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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Happy Selling!

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Are Chatbots Finally Ready to Revolutionize Customer Service? (video)

Pipeliner

Titus, who runs various business ventures, including a nonprofit called Homes for Promise, shared his insights on the evolution of chatbots and artificial intelligence (AI) in customer service and sales. Titus emphasizes that the key to successful AI implementation lies in the data quality used to train these systems.

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How to Boost the Effectiveness of Sales Training

Janek Performance Group

Sales training can be a significant investment in your sales team. However, despite this, it would be a mistake for organizations to think they can just sign their team up for training and watch them succeed. To be successful, training cannot be a one-off event. What do you want reps to take away from the training?

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Every Problem is an Opportunity Waiting for a Solution

The Sales Hunter

View every problem as an opportunity. This will move you forward with your customers and make them see you in a different light. You have an opportunity to demonstrate leadership. Instead of looking at what has gone wrong, focus your thinking on the solution. Will you choose to lead in the next problem that you face?

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . This entails having a leader who oversees the entire company’s customer service across every department.

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Sales Ops: Defend your Turf

SBI Growth

Today, your CSO is more interested in inquiry-to-opportunity data than ever before. Learning and Development is determining ongoing training modules. You estimated the ROI of focusing training on a number of different initiatives. It’s then easy to allow the numbers to inform the direction of training.