Customer Service Objections Selling Skills 
Jeffrey Gitomer
AUGUST 23, 2011
To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. If you save this list, review it weekly for a year, select one of the elements each week and work on the skill, you will become a master. You can learn old world selling skills.
The Sales Hunter
APRIL 30, 2013
Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Two weeks after the purchase, call the customer again and ask for their feedback as to how things are going.
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The Sales Hunter
JULY 17, 2013
This means that when you pause anytime you share a key piece of information or answer an objection,your response will seem more credible because of the pause. I say a longer pause after you state your price because your objective is to ensure the customer speaks first after you’ve shared the price.
The Sales Hunter
NOVEMBER 8, 2012
Rather, I think they’re a customer service person at best. Reason I say this is because the role of the salesperson is to demonstrate value and to be able to understand a customer well enough to know how to demonstrate value. Just because the customer asks you for a discount doesn’t mean they should get it.
Jeffrey Gitomer
AUGUST 15, 2011
Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Customer Loyalty. Categories.
The Sales Hunter
JUNE 5, 2013
Asking the customer a couple of questions that reference the web can tell you a lot about the customer’s level of willingness to use the web to gain information. Your objective as a salesperson in today’s business climate is to bring to customers a level of confidence and insight they could not gain from the Internet.
The Sales Hunter
FEBRUARY 18, 2014
The way you feel is going to impact your level of confidence, but in the end it’s up to the customer to gauge your confidence. When you handle objections, do you run and hide or do you address them straight on? When you ask for the order, are you giving the customer eye contact? . Is your body language confident?
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