Alice Heiman

JUNE 11, 2024

Episode Summary Ever felt the frustration of navigating customer service bots that just don’t get your problem? understands this pain all too well and is transforming customer interaction with a human touch. At Angie’s List, Alex saw that conversion rates improved significantly when customers had real conversations.

Scale 77

Scale Hiring Revelation Lead Rank 77

Partners in Excellence

JANUARY 12, 2022

Over 20 years ago, I was curious about the customer service mechanisms of a company. They were the benchmark of outstanding customer service. We conducted a test, my team was using this company’s tools. Every time I called in on an issue, I would have my VP of Technical Services call in with the same issue.

Ideal Customer Profile 78

Ideal Customer Profile LinkedIn Revelation Survey 78

Partners in Excellence

JANUARY 16, 2020

We have seen it in mobile devices, PCs, financial services, every segment of software, design tools, analytics, consumer products, food/food service, social platforms, and on and on and on. We revel in their success, we copy and emulate what they do. Let’s face it, Hot Products Sell!!

Lead Rank 90

Lead Rank Revelation Segment Case Study 90

Partners in Excellence

APRIL 18, 2014

Being an entrepreneur gives one a great source of freedom, great accountability (which great entrepreneurs revel in), and responsibility. They may be pre-sales specialists, support people, marketing people (with programs), customer service and others. Success or failure is really in the hands of the entrepreneur.

Territories 99

Territories Revelation Penetration Maximizer 99

Partners in Excellence

MARCH 7, 2017

What we do, how we engage, how we create value for customers today is different than it was 10, 20, 30 years ago. I have to admit that I tire easily of the guru’s, experts, peddlers of marketing/sales automation tools, and consultants continually pointing out the obvious. And in 5 years, it will change again.

Course 59

Course Revelation Engineering Social Media 59

Sales Hacker

MARCH 13, 2020

Be aware, with more people working from home, your internet service may struggle to keep up. If your internet goes down, what is the number to your ISP customer service? Zoom has a whiteboarding feature and annotation tools! It’s a good idea to create a back-up plan. That helps verbal communication. Matt Vargeson.

Face-to-face 130

Face-to-face How To Call-back Video 130