The Sales Hunter

AUGUST 27, 2013

The best way to engage your prospect or customer is by asking short questions. In fact, I’ll contend many times that they wind up harming the sales process. Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation.

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

The Sales Hunter

SEPTEMBER 10, 2013

As a public service, I’ve come up with 5 things you can do to avoid dealing with stupid customers. Don’t sell on price. When you sell on price, the biggest group of people you’re going to attract is stupid people. Copyright 2013, Mark Hunter “The Sales Hunter.”

Customer 278

Customer Negotiation Selling Skills Customer Service 278

Zoominfo

DECEMBER 20, 2024

The apps help businesses customize their Salesforce environment, addressing needs across sales, marketing, customer service, and finance functions. ZoomInfo ZoomInfos go-to-market intelligence platform equips sales and marketing teams with the tools and intelligence needed to connect with prospects first and close deals faster.

SalesForce 130

SalesForce Top of Funnel Demand Generation Agencies Intent Signal 130

The Pipeline

MAY 31, 2013

One of the biggest reasons (excuses) I hear, and hear very often from sales people as to why they don’t have enough (any) prospects in their pipeline, is that they just don’t have the time to prospect. They tell me that by the time “I finish all the thing I have to do, I just don’t have the time.”

Face-to-face 303

Face-to-face Intent Pipeline B2B 303

Zoominfo

FEBRUARY 26, 2021

Sales automation tools streamline repetitive tasks so you can focus on selling. We’ll keep it simple, Sales Automation in the process of leveraging software and artificial intelligence (AI) along with other digital tools to automate time-consuming sales tasks that normally take significant time away from selling activities. Salesforce.

Sales Automation 162

Sales Automation Prospecting Top of Funnel Sales Qualified Lead 162

SBI Growth

SEPTEMBER 23, 2012

Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013. Sales can then do what they should be doing, which is selling, not prospecting. Delegation: “I will take care of that issue for you, Mrs. Customer.”. Social Selling: “I don't need that newfangled web stuff.”.

Education 303

Education Penetration Customer Service Sales Qualified Lead 303

Mr. Inside Sales

OCTOBER 11, 2021

Managers tell reps to stress the quality, the warranty, the features and benefits, but your prospects have heard all that before, haven’t they? Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. Want a better way? But there isn’t. Click Here.

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

Sales and Marketing Management

JANUARY 20, 2020

million B2B reps currently selling, as many as 1 million could be gone by 2020. It’s not just B2C companies that are selling directly from their websites, on Amazon or through affiliate relationships. Share links to your company’s latest case study with your prospects. What comes after prospects consume your content?

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

The Sales Hunter

MARCH 4, 2014

I’m not saying we can’t trust customers and that we as salespeople are so superior. What I am saying is far too often customers lie, and we are so focused on trying to please them we wind up not even noticing it. ” What is the customer really saying? Sorry, I’m not going down that road.

Customer 236

Customer Selling Skills Customer Service Up-Sell 236

Zoominfo

FEBRUARY 12, 2021

B2C selling has dominated social media for the last 10+ years. Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals. What is B2B Social Selling?

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

SBI Growth

JANUARY 5, 2014

I have worked with sales organizations where managers spend up to 65% of their time on admin. If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. Let customer service or post-sales support handle this.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

SBI Growth

MAY 31, 2013

Some reps are convinced they can’t sell a new product. Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. The prospective company operates 25 boutique coffee shops.

Infusion 335

Infusion Decision Maker ACT Follow-up 335

Score More Sales

JANUARY 27, 2014

sign up for RSS feeds for sales sites, blogs, or podcasts. hire a prospecting coach. subscribe to Selling Power or Sales & Marketing Management. learn the basic tenets of successful selling. list out your selling “areas to work on” set aside weekly prospecting time. hire a prospecting coach.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: Second, prospect and sell with integrity.

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

SBI Growth

SEPTEMBER 15, 2013

To assist you further, sign-up for SBI’s Sales & Marketing Research Review here. You will get a copy of the Buying Process Map Template when you sign-up. The organizations that have adopted early have seen 3 main benefits: They’re engaging with customers and prospects earlier in their buying process.

Tools 300

Tools Sales Tools Collateral Vendor 300

Zoominfo

JANUARY 23, 2021

Sales account management, like sales, is selling. For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. While both focus on selling, the ‘roles’ are different. Others are like farmers, nurturing customers beyond the initial sale.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

SBI Growth

NOVEMBER 29, 2012

In marketing, a Persona Ecosystem is the environment of interactions that a prospect lives within. The collective environment of thought leaders, influencers, communication channels and possible touch-points that surround a prospect makes up their ecosystem. Insight into the sources influencing the prospect.

Exercises 310

Exercises Lead Rank Lead Scoring Marketing 310

SBI Growth

DECEMBER 5, 2013

Conversely, we’ve come across teams that throw their hands up in despair. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer. IT needs to step up here.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Zoominfo

AUGUST 31, 2020

So what components make up this effort? According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Offer expansion.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Sales and Marketing Management

AUGUST 31, 2017

Outside of your business, the same strong vision inspires confidence in your prospects while providing clear insight for why your business exists, and why they should work with you. A clear vision helps the right prospects to see why they should work with you. This includes everyone involved in pre-sales, customer service and sales.

Top of Funnel 246

Top of Funnel Oracle Scale Small Business 246

Zoominfo

APRIL 10, 2018

Although social media tools have made this easier—with features like post scheduling, conversation monitoring, and hashtag tracking—some aspects of social selling can’t be pre-planned. Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )?

Social Media 188

Social Media Media Ideal Customer Profile Social Selling 188

Sales Hacker

FEBRUARY 8, 2021

There have probably been countless times you’ve sent out a proposal and the prospect is never to be heard from again. As a manager for a team that sells RFP software for sales teams and procurement teams, we’ve found out what causes buyers to give sales the silent treatment post-proposal. Why your prospect hates your proposal.

Proposal 136

Proposal Prospecting Vendor Follow-up 136

Hubspot Sales

DECEMBER 4, 2024

In this post, I’ll explore specific ways that AI is transforming businesses of all sizes, why it could be a worthwhile investment, and I’ll also share what you need to know to get your business up to speed, equipped for anything, and ready for future developments in tech. Marketing , sales, customer service, you name it.

Benefit 91

Benefit Data Social Media Customer Service 91

No More Cold Calling

OCTOBER 4, 2018

But due to some recent conversations and social media comments , and some crappy articles I’ve read about referral selling lately, I’m all fired up and ready to speak frankly. Suddenly everyone was the top expert, the go-to person for social media selling. Referral selling is personal. Most of those people are long gone.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

Janek Performance Group

DECEMBER 24, 2024

However, despite this, it would be a mistake for organizations to think they can just sign their team up for training and watch them succeed. This can range from traditional selling skills, such as tips on prospecting, engagement, negotiation, etc., to customer service and account management.

Training 118

Training Hiring How To Retention 118

Hubspot Sales

DECEMBER 23, 2022

Effective sales prospecting is a multistep process that requires systematic prospect discovery, qualification, and outreach. In this post, you’ll learn the 19 best sales prospecting tools to help you engage with your ideal prospects. What Is a Sales Prospecting Tool? The Benefits of Sales Prospecting Tools.

Tools 128

Tools Ideal Customer Profile Prospecting Intent Data 128

Zoominfo

APRIL 17, 2025

Even the most driven sales teams require the right resources to effectively target prospects, nurture relationships, and close deals. Built-In Tools to Power Sales Execution From prospecting to closing, ZoomInfo includes an integrated toolkit to enhance every stage of the sales cycle. The bad news? Seamless.AI

Sales Tools 130

Sales Tools Tools B2B Lead Rank 130

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. The story impressed me because we are often given short-shrift in our dealings with customer service people because they are ‘just doing a job’. Happy selling!

Customer 219

Customer Face-to-face How To Travel 219

No More Cold Calling

APRIL 29, 2019

Would you be surprised to learn that prospects want the same buying experience in their business lives as in their personal lives? We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. If we’re a prospect, we go dark. Do your clients want more from you?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

Hubspot Sales

JUNE 6, 2022

If you pick up the phone without gathering any background information, at best, you stand to annoy the person — and at worst, you could be hung up on mid-sentence. If you decide to leverage LinkedIn to guide or support your prospect research efforts, there are some key steps you should follow. Or have they done this many times?

Research 128

Research Prospecting Face-to-face Twitter 128

Partners in Excellence

JANUARY 22, 2025

” James gets at the root of so many of the issues we see about the terrible use of LLMs in selling, marketing, customer service. Just dump in the data, the customer didn’t have to clean it up much, we could do that. They were eager to start. The tool was pretty easy to use.

Engineering 123

Engineering Decision Maker Tools Face-to-face 123

Sales and Marketing Management

NOVEMBER 30, 2020

Each day he prospects for new customers. He builds relationships with these customers, assessing and meeting their needs. He works hard to compete against others in the industry vying for the same customers. Both experience autonomy, uncertainty, ups, downs and constant pressure to produce. Clear Your Head.

Real Estate 256

Real Estate Insurance Insurance System 256

Alice Heiman

APRIL 22, 2020

As you talk to customers during coronavirus fears , check to ensure you’re providing the best customer service possible for their evolving needs. Would they appreciate a free consultation about a pressing need that comes up? Turn your customers into walking advertisements by giving them extraordinary customer service. #3:

How To 167

How To Construction Customer Service Coaching 167

Vengreso

DECEMBER 8, 2022

Subscribe to Modern Selling on the app of your choice! Not only are modern buyers becoming more sophisticated and harder to sell to, but the modern seller is also evolving. I’ve had my fair share of “sales fumbles”, where as a potential customer, my needs were never asked or even remotely acknowledged.

Customer Service 77

Customer Service Motivation Top of Funnel Customer 77

Zoominfo

MARCH 3, 2019

As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them. If you’re selling to software companies, G2 Crowd is an excellent place to get a feel for a company’s pain points, their customer reviews, similar tools, big competitors, and so much more. Check it out!

Research 233

Research B2B Tools Company 233

No More Cold Calling

AUGUST 24, 2017

Salespeople used to say “I carried a bag” to prove that we knew selling. Find out more in this month’s guest post: Five Ways CEOs Screw Up the Sales Function. Your “hiring team” comes up with their own questions, many of which do not even test the key competencies, values, and behaviors needed for success in this sales role.

Hiring 214

Hiring Account SalesForce Quota 214

Janek Performance Group

JANUARY 10, 2025

The common sales advice is that one of the best ways to increase revenue is to utilize cross-selling and upselling. Indeed, as Marketing Metrics notes, existing customers are 60-70% likely to purchase, compared to just 5-20% for new prospects. For some verticals, cross-selling can occur after the initial sale is completed.

Insurance 62

Insurance Insurance Banking Up-Sell 62