Remove Customer Service Remove Networking Remove SME
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Engagement Experience fuels Customer Experience

Babette Ten Haken

Do we negatively bias customer inclination to further engage with us, our organizations and our brands? Think about an over-dependence on cold calling, marketing automation and running around networking events throwing business cards at everything. Then put ourselves in the shoes of current and potentially future customers.

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Update and upgrade by taking a STEM or Left Brain Colleague to coffee!

Babette Ten Haken

Then, compare your own network with the network created by your STEM or left brain colleague. How can you update and upgrade your professional networks? However, when you refer each other to your own networks, the door opens for you both to explore. Chances are, you both know some really interesting colleagues.

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When We leverage Our Customer Retention Superpower

Babette Ten Haken

Because if, and when, we leave our current employer, why is it that some of our customers follow us to our next employer? Or, if we network with former customers, they tell us things just are not the same since we left, even though there is nothing “wrong” with our workforce replacement. Find out more right here.

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Some of the Best Professional Wins are People Wins

Babette Ten Haken

Our professional support network includes the people in our lives who may not even be business professionals, themselves. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. However, they sure are part of the emotional, spiritual and professional support system each one of us has. is available on Amazon.com.

SME 74
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Stakeholder Someones are doing the Selling in Your Organization

Babette Ten Haken

And you communicate cross-functionally on behalf of better serving your customers and stakeholders. Also, you are a humble servant leader who understands that your own sales performance is only as good as the stakeholder network you create. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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The Lasting Impact of Smart Service Delivery Experience

Babette Ten Haken

The technician also knows the network of folks on the inside. Your experience will continue, post service call. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales.

SME 53
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Got a SOGOP Policy or do You Wish and Hope and Waste Time?

Babette Ten Haken

Instead of trying to be all things to all people, I decline the opportunity and refer them (if I am able) to another, more appropriate resource in my network. Then again, and far too often, the individual contacting me is not familiar with my expertise and services. Also, I wish them well. Not a lot of useless expenditure of energy.