Customer Service, Objections and Sales Management

Using Sales Managers and Executives to Close More 4th Quarter Sales

The Sales Hunter

SEPTEMBER 20, 2013

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. Objective of the calls is three-fold. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. It’s your business.

Sales Management

Sales Management Cold Calling Closing Consultative Selling

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

AUGUST 10, 2011

Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Categories.

Hiring

Hiring Training Social Media Loyalty

The Most Critical Mistake a Sales VP Can Make

SBI Growth

SEPTEMBER 19, 2012

Over 42% of all Sales Managers don’t make their yearly number. A VP of Sales first thought is to terminate those Sales Managers. Who needs a Sales Manager if they can’t make their number?”. You need to ask yourself: How are you measuring your sales managers? Are you thinking the same?

Hiring

Hiring Lead Rank Lead Scoring Quota

Webinars

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Prospect, Personalize, Profit: The New Way Sales & Marketing Teams Are Aligning with AI

MORE WEBINARS

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Get Sales Blog Updates.

Remedy

Remedy Hiring Training Social Media

7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

Top of Funnel

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I know it drives me insane as a sales professional. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Categories.

Hiring

Hiring Customer Social Media Loyalty

How Personal Information Leads To A Relationship (And To Sales.

Jeffrey Gitomer

MAY 18, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Lead Rank Lead Scoring Marketing Qualified Lead

Triple The Power of Your Presentation By Asking Yourself These 8.

Jeffrey Gitomer

APRIL 19, 2011

Your objective is to deliver the message in such a way that the audience is compelled to act (buy). For more sales training tips, click here to get my weekly sales Ezine – Sales Caffeine. Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Categories.

Hiring

Hiring Social Media Loyalty Referrals

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Cancellation

Is Your Quota Set Too High? Sales Training | Leadership Training.

Jeffrey Gitomer

SEPTEMBER 29, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media. Sales Videos.

Quota

Quota Training Hiring Social Media

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Get Sales Blog Updates.

Hiring

Hiring Social Media Loyalty Cancellation

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

FEBRUARY 14, 2012

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Referrals

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Jeffrey Gitomer

MAY 9, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Cancellation Loyalty

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

NOVEMBER 15, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Study

Study Hiring Social Media Loyalty

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 3, 2012

Get Sales Blog Updates. Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Referrals

Referrals Hiring Social Media Loyalty

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

FEBRUARY 27, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Antoine Dupont says: February 28, 2011 at 5:57 pm. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends.

Hiring

Hiring Social Media Loyalty Cancellation

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

NOVEMBER 17, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

How to Boost the Effectiveness of Sales Training

Janek Performance Group

DECEMBER 24, 2024

Define Objectives Before choosing a provider or rolling out your own in-house training solution, define your desired outcomes. to customer service and account management. Of course, a buyers most common objection is price. In addition, custom training, with real-world examples and role-play, builds confidence.

Training

Training Hiring How To Retention

Take Stock: Gain A Realistic View Of What You Have Achieved.

Jeffrey Gitomer

MAY 5, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Success Tagged With: attitude training , book on attitude , business social media , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , little black book of connections , overcoming objections , persuasion , sales attitude , sales leadership , selling skills , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Networking

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Jeffrey Gitomer

OCTOBER 19, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Networking

Networking Hiring Prospecting Social Media

Here Are The Dumbest Questions Salespeople Ask ? And Why.

Jeffrey Gitomer

APRIL 21, 2011

Some of these questions I have been taught to ask simply for the sake of saying something and not giving my client / customer the idea that I had no response ready to overcome objections. It’s funny how so much of what salespeople are taught by their sales managers and uplines, etc. Get Sales Blog Updates.

Hiring

Hiring Social Media Loyalty Commission

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Jeffrey Gitomer

MARCH 14, 2011

Filed Under: Attitude , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer loyalty training , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales , sales article , sales attitude , sales blog , the little gold book of yes attitude.

Hiring

Hiring Social Media Loyalty Cancellation

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 10, 2012

The knowledge it ads to your sales power will blow the price objection out of the water. Looking for more answers to your sales questions? I really like the idea of taking a customer along on sales calls as a testimonial. Get Sales Blog Updates. Customer Loyalty. Overcoming Objections.

Hiring

Hiring Prospecting Social Media Loyalty

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

Jeffrey Gitomer

MARCH 8, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Cancellation

It's that time of year: "Call me back after the holidays." | Jeffrey.

Jeffrey Gitomer

DECEMBER 28, 2011

Tweet Share Call me after the holidays is not an objection. Stalls are twice as bad as objections. When you get a stall, you have to somehow dance around it, and then you still must find the real objection before you can proceed: What tactic will you use this holiday season? Get Sales Blog Updates. Customer Loyalty.

Call-back

Call-back Hiring Social Media Loyalty

The pizza philosophy. What toppings do you offer? | Sales Training.

Jeffrey Gitomer

AUGUST 3, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Training Social Media Loyalty

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 21, 2011

Filed Under: Attitude , Customer Loyalty , Sales Tagged With: attitude training , book on attitude , customer loyalty training , customer service , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales blog , sales skills , selling skills.

Hiring

Hiring Social Media Loyalty How To

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

JULY 29, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Cancellation

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Jeffrey Gitomer

JULY 21, 2011

Filed Under: Attitude , Leadership , My Books , Sales Management , Success Tagged With: corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales leadership , success principles. Get Sales Blog Updates. Customer Loyalty. Sales Videos.

Influencer

Influencer Hiring Social Media Loyalty

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 29, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , customer loyalty training , customer service , establishing trust , how to sell , Jeffrey gitomer , jefrrey gitomer , selling skills. Get Sales Blog Updates. Customer Loyalty.

iContact

iContact Hiring Social Media Loyalty

True Story: Without a marketing plan, he planned to fail!

Pointclear

FEBRUARY 18, 2014

Get an 800 number for our customer service line. Get new CRM software: Sales doesn’t like the one we have. Hire a new sales manager. What about objectives, strategies and tactics, and a budget for marketing?” Nope, we only have 10 salespeople and a marketing manager.” Do you have a sales plan?”

Margin

Margin Marketing Hiring Lead Scoring

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

JULY 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals Tagged With: attitude training , book on attitude , building trust , customer service training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer. Get Sales Blog Updates. Get Sales Blog Updates. Customer Loyalty.

Referrals

Referrals Hiring Social Media Loyalty

The Skills You Need To Be a True Leader | Sales Training.

Jeffrey Gitomer

SEPTEMBER 20, 2011

Filed Under: Attitude , Leadership , My Books , Overcoming Objections , Sales , Social Media Tagged With: attitude training , book on attitude , establishing trust , gitomer , how to sell , leadership , success principles. Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management.

Hiring

Hiring Training Social Media Loyalty

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 17, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Hiring

Hiring Social Media Loyalty Policies

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

MARCH 3, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Relationals

Relationals Hiring Social Media Loyalty

Is it what's WRONG with these kids? or what's RIGHT with these kids.

Jeffrey Gitomer

DECEMBER 30, 2011

Most companies have multi-generational salespeople and multi-generational customers. The more experienced salespeople and sales managers are always criticizing or blaming youth for what they are not, what they don’t bring to the table, what’s wrong with them, and why they’re not more like “us.”

Hiring

Hiring Social Media Loyalty Cancellation

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

Jeffrey Gitomer

FEBRUARY 18, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Referrals

Referrals Hiring Social Media Loyalty

Customer Service Makes Sales Amazing

Pipeliner

FEBRUARY 19, 2018

Exceptional salespeople recognize that they have dependencies and that their success depends on the performance of others in the delivery chain, particularly customer service. Obviously, sales needs accurate feedback on how prices are being perceived in the market in order to prepare for possible objections from a customer.

Customer Service

Customer Service Customer Social Media Policies

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 31, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Have you bought your copy of Social BOOM! Click here to buy it now. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership.

Hiring

Hiring Social Media Loyalty Cancellation

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

Jeffrey Gitomer

MAY 22, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Not just in front of your own people – make sure it’s on your company’s blog, in your weekly e-magazine, and posted on your website. Share this Post. Categories. Select Category. Leadership.

Hiring

Hiring Social Media Loyalty Incentive

What should a business lunch consist of? | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

JULY 26, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Referrals Loyalty

Eight Personal Barriers to a Sale | Top Sales Trainer | Best Sales.

Jeffrey Gitomer

MARCH 16, 2011

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. MARCH 22/23.

Hiring

Hiring Remedy Social Media Loyalty

Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

Jeffrey Gitomer

JANUARY 6, 2012

Get Sales Blog Updates. Customer Loyalty. Overcoming Objections. Sales Management. Sales Videos. Speak Your Mind Cancel reply. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Journal

Using Sales Managers and Executives to Close More 4th Quarter Sales

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Webinars

Trending Sources

The Most Critical Mistake a Sales VP Can Make

Webinars

10.5 Attitude Buster Remedies | Sales Training | Leadership.

7 Must-Have Automated Documents for Sales Success

"What Should I Say When The Customer Calls And He's Mad As Hell.

How Personal Information Leads To A Relationship (And To Sales.

Triple The Power of Your Presentation By Asking Yourself These 8.

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Is Your Quota Set Too High? Sales Training | Leadership Training.

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

How to Boost the Effectiveness of Sales Training

Take Stock: Gain A Realistic View Of What You Have Achieved.

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Here Are The Dumbest Questions Salespeople Ask ? And Why.

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

It's that time of year: "Call me back after the holidays." | Jeffrey.

The pizza philosophy. What toppings do you offer? | Sales Training.

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

For the love of sales, not the love of money | Jeffrey Gitomer's Sales.

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

4.5 Ways To Earn A Testimonial | Jeffrey Gitomer's Sales Blog.

True Story: Without a marketing plan, he planned to fail!

Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

The Skills You Need To Be a True Leader | Sales Training.

The Friendly Factor | Top Sales Trainer | Best Sales Trainer | Top.

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Is it what's WRONG with these kids? or what's RIGHT with these kids.

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

Customer Service Makes Sales Amazing

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

Recognize Employee Recognition For What It Is: GOLD! | Jeffrey.

What should a business lunch consist of? | Jeffrey Gitomer's Sales.

Eight Personal Barriers to a Sale | Top Sales Trainer | Best Sales.

Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

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