Customer Service Retail Sales 
Sales and Marketing Management
AUGUST 29, 2018
When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. Allow me to explain this in more detail.
MTD Sales Training
APRIL 15, 2020
When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. Want to improve your customer service and retail selling skills?
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Score More Sales
FEBRUARY 3, 2017
It was a tale of two retail stores and the customer service they represent. Not to worry, I am used to this in retailers – so I get my items and head toward the registers to check-out. I dropped by a Staples store to pick up a few items this week.
Sales and Marketing Management
SEPTEMBER 6, 2019
From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!
Speaker: Kevin Burke
AI is reshaping marketing and sales, empowering professionals to work smarter, faster, and more effectively. 🤖 AI-Powered Tools: Learn about essential AI-driven features that assist marketing and sales professionals in automating tasks, analyzing data, and enhancing customer engagement. Be part of the conversation!
Awarathon
FEBRUARY 11, 2025
Sales training for retail is evolving rapidly, driven by technological advancements and shifting consumer expectations. Traditional training methods often fail to prepare retail sales teams for real-world scenarios, leading to inconsistent performance and missed opportunities.
Miller Heiman Group
APRIL 14, 2020
According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.
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