The Sales Hunter

APRIL 30, 2013

Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Two weeks after the purchase, call the customer again and ask for their feedback as to how things are going.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

The Sales Hunter

JANUARY 11, 2013

I have been talking about the informed calling method and why it is so important to your prospecting plan. When you’re using the informed calling method to prospect, be sure the information you’re sharing with the prospect is what they will find of value. Prospects will become customers when they have confidence.

Prospecting 197

Prospecting Follow-up Objections Motivation 197

Zoominfo

DECEMBER 20, 2024

The apps help businesses customize their Salesforce environment, addressing needs across sales, marketing, customer service, and finance functions. Implementing AppExchange Applications: Best Practices Assess Business Needs: Identify specific challenges and objectives to select the most appropriate applications.

SalesForce 130

SalesForce Top of Funnel Demand Generation Agencies Intent Signal 130

Hubspot Sales

MARCH 2, 2018

Common Sales Objections. Every prospect you speak to has sales objections, or reasons they’re hesitant to buy your product. Why are sales objections unavoidable? To be successful, reps must learn how to both discover and resolve these objections. What Is Objection Handling? It's too expensive.".

Objections 145

Objections How To ROI Call-back 145

Jeffrey Gitomer

AUGUST 10, 2011

The prospect seemed to be in agreement, even excited at times. Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Customer Loyalty. Overcoming Objections.

Hiring 297

Hiring Training Social Media Loyalty 297

The Sales Hunter

JANUARY 3, 2013

Salespeople tend to believe they need to spend more time with major accounts, while Marketing will always argue more time should be spent prospecting. ” Salespeople love to spend time with major accounts, because I believe they would rather do that with their time instead of sales prospecting.

Account 204

Account Prospecting Guidelines Compensation 204

The Sales Hunter

JUNE 5, 2013

If so, how is the customer responding? If your customer is responding indifferently, it’s likely you’re insulting the prospect by repeating what they already know. Do your customers bring you questions in direct response to what they might have seen on the internet? ” Sales Motivation Blog.

Customer 250

Customer Direct Response Selling Skills Motivation 250

Jeffrey Gitomer

MAY 18, 2011

Tweet Share To establish the ultimate long-term relationship and to be memorable in the service you perform, you need to discover personal information about your prospect or customer. What do you know about what impacts your best customers and prospects? Customer Loyalty. Overcoming Objections.

Hiring 265

Hiring Lead Scoring Lead Rank Leads 265

The Sales Hunter

SEPTEMBER 20, 2013

Objective of the calls is three-fold. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Second, the discussion between the senior level person and the customer may very well uncover new opportunities you the salesperson were not aware of.

Sales Management 202

Sales Management Cold Calling Closing Consultative Selling 202

The Sales Hunter

NOVEMBER 8, 2012

Rather, I think they’re a customer service person at best. Reason I say this is because the role of the salesperson is to demonstrate value and to be able to understand a customer well enough to know how to demonstrate value. Just because the customer asks you for a discount doesn’t mean they should get it.

Discount 262

Discount Customer Service Closing Selling Skills 262

Hubspot Sales

OCTOBER 17, 2024

Ask your prospect how their day was, what they’re up to, even if they have a moment to chat with you (and if not, just call back at another time). Trust me, you’ll lose prospects entirely before you can even secure them. Using the customer’s name and referencing their specific needs or interests goes a long way.

Cold Calling 104

Cold Calling Telemarketing B2C Guidelines 104

Sales and Marketing Management

JANUARY 20, 2020

Before B2B customers and prospects contact you, they will do their research, seeking out content they can download and watch at their convenience. Share links to your company’s latest case study with your prospects. What comes after prospects consume your content? They want your expertise customized to their situation.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Jeffrey Gitomer

APRIL 21, 2011

It never ceases to amaze me, that with all the options salespeople have, they choose to alienate, anger or cause doubt in the mind of the prospect by setting the wrong tone with their questions. And maybe the prospect feels that’s none of your business. It’s a waste of the prospect’s time. Good start.

Hiring 335

Hiring Social Media Loyalty Commission 335

The Sales Hunter

MARCH 31, 2019

Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results. Be a leader this week by reaching out and helping somebody see and achieve what they didn’t think was possible. In doing so, you’ll be more successful! Sales Motivation Blog.

Motivation 189

Motivation Objections Video Marketing Qualified Lead 189

The Pipeline

SEPTEMBER 15, 2014

There could be a question of priorities and changing objectives; a host of factors that could make someone ready now that may have hesitated in February or March. There are a host of tools you can leverage to cover clients, prospects, and keep an eye on the market and opportunities. A variation on the delegate route, is automation.

Outsourcing Services 306

Outsourcing Services Closing Hiring Social Selling 306

Jeffrey Gitomer

APRIL 16, 2013

Visit existing customers. Use the “keyword” search feature to uncover prospects you never knew existed. Ask your informal network of connections to recommend customers. Send a once a week, value-based message to existing and prospective customers. Build relationships and earn referrals. Offer ideas and help.

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

Janek Performance Group

DECEMBER 24, 2024

Define Objectives Before choosing a provider or rolling out your own in-house training solution, define your desired outcomes. This can range from traditional selling skills, such as tips on prospecting, engagement, negotiation, etc., to customer service and account management.

Training 118

Training Hiring How To Retention 118

Zoominfo

FEBRUARY 26, 2021

Think about it: Traditional sales software applications have long since been deployed in streamlining daily tasks associated with prospecting and pipeline management. What’s more, these platforms incorporated the use of B2B contact and company intelligence to help identify, connect with and close the right prospects, at the right time.

Sales Automation 162

Sales Automation Prospecting Top of Funnel Sales Qualified Lead 162

The Sales Hunter

JULY 11, 2013

I’m a firm believer in having questions to ask a customer or prospect. What I mean by this is to be asking follow-up questions on what the customer shares with you. View the customer as if you were peeling an onion. Your objective in peeling an onion is to get to the good part. ” Sales Motivation Blog.

Cold Calling 204

Cold Calling Consultative Selling Follow-up Selling Skills 204

The Sales Hunter

SEPTEMBER 26, 2013

We want customers talking and we want them engaged. That is the objective, so let’s engage them with a discussion. Your objective is to know what you sell and know it so well that you don’t need anything other than the questions you want to ask. Copyright 2013, Mark Hunter “The Sales Hunter.”

Consultative Selling 201

Consultative Selling Face-to-face Selling Skills Motivation 201

SBI Growth

OCTOBER 18, 2012

Sales Support or Customer Service happens to be a weak link at your company. You’ve tracked down an employee at the prospect and the pay range seems about right. Figure out if a foundation for your sales success is in place with the prospective employer. Your objective is to do both. Show them why you’ll be a star.

Territories 300

Territories Real Estate Compensation Quota 300

Jeffrey Gitomer

MAY 9, 2011

When you have the pressure to sell, the prospect senses it, and backs off. Customer Loyalty. Overcoming Objections. When you’re in a slump, you begin to press for orders instead of working on your best gameplan (which is: “sell to help the other person,” and let your sincerity of purpose shine through).

Hiring 306

Hiring Social Media Cancellation Loyalty 306

MTD Sales Training

JANUARY 12, 2012

How much time do your sales people spend filling out paperwork and other mundane administrative-type tasks, trouble shooting, or solving very basic customer service issues? Also, on the average, it takes the sales person 100 “touches” to achieve the objective. Happy Selling! Sean McPheat. MTD Sales Training.

Closing 284

Closing Cold Calling Proposal Up-Sell 284

Jeffrey Gitomer

MAY 13, 2013

Call the prospect on Friday and confirm it. The biggest secret is you having enough qualified prospects in your pipeline to make that Monday sale possible. Confirm and solidify your Monday appointment on Friday… If you worked hard the last four days, you’ve already set your “Monday AM make–a–sale” appointment.

Decision Maker 226

Decision Maker Guidelines Loyalty Guarantee 226

MTD Sales Training

JULY 12, 2012

In fact, for some departments and with some personnel, the set up is the reverse; they WANT to speak to ANYONE and EVERYONE who calls, like sales and customer service people. So, am I saying that you should call and pretend to be a potential customer to get into the company? There is usually no screening for these calls.

Gatekeeper 271

Gatekeeper Decision Maker Account Course 271

Mr. Inside Sales

SEPTEMBER 14, 2015

I received an email from a reader who said that he sometimes gets the objection from the gatekeeper of, “I am sorry but he/she does not take outside calls, he/she only responds to emails.” Could I have customer service, please?” (And And then just go through them to be put through to your prospect).

Prospecting 120

Prospecting Gatekeeper Decision Maker Call-back 120

Jeffrey Gitomer

JULY 26, 2011

New prospective customer not looking to buy yet. New prospective buyer getting ready to buy. Existing customer who you are building a relationship with and/or who is ready to buy. Customer Loyalty. Overcoming Objections. Gitomer | July 26, 2011 | 2 Comments. Tweet Share There are 4.5 GREAT food. Categories.

Hiring 260

Hiring Social Media Referrals Loyalty 260

SBI Growth

OCTOBER 5, 2012

You expect them to hunt new logos AND upsell existing customers. They are also your ad-hoc customer service team. They continue to hit slightly larger numbers from the previous year, but spend much less time prospecting and cold-calling. You’d like to see an increase in sales with this huge decrease in prospecting time.

Compensation 257

Compensation Company Hiring Salary 257

Jeffrey Gitomer

JUNE 14, 2011

Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. This is the best place to learn about your product, your competition AND your customers at the same time. Your best customer(s) trade or professional association.

Networking 325

Networking Hiring Trade Show Social Media 325

The Sales Hunter

MAY 23, 2013

What this means is prospecting does not have the same merit for customers as it used to. Before the internet became as big it is today, customers would have to engage with a salesperson to find out information, regardless of where they were in the buying cycle. Today’s opening presentation needs to be question focused.

Sales Cycle 199

Sales Cycle Cold Calling Consultative Selling Education 199

Hubspot Sales

JANUARY 8, 2020

Objection handling is one of the most dreaded occurrences that salespeople encounter in their careers. This is because objections are typically viewed as a hindrance to the sales process and can sometimes throw an otherwise confident sales professional into a frenzy. 5 Reasons Your Objection Handling is Falling Short.

Objections 98

Objections How To Guarantee Follow-up 98

Zoominfo

APRIL 17, 2019

The sales funnel represents the theoretical customer’s journey to making a purchase. Marketers structure their entire strategy around moving prospects through the funnel, towards the ultimate goal of winning a new customer. Prospects enter the funnel at the top, and exit at the bottom as paying customers.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Jeffrey Gitomer

AUGUST 23, 2011

They concentrate on the system and not the prospect. Questions must demand that the prospect be encouraged to consider new information (not tell you information you could have looked up yourself). Questions are the key element in creating an “I need to buy this” thought process on the part of your prospect.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty. Company Transformation.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? And when that sense of company and sales culture is lost, you can expect more problems in the future: Reps fail to be as enthusiastic with customers and prospects, leading to longer sales cycles and below-average close rates. Author: Sabrina Ferraioli What makes a great company? Its products?

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

Zoominfo

JANUARY 23, 2021

In sales, reps work to close a high-volume of deals (from MQLS and sales prospecting). Sales account management, however, focuses on building long-term relationships with key customers for up-selling and cross-selling purposes. While exceptional customer service is critical for nurturing accounts, without growth, the model fails.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

Hubspot Sales

OCTOBER 18, 2017

They’ll show your prospects you’re more invested in their interests than closing a deal -- and that’s what will set you apart in today’s competitive sales landscape. Your prospect may work with someone who’s championing another company. Your prospect may work with someone who’s championing another company. That’s a long time. ”.

Prospecting 111

Prospecting Face-to-face Vendor Follow-up 111