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Customer Service Skills: Can You Repeat That? 

Lessonly

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

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4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

Before you can regain a customer’s trust, you must understand why it was lost in the first place. Only then can you take the proper steps to remedy the issue. Some customers are direct—they voice their displeasure and tell you why they have lost trust in your company. Customer service follow up.

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What is the Importance of CRM in the Healthcare Industry

Apptivo

Now, you might be wondering what are the benefits of CRM software in the healthcare industry. Apptivo CRM Software has the best tools in the industry to tackle the different challenges you come across in healthcare. Did you know there was a time when most of the illnesses were cured effortlessly through home remedies?

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4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

Before you can regain a customer’s trust, you must understand why it was lost in the first place. Only then can you take the proper steps to remedy the issue. Some customers are direct—they voice their displeasure and tell you why they have lost trust in your company. Determine the source of the problem.

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The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

OneTrust automates privacy impact assessments and data inventory mapping, enforces risk remediation actions, and triggers recurring audits for continuous compliance monitoring across customer, employee, and vendor data transfers. Industry: Customer Service, Enterprise Software. HQ: Copenhagen, Denmark.

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Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

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SaaS Revenue Model: How to Adopt One to Boost Recurring Revenue

Hubspot Sales

Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success. Software-as-a-service also comes with the benefit of on-demand scalability.

Revenue 101