Pointclear

FEBRUARY 16, 2011

What about customer service; current customers, new prospects? ii Wikipedia: Customer relationship management (CRM) as a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. Without CRM, where, oh where, would we be?

CRM 154

CRM Journal B2C Customer Service 154

Pointclear

MAY 5, 2011

CRM unites areas like sales force automation, lead management, customer service, and analytics. The core idea of RPM naturally brings to mind other approaches like CRM and ERP, both bringing strategies, applications, and integration together into unified wholes.

Revenue 150

Revenue Eloqua Demand Generation Agencies Demand Generation 150

Pointclear

FEBRUARY 18, 2014

Get an 800 number for our customer service line. Things such as: Hire two salespeople. Develop a new product: a tamper-resistant container. Try pay-for-click. Visit the new distributor in Italy. Get new CRM software: Sales doesn’t like the one we have. Try some local exhibits in selected states. Sell 10% more than we did last year.

Margin 203

Margin Marketing Hiring Lead Rank 203

Pointclear

JUNE 8, 2012

Click to start video at this point —Asked about what companies are thinking and doing about satisfying their customers in 2012, Ginger notes the combination of the current economy and customers having social media megaphones means companies can’t hide from what customers are saying anymore.

Customer 145

Customer Social Media Inbound Top of Funnel 145

Braveheart Sales

FEBRUARY 20, 2020

An outside sales call costs $308, an inside sales call costs $50 [Source: PointClear]. Unfortunately, I have often seen, particularly in the security industry, that customer service personnel are slapped onto the phone untrained and then called inside salespersons. Source: com]. They are not one and the same.

Revenue 52

Revenue Hiring PointClear Inside Sales 52

Pointclear

JULY 12, 2017

Our customer service experts will help you with those questions.”. In the meantime, the per-seat average cost is $4,900” (which was 10% less than the competitor’s price). The average install time takes a few hours, and we will personally take you on a tour to answer any questions you have.

Proposal 124

Proposal Engineering Top of Funnel eBook 124

Pointclear

DECEMBER 7, 2017

Hi, we’re very interested in talking with you; please press 1 for sales and 2 for customer service.” I called someone I know, but had not spoken to in some months. The result pushed me over the edge in frustration. This is how it went. No other choices were given from the automated attendant. I pressed 1, as sales is usually staffed.

Company 140

Company Hiring Call-back Lead Management 140

PandaDoc

SEPTEMBER 2, 2020

The PointClear founder invites interaction with B2B sales, marketing, and c-level execs through his (and guest bloggers) frequent posts. Miller Heiman Group is one of the largest professional services providers in the world designed to help organizations sell more and service better.

Top of Funnel 98

Top of Funnel Sales Management Hiring Lead Rank 98

Pointclear

SEPTEMBER 20, 2012

Bob says customers value dealing with employees who have the power to act. Examples can include employees being able to spend money in customer service, issue a refund or negotiate price without checking with managers. He adds this is augmentation and not a replacement for human judgment. Habit 3: Empower employees.

Inbound 145

Inbound Quota Outbound Video 145

Pointclear

MARCH 17, 2015

There’s a plethora of account managers and customer-service people filling sales roles, but “true sales hunters,” as Mike refers to them, are few and far between. Sure, this book is about practical steps to become better at prospecting for new business.

Handbook 100

Handbook Face-to-face Inbound Outbound 100

Jonathan Farrington

JULY 1, 2012

Let’s look at what we know: All of our customers and clients are more informed than ever and typically enter the sales/buying cycle much later than they used to – you must be sick of hearing that, but it’s true. So how does that work?

Customer 38

Customer Buying Cycle Inbound Outbound 38