Jeffrey Gitomer

AUGUST 31, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , book on attitude , building trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales. I know it drives me insane as a sales professional.

Hiring 318

Hiring Customer Social Media Loyalty 318

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better Customer Service Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. A Sound Point-of-Sale System.

Customer Service 109

Customer Service Tools Customer Hiring 109

Jeffrey Gitomer

NOVEMBER 15, 2011

Get Sales Blog Updates. Customer Loyalty. Networking. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible. The Sales Bible. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Categories.

Study 332

Study Hiring Social Media Loyalty 332

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? Its sales expertise? That's all well and good when your sales force works in a traditional workplace – sharing office space and meeting face-to-face. We tend to think of inside sales reps as being reasonably autonomous. Over time, you risk your remote sales reps becoming too self-focused.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

The Sales Hunter

SEPTEMBER 3, 2013

They spend their day talking with others about how they could make a lot more sales if only they had some new brochure or PowerPoint or whatever. Sure, let’s put the whole reason why sales aren’t made all on a piece of paper or some stupid software. Copyright 2013, Mark Hunter “The Sales Hunter.”

Discount 238

Discount Cold Calling Consultative Selling Follow-up 238

Hubspot Sales

AUGUST 7, 2024

I distinctly remember the day I learned about CMRs: I was using a spreadsheet for my contact management, and I felt like other people maintained their networks better by sheer luck. An effective CRM is make-or-break for SaaS companies because of: Customer Retention. Everyone needs a CRM, but SaaS teams have an above-average need.

Software 115

Software Software CRM Oracle 115

Smooth Sale

DECEMBER 4, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: How Business Growth Depends on Customer Care and Service We often hear the terms Customer Care and Customer Service interchanged, but each has their defining moments to which we must pay serious attention. But our enthusiasm quickly faded.

Customer 109

Customer Loyalty Remedy Hiring 109

No More Cold Calling

JANUARY 3, 2019

It’s also key for sales success. They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. And together, they all achieve sales success. She says that curiosity can be cultivated, and it breeds creativity (yet another key trait for sales success).

Google 299

Google Face-to-face Cold Calling Survey 299

Smooth Sale

OCTOBER 23, 2024

When customers feel neglected or disrespected, it can lead to negative reviews and a tarnished image. When customers feel neglected or disrespected, it can lead to negative reviews and a tarnished image. Consider the story of a small business that ignored customer complaints and lost loyal clients. Celebrate Success!

How To 103

How To Social Media Influencer Hiring 103

Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. Let’s get into it! This next tool is a no-brainer.

Research 233

Research B2B Tools Company 233

Zoominfo

FEBRUARY 12, 2021

Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals. Have conversations, share important information, and treat people like actual people, not sales targets.

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Sales and Marketing Management

NOVEMBER 30, 2020

Author: Scott Greenberg Quick quiz: John gets paid when he makes a sale. Each day he prospects for new customers. He builds relationships with these customers, assessing and meeting their needs. He works hard to compete against others in the industry vying for the same customers. Same Questions and Opportunities.

Real Estate 256

Real Estate Insurance Insurance System 256

Jeffrey Gitomer

AUGUST 23, 2011

In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.” Let me give you the non-sales skills version. None of them are about “how to close the sale.” Being your best at all times — Second best in sales is first loser.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Jeffrey Gitomer

APRIL 21, 2011

Tweet Share Sales Truth: Salespeople become known by the questions they ask. This is a 100% price driven sale. Find out a little bit about the prospect’s business so you can go into the sales call with answers and ideas that may get the prospect excited enough to buy. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Hiring 335

Hiring Social Media Loyalty Commission 335

SBI Growth

OCTOBER 18, 2012

In the trenches every day, sales reps deal with a lot of pressure. But without the right foundation, even the most talented sales reps fail. Great companies build a bedrock of success that enables their sales teams. Sales Support or Customer Service happens to be a weak link at your company. So now what?

Territories 300

Territories Real Estate Compensation Quota 300

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

SBI Growth

FEBRUARY 9, 2013

You have two major responsibilities; Sales Enablement and Promotion. This includes sales staff, website, Lead Development Representatives from your Lead Generation program, customer service, etc. New ideas will be generated by reviewing the network of influencers. Careers will be made or heads will roll.

Promotion 317

Promotion Channels Influencer Decision Maker 317

Vengreso

JANUARY 2, 2025

Whether youre seeking a new job, nurturing sales leads, or simply maintaining business relationships, a well-structured follow up email template can enhance your chances of success. From meeting requests to job applications, and even after sales pitches, they are versatile enough to cater to any professional scenario.

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Follow-up Examples Hiring Proposal 63

No More Cold Calling

OCTOBER 4, 2018

Instead, I prefer to focus on sharing insights and tips for referral sales lead generation. A huge problem today is the belief that sales lead generation can be automated. We know that sales reps who leverage technology such as AI and predictive analytics are more productive and successful than those who don’t. 100, 50, 20, 5?

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

Smooth Sale

DECEMBER 3, 2024

Data supports this dichotomy: While 81% of customers want companies to offer personalized experiences, 64% don’t want companies to use artificial intelligence (AI) to improve customer service. However, if this is the extent of the relationship—if customers are just another dollar in the revenue column—buyers won’t come back.

Influencer 103

Influencer How To Social Media Call-back 103

Jeffrey Gitomer

JANUARY 24, 2013

Your reputation creates or destroys sales. Being remarkable means going the extra mile and making service the forefront of your business, not an add on. If you get my weekly email magazine, Sales Caffeine, you know it is all about sales help. Become known as someone who gets business for customers.

Referrals 299

Referrals Face-to-face Facebook Vendor 299

Hubspot Sales

DECEMBER 4, 2024

AI makes customers happier. By continuously monitoring networks, detecting anomalies, and responding to threats in real-time, AI makes advanced security solutions pretty much hands-free. Marketing , sales, customer service, you name it. 26% of sales professionals use AI to refresh sales enablement materials.

Benefit 91

Benefit Data Social Media Customer Service 91

Sales and Marketing Management

JUNE 4, 2017

Author: Matt Brown, Senior Vice President of Sales, Lawson Products Salespeople are often described as extroverted with good social and communication skills. This means sales teams need more than a website to gather product and pricing information. Here are some tips for communicating effectively with sales teams. Create a plan.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Zoominfo

APRIL 10, 2018

Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.

Social Media 188

Social Media Media Ideal Customer Profile Social Selling 188

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Sales and Marketing Management

AUGUST 1, 2019

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. But what does it take to make that jump?

Hiring 189

Hiring Sales Leadership Insurance Insurance 189

SMEI

JANUARY 5, 2024

In today’s highly competitive job market, particularly in the dynamic fields of sales and marketing, standing out to prospective employers is more crucial than ever. Keeping Up with Industry Trends The sales and marketing sector is continuously evolving, with new tools, strategies, and market dynamics emerging regularly.

Marketing 219

Marketing Ideal Customer Profile Social Media Webinar Metrics 219

Zoominfo

MARCH 27, 2018

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Successful Customer Engagement.

Customer 196

Customer Consumer Channels Customer Service 196

Zoominfo

OCTOBER 23, 2019

80% of sales and marketing leaders say they already use chatbot software in their customer experience or plan to do so by 2020 ( source ). The top benefits of chatbots are 24-hour service (64%), instant responses to inquires (55%), and answers to simple questions (55%) ( source ). AI in Sales. AI in Customer Service.

B2B 247

B2B Telecommunications Forecasting Scale 247

The Pipeline

JUNE 20, 2016

I witnessed an interesting exchange the other day, two Sales VP’s were exchanging views on hiring, on=boarding and development of sales people. Sales people hate it when a buyer chooses an alternate product, perhaps not as robust as ours, and tells us that despite everything, the alternative is good enough.

Hiring 198

Hiring Referrals Territories Prospecting 198

Smooth Sale

OCTOBER 12, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: How To Impress Your Customers and Improve Results Operating a successful business requires that we consistently serve our clients well so they will not want to try another similar service. Instead, impress your customers by being as responsive as possible.

Customer 78

Customer How To Loyalty Hiring 78

Partners in Excellence

JANUARY 22, 2025

” This was a brilliant observation by James Pursey in an outstanding seminar on AI in sales. ” James gets at the root of so many of the issues we see about the terrible use of LLMs in selling, marketing, customer service.

Engineering 124

Engineering Decision Maker Tools Face-to-face 124

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Smooth Sale

MARCH 19, 2025

Amazing Customer Support The goal is to create a super successful business that will stand the test of time, and you must ensure excellent customer service. Your customers and clients are the people who will keep your business afloat. Todays insights are provided to help you achieve the Smooth Sale!

Lead Rank 78

Lead Rank Lead Scoring Hiring Banking 78

Sales and Marketing Management

JUNE 10, 2019

Author: Tim Riesterer Have you ever had a service problem with a customer and worried about the damage it could do to your relationship and long-term revenue prospects? And, worse, maybe they will spread the word throughout their network and negatively influence other prospect or customer decisions.

Loyalty 234

Loyalty Remedy Journal B2C 234

Allego

DECEMBER 18, 2024

The sales enablement landscape in 2025 is evolving faster than ever, driven by advancements in technology, shifts in buyer and seller expectations, and the increasing demand for seamless, data-driven solutions. This transformation is reflected in the surging sales enablement platform market. Valued at $5.23

Sales Enablement 62

Sales Enablement Hiring Face-to-face Lead Scoring 62