Zendesk Sell

DECEMBER 4, 2018

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

Customer Service 121

Customer Service Customer How To Lead Rank 121

The Sales Hunter

DECEMBER 27, 2014

Have you listened to your sales presentation lately? I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Be so comfortable with your presentation that it really […].

Video 226

Video Consultative Selling Selling Skills Customer Service 226

SugarCRM

MARCH 5, 2020

The ever-present evolution of business facets itself in different ways via industry, business size, and region but one thing that direct effects all companies are humans. Now, this movement has transcended businesses internally and extends into their customer base, again, regardless of their nuances and customer base differences.

Customer Service 57

Customer Service Customer Call-back SugarCRM 57

The Sales Hunter

SEPTEMBER 13, 2019

It’s not the time to deliver a presentation. Not only am I anti-presentation in the prospecting phase, but I have a strong distaste for formal sales presentations at any time during the selling phase. The presentation is to benefit the customer not to feed your ego. Skip the presentation!

Prospecting 158

Prospecting Lead Rank Lead Scoring Conversion 158

The Sales Hunter

AUGUST 5, 2013

Do you really think your customer wants to sit through your boring sales presentation? If a customer wanted to hear a presentation, they could go to YouTube and watch a video. Too many salespeople are what I call “presentation crippled.” Who are you kidding? What they want is a discussion.

Closing 198

Closing Consultative Selling Motivation Selling Skills 198

Jeffrey Gitomer

FEBRUARY 14, 2012

Elements To Think About When Presenting. Tweet Share Your ability to present a compelling, believable, enthusiastic, value-driven message is the difference between yes and no, understanding and confusion, acceptance or rejection, and even approval or denial. In the beginning of a presentation, there are 5.5 Customer Loyalty.

Hiring 255

Hiring Social Media Loyalty Referrals 255

The Center for Sales Strategy

DECEMBER 6, 2017

Recently, I was preparing for a presentation about the retail industry. An interesting statistic about customer service jumped out at me. According to MediaPost , only 17% of consumers think manufacturers and retailers are extremely good at caring for their customers after a sale. This was a surprising figure to me.

Customer Service 74

Customer Service Retail Customer Consumer 74

Pipeliner

MAY 14, 2024

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. This balance maximizes efficiency without sacrificing customer satisfaction.

Loyalty 52

Loyalty Case Study Lead Rank Lead Scoring 52

Lessonly

MARCH 22, 2021

I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program? And it’s more than worth it.

Customer Service 26

Customer Service Customer Training Exercises 26

Jeffrey Gitomer

APRIL 19, 2011

Triple The Power of Your Presentation By Asking Yourself These 8 Questions | Sales Training Tips. Customer Loyalty. Presenting. There is no time like the present to change things up in 2012 to ensure its better than 2011! Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Tweet Share 1. Categories.

Hiring 316

Hiring Social Media Loyalty Referrals 316

The Sales Hunter

OCTOBER 27, 2012

Do you know what is the most important part of a sales presentation? It’s not the marketing materials or the PowerPoint presentation or the product samples. The most important part of the sales presentation is YOU! You must be able to deliver your entire sales presentation without any sales tools. You can’t.

Video 203

Video Call-back Motivation Sales 203

Understanding the Sales Force

JUNE 6, 2024

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. We know that most companies are failing miserably in the area of customer service and some aren’t even trying.

Banking 147

Banking Proposal Customer Service Vendor 147

The Brooks Group

JULY 23, 2018

But your customer-centric strategy should go beyond the sales team. To truly be successful in today’s competitive landscape, your organization must have a strong alignment between the Customer Service, Marketing, and Sales departments. Align Your Sales, Marketing, and Customer Service Teams with IMPACT. vs. 36.3%).

Customer Service 56

Customer Service Research Revenue Customer 56

Lessonly

APRIL 30, 2021

As the face of your businesses, your customer service reps are largely responsible for the quality of service offered to customers. Delivering great customer service has many contributing factors, but customer service training for employees lies at the heart of this challenge.

Customer Service 26

Customer Service Customer Training Skype 26

The Sales Hunter

OCTOBER 10, 2015

I know it sounds harsh, but your sales presentation sucks — if you are relying on it so heavily that it is a roadblock to authentic dialogue. What happens when you come into a meeting with the customer or prospect and you are determined to stick to the presentation is you may actually shut down any […].

Video 100

Video Sales Meeting Prospecting 100

Lessonly

DECEMBER 21, 2020

They can’t find their elusive present, they are running out of time, they are pissed, and they’re coming for your agents! Do you feel like “the Ghost of Angry Customers Past” has appeared in your freezing, dimly lit bedchambers to torment you? Angry customers are a fact of life. Angry customers are a fact of life.

Customer Service 26

Customer Service Customer Training Exercises 26

The Sales Hunter

AUGUST 29, 2015

…NOT a presentation. Great salespeople do not rely on a canned presentation. Instead, they build strong conversations focused on the customer’s needs. You can strengthen your dialogue abilities, and you will see how little you even want to use your canned presentation.

Video 100

Video Sales Conversion Customer 100

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

Customer Service 35

Customer Service Conference Customer Education 35

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service.

Customer Service 50

Customer Service SAP Hiring Customer 50

The Sales Hunter

JULY 27, 2015

Are you relying on a canned presentation? I want to challenge you to steer clear of the canned presentations. Great salespeople know they need to listen closely to their customer so the discussion focuses on the customer’s distinct challenges and needs. Canned presentations will […].

Motivation 100

Motivation Video Closing Customer 100

Lessonly

MAY 12, 2020

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. How was the information presented? Was it interactive?

Customer Service 26

Customer Service Software Software Training 26

The Sales Hunter

NOVEMBER 7, 2012

Use this to your advantage by making it a technique you use during a sales presentation. One way to do this is by taking your presentation materials and highlight one key point you typically use in your presentation. Using it early in the call can help you get the customer involved.

Customer 191

Customer Follow-up Closing Exact 191

Jeffrey Gitomer

JUNE 26, 2013

Jeffrey Seminar Presenting Sales customer service training Jeffrey Gitomer Sales Training sales presentations sales training tips' This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Education 313

Education Training Customer Service Customer 313

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? After she welcomed and thanked us, she brought up Elizabeth Gilbert who was very well spoken and encouraged everyone to be present and not be overwhelmed. Consulting.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Steven Rosen

FEBRUARY 7, 2024

Getting Personal and Staying Present As a sales leader, staying connected with the individuals you lead is crucial. Rika emphasizes the importance of stepping out of the office and spending time with sales teams, ISPs, and customers. She has implemented a practice within her team where every director call starts with recognition.

Social Media 156

Social Media Sales Leadership Media Face-to-face 156

Jeffrey Gitomer

JULY 23, 2012

Tweet Pitches and presentations are the fastest way to turn off a potential customer from wanting to buy, unless you learn how to convey true value. Presentation Domination is all about engaging and persuading in a compelling manner that will make it easy for your customers to write you a check! Sign up now ? ? ?

Webinar Metrics 155

Webinar Metrics Lead Rank Lead Scoring Customer 155

Engage Selling

AUGUST 24, 2017

The best product in the world won’t save the day if your sales reps are delivering flat presentations. Let’s face it, some salespeople oversell, some salespeople undersell, some might find a happy medium but lack confidence in their delivery. The … Read More »

Sales 70

Sales Customer Service Up-Sell Loyalty 70

Lessonly

DECEMBER 16, 2019

We’ve all been there—you have an issue with a product or service, and you have to call a customer service line. We’re far from a world where people feel like it’s a treat to talk to customer service, but I think we’re moving in that direction. The difference between great and lackluster service?

Customer Service 28

Customer Service Software Software Customer 28

Partners in Excellence

OCTOBER 24, 2024

. “Dave, I’m so sorry, things are screwed up today, unfortunately, we are ‘Giving the Illusion of Service… '” It struck me, that’s what so many are giving these days. We set our own goals for customer service/experience often in the absence of any meaningful input from customers.

Retention 62

Retention Maximizer Customer Service Vendor 62

Increase Sales

MAY 5, 2015

.” Then the “I don’t want training” is most likely an attitude that has developed over time and not just towards the current sales training or customer service training event. ” Even the worst sales training experience does present learning opportunities. We all can learn and be better.

Training 70

Training Small Business Small Business Ideal Customer Profile 70

The Sales Hunter

JANUARY 9, 2012

Stage Fright: Don’t Let It Kill Your Presentation. Whether it is your first presentation, or number 100, almost everyone suffers from some level of stage fright or performance anxiety. 5) A bad presentation will ruin your reputation. Related posts: Great Presentation? customer service. Contact Mark.

Motivation 167

Motivation Ideal Customer Profile Negotiation Hiring 167

The Sales Hunter

APRIL 15, 2014

Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting questions sales presentations selling skills' Excuse me, […].

Customer 239

Customer Consultative Selling Selling Skills Customer Service 239

The Sales Hunter

JULY 25, 2013

I can’t tell you the number of times I wanted to just jump in and tell the salesperson to shut up and let the customer talk. The presentation wasn’t much more than a capabilities presentation about how wonderful her company is and how the products they make are so good. How much time is the customer talking?

Cold Calling 217

Cold Calling Selling Skills Customer Service Consultative Selling 217

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

Lessonly

JANUARY 9, 2020

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Customer Service 26

Customer Service Software Software Training 26

Fill the Funnel

AUGUST 3, 2011

I have found a terrific new source for graphics that I use in my presentations, my blog and even in some of the marketing collateral that I use in my marketing efforts. Presentation Clipart. Take advantage of their offer and you will be dazzling your audiences whenever you present. Special Offer for Fill the Funnel Readers.

Real Estate 106

Real Estate Sports Top of Funnel Funnel 106