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How to Drive Business Growth Using Net Promoter Score

Zoominfo

Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. In today’s blog post, we explore the different ways you can use Net Promoter Score to improve customer loyalty. What is Net Promoter Score? What is a good Net Promoter Score? Banking: 37.

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Pick The Right Plays: Using the Go-To-Market Framework

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According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty.

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Salesforce AppExchange Apps: Top Solutions for Business Growth

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The Salesforce AppExchange is a marketplace that makes it easy for busy IT and go-to-market professionals to find and leverage cloud computing and software solutions that work with Salesforce s industry-leading CRM tools and services.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The Best 10 CRM Software for Small Business

Hubspot Sales

As a small business owner, you toggle between marketing, sales, operations, and customer service daily — and sometimes within the same hour. To serve your customers without dropping the ball, you need a tool to help you track and manage all of your relationships. What you need is customer relationship management (CRM) software.

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The 3 Types of CRM Software (and Which Is Right for Your Business)

Hubspot Sales

According to a recent study published by Gartner, CRM is both the largest and fastest growing enterprise software category -- additionally, spending on CRM software reached $48.2 A CRM, or Customer Relationship Management software, is a digital resource businesses use to manage all of their relationships with prospects and customers.

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How to Drive Business Growth Using Net Promoter Score

Zoominfo

Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. In today’s blog post, we explore the different ways you can use Net Promoter Scores to improve customer loyalty. What is Net Promoter Score? What is a good Net Promoter Score?

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