Jeffrey Gitomer

AUGUST 31, 2011

Online Training. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. Especially letting the customer vent. Customer Loyalty. Presenting. See Jeffrey Live! Hire Jeffrey.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

APRIL 13, 2011

Online Training. Customer Loyalty. Presenting. There is no time like the present to change things up in 2012 to ensure its better than 2011! See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Ways To Adapt To Change. Gitomer | April 13, 2011 | 5 Comments. Tweet Share Here are 10.5 Get Sales Blog Updates. Categories.

Hiring 324

Hiring Social Media Loyalty Cancellation 324

Jeffrey Gitomer

JULY 29, 2011

Online Training. Do you love your customers? These are questions that directly affect your productivity, your attitude, your income, your success, and your fulfillment-not to mention your longevity at your present job. If you don’t love what you do, you’re doing no one a favor by staying in your present position.

Hiring 317

Hiring Social Media Loyalty Cancellation 317

Jeffrey Gitomer

OCTOBER 19, 2011

Online Training. Filed Under: Attitude , Customer Loyalty , General , Generating Referrals , Sales Tagged With: attitude training , corporate sales training , little black book of connections , professional sales training , sales presentations , sales training , selling skills. Customer Loyalty.

Networking 314

Networking Hiring Prospecting Social Media 314

Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

Customer Service 121

Customer Service Customer How To Lead Rank 121

Jeffrey Gitomer

APRIL 21, 2011

Online Training. Are you satisfied with your present…? If they’re satisfied with their present supplier, then you’re on an uphill climb and there’s little reason to give your presentation. Customer Loyalty. Presenting. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Good start.

Hiring 335

Hiring Social Media Loyalty Commission 335

The Sales Hunter

SEPTEMBER 13, 2019

It’s not the time to deliver a presentation. Not only am I anti-presentation in the prospecting phase, but I have a strong distaste for formal sales presentations at any time during the selling phase. The presentation is to benefit the customer not to feed your ego. Skip the presentation!

Prospecting 158

Prospecting Lead Scoring Lead Rank Conversion 158

Jeffrey Gitomer

AUGUST 24, 2011

Online Training. Filed Under: Attitude , My Books , Sales , Success Tagged With: attitude training , customer loyalty training , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales presentations , social boom. Customer Loyalty. Presenting. See Jeffrey Live! Hire Jeffrey.

Hotels 314

Hotels Hiring Social Media Loyalty 314

Jeffrey Gitomer

JUNE 14, 2011

Online Training. Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. Your best customer(s) trade or professional association. This is a great place to learn more about your customers AND get introduced to your prospects.

Networking 325

Networking Hiring Trade Show Social Media 325

Jeffrey Gitomer

AUGUST 23, 2011

Online Training. Trying to persuade someone with facts about your features and benefits pales by comparison to proof that by taking ownership that the customer will increase productivity and profits. Customer Loyalty. Presenting. There is no time like the present to change things up in 2012 to ensure its better than 2011!

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Mr. Inside Sales

OCTOBER 11, 2021

“When I got into this industry I did my own research, just like you’re doing now, and I looked for the company that not only offered the best (product or service) but also delivered the best customer service and follow-up. ON DEMAND SALES TRAINING THAT GETS RESULTS! And these are the things you look for as well, right?”.

Objections 285

Objections Face-to-face Gatekeeper Decision Maker 285

Awarathon

FEBRUARY 28, 2025

Sales training in Philippines is a crucial investment for businesses looking to build high-performing sales teams. With an increasingly competitive market, companies must ensure their sales professionals are equipped with the right skills to drive revenue and customer engagement.

Training 52

Training Negotiation Coaching Sales Coaching 52

Hubspot Sales

SEPTEMBER 19, 2019

However, basic product knowledge training isn’t enough. So, how can you train your sales reps on the product they’re selling and ensure they’ll remember the information when they’re making a sale? Below, you’ll learn how to train your salespeople to sell your product better and faster. Solve for the customer.

Hiring 144

Hiring Training Case Study Hubspot 144

Cincom Smart Selling

FEBRUARY 21, 2025

However, the true power of CPQ lies in proper training. A well-trained sales team can navigate the system effortlessly, configure products accurately, and apply pricing rules without errors. Without the right training, inefficiencies and mistakes can slow down the sales cycle, leading to lost opportunities.

Training 48

Training Closing Discount Lead Rank 48

Score More Sales

JANUARY 27, 2014

hire a presentation skills coach. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service. hire a presentation skills coach. hire a prospecting coach.

Lead Scoring 281

Lead Scoring Lead Rank Hiring Ideal Customer Profile 281

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Sales and Marketing Management

NOVEMBER 17, 2019

A sales skills assessment will enable you to do that and provide structure for your future training, recruiting, or redistribution plans. Train to the skills gap. Following a skills assessment, you need to address training. Training isn’t a one-size-fits-all solution.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230

Pipeliner

JULY 12, 2022

Sales are the lifeblood of any business; investing in the training of your salespeople can help you grow your sales in no time and improve your sales representatives’ work culture and motivation. Here’s how sales training can benefit your business: 1. This can help attract more people to your product or service.

Training 98

Training Motivation SalesForce Referrals 98

Pipeliner

FEBRUARY 18, 2025

Efficiency and Proximity to Sales : Agility : Internal teams can respond more swiftly to market changes and customer needs, as they are directly connected to the sales and customer service departments. Kasper discusses how AI can be leveraged to enhance marketing efforts, particularly through AI agents.

Lead Rank 95

Lead Rank Outsourcing Services Lead Scoring Marketing 95

Smooth Sale

DECEMBER 3, 2024

Data supports this dichotomy: While 81% of customers want companies to offer personalized experiences, 64% don’t want companies to use artificial intelligence (AI) to improve customer service. For businesses, the quick-fix nature of digital relationships presents the pitfall of impersonal interactions.

Influencer 103

Influencer How To Social Media Call-back 103

Understanding the Sales Force

JUNE 6, 2024

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. We know that most companies are failing miserably in the area of customer service and some aren’t even trying. Stop struggling. Stop losing. But get it!

Banking 145

Banking Proposal Vendor Customer Service 145

Understanding the Sales Force

JUNE 20, 2014

Only one company can have the best product or service. Only one company can provide the best customer service. The only way to change people''s minds is with very effective, highly-trained, relevant, up-to-date, consultative salespeople [ read this article for more on that ]. It''s probably not you. What to do?

Consultative Selling 275

Consultative Selling Inside Sales Lead Nurturing Face-to-face 275

Understanding the Sales Force

OCTOBER 25, 2023

If they haven’t been exposed to professional selling methodologies and sales processes, and had those demonstrated to them via expert, unscripted role-plays, then they would have no clue that the presenting and proposing they have been doing is woefully inadequate. Their customers continue to buy from them because they are happy.

Outsourcing Services 201

Outsourcing Services Territories Proposal Sales Methodology 201

Highspot

JANUARY 19, 2022

Clicking mindlessly through an agonizingly slow video presentation or sitting in a hot, stuffy conference room with dozens of other people listening to a presenter drone on about things you already know. Sales training programs are often like that — but they don’t have to be. Why sales training is important.

Training 92

Training Lead Rank Hiring Course 92

Hubspot Sales

MAY 3, 2018

This means we’ll also see a rise in the need for excellent sales training around conversational abilities and navigating complex sales effectively.” -Rex At first, they'll hire low-cost, customer service professionals. Sales training isn’t the answer. That’s why sales training isn’t dead, it’s evolved.

Top of Funnel 145

Top of Funnel Hiring Lead Rank Sales Qualified Lead 145

Sales and Marketing Management

JUNE 1, 2018

I like numbers when I want to look at quantitative data from a sales manager role, but the power of storytelling is way underrated,” says Carter Young, director of sales training and operations at SaleScout Data Solutions, a B2B sales intelligence provider. In terms of making impact, this blows the standard PowerPoint presentation to bits.

Marketing 226

Marketing Telemarketing Education Scale 226

Janek Performance Group

JANUARY 10, 2025

If youre simply upselling or cross-selling without demonstrating how the opportunity fits into identified customer needs, it may come across purely as a sales approach focused on you and your compensation. For this reason, customer service departments are good resources for potential cross-selling and up-selling opportunities.

Insurance 62

Insurance Insurance Banking Up-Sell 62

The Sales Hunter

APRIL 5, 2019

Your questions cannot be ones that the customer has a routine answer for. You won’t uncover additional opportunities with your presentation but with your questions. Be confident as a sales leader, because you know you can help the customer. You have to ask the questions that lead to more questions.

Sales Leadership 223

Sales Leadership Motivation Sales Customer 223

Smooth Sale

NOVEMBER 30, 2021

The sales profession is a demanding occupation that requires continuity with finding new prospective clients and providing excellent customer service for the unforeseeable future. He readily admitted the need to figure out how to manage employees given the little training behind him. However, he uses one excellent strategy.

Top of Funnel 147

Top of Funnel Hiring Negotiation Salary 147

Zoominfo

APRIL 17, 2019

As shown in the model below, the customer is the center of the sales flywheel. This presents a stark contrast to the funnel, which places the customer at the bottom. For the sake of this post, we’ll focus on the following elements: Resources: Delighting customers starts with providing them with every tool they need to succeed.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Smooth Sale

JUNE 12, 2024

Chatbots and virtual assistants can enhance customer service by offering immediate assistance and effectively resolving frequent problems. Be professionally personal and ask why someone chose your service to know what to repeat. Boost confidence by investing in classes and training for your specific desires.

Social Media 173

Social Media Loyalty Consumer Influencer 173

Zoominfo

APRIL 15, 2018

This includes sales technology, marketing technology, and even customer service technology. Sit down with your top reps and present the tools you are considering. Sales training: Analyze data relating to your top performing sales reps and the onboarding programs they went through. Provide ongoing training.

Data 170

Data Strategy Lead Rank Lead Scoring 170

Janek Performance Group

MARCH 12, 2024

Sales executives and sales managers would agree that their sales teams need ongoing training, coaching and support to get to the top of the game and stay there. Effective sales training should be an essential aspect of your sales strategy. In fact, it is vital for your long-term business success.

Outsourcing Services 62

Outsourcing Services Training Hiring Workbooks 62

Score More Sales

FEBRUARY 9, 2015

At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. I learned from the best.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Twitter Intent 120

criteria for success

JULY 26, 2022

How effective are your salespeople at presenting upsell opportunities? How well do your salespeople escalate issues to customer service? Do your salespeople effectively hand new customers off to the delivery team when they close deals? Choosing the Right Sales Training Partner. Let's Talk Sales! Listen Now.

Lead Scoring 98

Lead Scoring Lead Rank Scale Construction 98