Jeffrey Gitomer
JULY 7, 2011
Why Can’t You Get More Referrals? Tweet Share The definition of “referral” will surprise you, and at the same time make you understand why you don’t get as many as you expect or ask for. The definition of “referral” is: Risk. Do you ask for referrals? Giving a referral is a risk.
Jeffrey Gitomer
JANUARY 3, 2012
Referrals – Best Way To Get Is To Give. Tweet Share You don’t ask for referrals, you earn referrals: Looking for more tips like this? Customer Loyalty. Generating Referrals. Gitomer | January 3, 2012 | Leave a Comment. Click here. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->.
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No More Cold Calling
APRIL 29, 2019
I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?
No More Cold Calling
SEPTEMBER 6, 2019
When you prospect by referral, you treat all customers like gold. I’ve never had a good customer experience at that market, but this was over the top. Business buyers want superior service, too, and they have more to offer than just repeat business. They can also help fill your pipeline with referrals to piping hot leads.
Jeffrey Gitomer
AUGUST 31, 2011
This makes the recovery complete, and paves the way for the next order, or a favorable referral. I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. More customer service types need to step up to the plate, accept responsibility and solve the problems.
No More Cold Calling
OCTOBER 4, 2018
But here’s what they’re missing on referral B2B lead generation. I’ve had it with the accusations that referrals don’t scale, that referrals are a favor, that referrals can be digital, that all you need to do is ask for referrals, and the other crap that so-called experts tout on social media.
No More Cold Calling
AUGUST 25, 2015
. “Turn 70 percent of your prospects into customers.” Sure, referral leads are top-notch, but they don’t just appear. If You Don’t Ask, You Won’t Get The misconception is that customers who score us highly will automatically send us referral leads. Because we are not top of mind for our customers.
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