Sales Management Hiring Lead Rank

To Become A Master Salesperson, Master NON Selling Skills.

Jeffrey Gitomer

AUGUST 23, 2011

Filed Under: Attitude , Generating Referrals , My Books , Sales , Sales Management , Success Tagged With: attitude training , book on attitude , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales , sales leadership , sales skills , success principles.

Selling Skills

Selling Skills Hiring Social Media Lead Rank

Are You a Salesperson or a Customer Service Person?

United Airlines Uses Customer Service This Way to Impact Sales

Webinars

Trending Sources

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

Webinars

How Sales Managers Undermine Price

7 Must-Have Automated Documents for Sales Success

Using Sales Managers and Executives to Close More 4th Quarter Sales

How to Get Sales and Customer Service Teams Working Together

AI in Sales Management…is just getting started

10.5 Attitude Buster Remedies | Sales Training | Leadership.

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

"What Should I Say When The Customer Calls And He's Mad As Hell.

Coaching A Talented/Unmotivated Rep?

Top 5 Sales Rep Behaviors to Change in 2013 – with HR’s Help

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Top 10 Reasons Why New Sales Managers Fail

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

The Most Critical Mistake a Sales VP Can Make

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Shut Up! You Talk Too Much

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

You Are Not Just Another Number

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Triple The Power of Your Presentation By Asking Yourself These 8.

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Manage Smarter 265 — Developing Your Mindset for Business Success with John Marvin

[Message to Management]: 74 Percent of Salespeople Are Failing

The pizza philosophy. What toppings do you offer? | Sales Training.

Why CEOs Are Failing Account Based Sales Reps

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Sales Leadership: 9 Things the CEO MUST Know When Making a Sales Call with a Salesperson

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

An S.O.S. From Sales Ops to Company Leadership

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Keys to Improved Sales Performance - Part 4 of 4

Why Welcome Emails Serve as an Awesome Customer Service Strategy

How Are You Using The Power of First Impression? | Sales Training.

Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

What Would You Do? Sales Force Attempts to Maintain Status Quo

12 Sales Manager Responsibilities You Shouldn’t Overlook

Top sales blogs all sales managers need to follow

To Become A Master Salesperson, Master NON Selling Skills.

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