Babette Ten Haken

SEPTEMBER 24, 2018

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense?

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Sales and Marketing Management

MARCH 14, 2018

You don’t even need to land a single new customer. According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. It costs five times more to land a new customer than to keep a current one in the fold.

Retention 223

Retention Customer Loyalty Remedy 223

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

Customer Service 121

Customer Service Customer How To Lead Rank 121

Apptivo

DECEMBER 1, 2021

When we discuss customer relationship management, there are two sides to the coin. It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers.

Retention 98

Retention Churn Customer Loyalty 98

Zoominfo

APRIL 29, 2021

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. But customers can churn seemingly out of nowhere and for no good reason. Read on to learn about some glaring warning signs that your customer relationship is in jeopardy. Sure, people are unpredictable.

Retention 130

Retention Churn Customer Lead Rank 130

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Revelation Loyalty 154

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Miller Heiman Group

JUNE 4, 2019

It’s a buyers market, even in B2B sales. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Let’s start by considering how customer perception has evolved in the past few years. Customer Loyalty: The Secret to Success.

Customer Service 96

Customer Service Customer Loyalty Social Media 96

Zoominfo

APRIL 29, 2021

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. But customers can churn seemingly out of nowhere and for no good reason. Read on to learn about some glaring warning signs that your customer relationship is in jeopardy. Sure, people are unpredictable.

Retention 100

Retention Churn Customer Lead Rank 100

Apptivo

APRIL 19, 2022

Happy and delighted customers pave the way for the growth of the business. All About Customer Service. Qualities of a customer service professional. Terms often used interchangeably with customer service. Types of customer service. Top benefits of customer service.

Customer Service 52

Customer Service Customer Social Media Lead Rank 52

Understanding the Sales Force

JULY 10, 2023

It's been quite a while since I've written an article about the role that customer service plays in the retention and renewal of customers and accounts.

Customer 227

Customer Retention Customer Service Account 227

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. It’s a must-have.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Alice Heiman

APRIL 14, 2021

Attract New Customers. More often than not , sales and marketing efforts are centered around customer acquisition. But by focusing only on getting new customers , businesses may not be optimizing the customer experience for their current ones. So why not focus on customer retention? .

Retention 144

Retention Account Customer Referrals 144

Nutshell

MARCH 8, 2023

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

Customer Service 48

Customer Service CRM Customer Marketing 48

Apptivo

JUNE 21, 2023

Businesses realize that it’s essential to draw in prospective customers in order to expand their enterprise and make it viable. Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate.

Retention 52

Retention CRM Customer Loyalty 52

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. .

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Sell Integrity

OCTOBER 27, 2021

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

Customer Service 58

Customer Service Customer Loyalty Banking 58

Babette Ten Haken

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale?

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

Nimble - Sales

APRIL 28, 2020

Did you know that 48% of customers are more likely to return to a website that is equipped with live chat? As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog.

Retention 137

Retention Customer Customer Service Industry 137

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. A 5-step roadmap to get you started.

Retention 82

Retention Strategy Customer Loyalty 82

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

CloserIQ

MARCH 4, 2019

Adopting new sales technology is a big deal. Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. How Sales Technology Impacts Recruiting.

Retention 61

Retention Hiring Sales Technology Sales Talent 61

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. And third, our actions consistently fall short of customer expectations. Here’s why.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored!

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. What are yours?

Retention 72

Retention Ideal Customer Profile Customer SME 72

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. 72% of customers will share a positive experience with six or more people.

Customer Service 49

Customer Service Customer Airlines Churn 49

PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59

Churn Customer Service Loyalty Customer 59

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. 95 percent of employers say telework has a high impact on employee retention.

Customer Service 68

Customer Service Lead Rank Lead Scoring Guidelines 68

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

Mereo

AUGUST 18, 2022

BOTH BUYER RETENTION AND ACQUISITION PLAY A ROLE IN REVENUE PERFORMANCE. Buyer retention is vital to your organization’s revenue performance. Today’s buyer journey too takes place heavily — if not entirely — online, where they do not tend interact with your sales team early or often. Download the Seek to Serve eBook.

Retention 41

Retention Buyer Top of Funnel eBook 41

SugarCRM

FEBRUARY 28, 2022

We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention. With marketing under huge pressure to impact revenue and sales struggling to find new ways to approach customers, how do you ensure you’re on the right path? The Growing Role of AI.

Retention 49

Retention CRM Churn Customer 49

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Thus, you create a strong foundation for client retention. Image source: Fotolia.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

The Brooks Group

JULY 23, 2018

But your customer-centric strategy should go beyond the sales team. To truly be successful in today’s competitive landscape, your organization must have a strong alignment between the Customer Service, Marketing, and Sales departments. times greater annual increase in customer retention rates (11.4%

Customer Service 56

Customer Service Research Revenue Customer 56