Jeffrey Gitomer

AUGUST 31, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , book on attitude , building trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales. I know it drives me insane as a sales professional.

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

NOVEMBER 15, 2011

Get Sales Blog Updates. Customer Loyalty. Networking. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible. The Sales Bible. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Categories.

Study 332

Study Hiring Social Media Loyalty 332

Smooth Sale

SEPTEMBER 11, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better Customer Service Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. A Sound Point-of-Sale System.

Customer Service 101

Customer Service Tools Customer Hiring 101

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? Its sales expertise? That's all well and good when your sales force works in a traditional workplace – sharing office space and meeting face-to-face. We tend to think of inside sales reps as being reasonably autonomous. Over time, you risk your remote sales reps becoming too self-focused.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

No More Cold Calling

JANUARY 3, 2019

It’s also key for sales success. They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. And together, they all achieve sales success. She says that curiosity can be cultivated, and it breeds creativity (yet another key trait for sales success).

Google 299

Google Face-to-face Cold Calling Survey 299

Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. Let’s get into it! This next tool is a no-brainer.

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Research B2B Tools Company 233

Zoominfo

FEBRUARY 12, 2021

Customers do their research, ask questions, and even address customer service issues on social channels. B2B social selling is an important and viable channel for B2B marketers and sales professionals. Have conversations, share important information, and treat people like actual people, not sales targets.

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Sales and Marketing Management

NOVEMBER 30, 2020

Author: Scott Greenberg Quick quiz: John gets paid when he makes a sale. Each day he prospects for new customers. He builds relationships with these customers, assessing and meeting their needs. He works hard to compete against others in the industry vying for the same customers. Same Questions and Opportunities.

Real Estate 256

Real Estate Insurance Insurance System 256

Jeffrey Gitomer

AUGUST 23, 2011

In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.” Let me give you the non-sales skills version. None of them are about “how to close the sale.” Being your best at all times — Second best in sales is first loser.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Jeffrey Gitomer

APRIL 21, 2011

Tweet Share Sales Truth: Salespeople become known by the questions they ask. This is a 100% price driven sale. Find out a little bit about the prospect’s business so you can go into the sales call with answers and ideas that may get the prospect excited enough to buy. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Hiring 335

Hiring Social Media Loyalty Commission 335

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

SBI Growth

OCTOBER 18, 2012

In the trenches every day, sales reps deal with a lot of pressure. But without the right foundation, even the most talented sales reps fail. Great companies build a bedrock of success that enables their sales teams. Sales Support or Customer Service happens to be a weak link at your company. So now what?

Territories 300

Territories Real Estate Compensation Quota 300

SBI Growth

FEBRUARY 9, 2013

You have two major responsibilities; Sales Enablement and Promotion. This includes sales staff, website, Lead Development Representatives from your Lead Generation program, customer service, etc. New ideas will be generated by reviewing the network of influencers. Careers will be made or heads will roll.

Promotion 317

Promotion Channels Influencer Decision Maker 317

No More Cold Calling

OCTOBER 4, 2018

Instead, I prefer to focus on sharing insights and tips for referral sales lead generation. A huge problem today is the belief that sales lead generation can be automated. We know that sales reps who leverage technology such as AI and predictive analytics are more productive and successful than those who don’t. 100, 50, 20, 5?

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Scoring Lead Rank 266

Jeffrey Gitomer

JANUARY 24, 2013

Your reputation creates or destroys sales. Being remarkable means going the extra mile and making service the forefront of your business, not an add on. If you get my weekly email magazine, Sales Caffeine, you know it is all about sales help. Become known as someone who gets business for customers.

Referrals 299

Referrals Face-to-face Facebook Vendor 299

Sales and Marketing Management

JUNE 4, 2017

Author: Matt Brown, Senior Vice President of Sales, Lawson Products Salespeople are often described as extroverted with good social and communication skills. This means sales teams need more than a website to gather product and pricing information. Here are some tips for communicating effectively with sales teams. Create a plan.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Zoominfo

APRIL 10, 2018

Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.

Social Media 188

Social Media Media Ideal Customer Profile Social Selling 188

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Sales and Marketing Management

AUGUST 1, 2019

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. But what does it take to make that jump?

Hiring 189

Hiring Sales Leadership Insurance Insurance 189

Zoominfo

MARCH 27, 2018

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Successful Customer Engagement.

Customer 196

Customer Consumer Channels Customer Service 196

Zoominfo

OCTOBER 23, 2019

80% of sales and marketing leaders say they already use chatbot software in their customer experience or plan to do so by 2020 ( source ). The top benefits of chatbots are 24-hour service (64%), instant responses to inquires (55%), and answers to simple questions (55%) ( source ). AI in Sales. AI in Customer Service.

B2B 247

B2B Telecommunications Forecasting Scale 247

The Pipeline

JUNE 20, 2016

I witnessed an interesting exchange the other day, two Sales VP’s were exchanging views on hiring, on=boarding and development of sales people. Sales people hate it when a buyer chooses an alternate product, perhaps not as robust as ours, and tells us that despite everything, the alternative is good enough.

Hiring 198

Hiring Referrals Territories Prospecting 198

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Sales and Marketing Management

JUNE 10, 2019

Author: Tim Riesterer Have you ever had a service problem with a customer and worried about the damage it could do to your relationship and long-term revenue prospects? And, worse, maybe they will spread the word throughout their network and negatively influence other prospect or customer decisions.

Loyalty 234

Loyalty Remedy Journal Study 234

Hubspot Sales

JULY 5, 2021

The best sales org can only take a business so far if its marketing, customer service, or customer success is lackluster — and vice versa. Isolation between departments can be easy to fall into and have big-time implications on sales. How Company Silos Hurt Sales. Customer Service.

Customer Service 128

Customer Service Up-Sell Networking Sales 128

Hubspot Sales

JUNE 29, 2023

Insurance sales is a highly lucrative industry. In this guide, we’ll explore everything about starting a career in insurance sales, including the pros, cons, and tips to help you succeed. Table of Contents What is insurance sales? Limitless Earning Potential Many insurance sales agents get commission-based income.

Insurance 122

Insurance Insurance Salary Policies 122

MTD Sales Training

APRIL 2, 2019

CRM stands for Customer Relationship Management, and it’s essential that when you are selling your promises of a better future to your prospects, you are able to keep manageable records for those sales. 1) It helps you manage the overall customer experience. Imagine if your main contact left the customer’s company.

Benefit 185

Benefit CRM System Loyalty 185

Hubspot Sales

APRIL 4, 2019

It’s usually confused with sales , often overlooked, and only sometimes given the strategic focus it deserves. It’s not unusual to mistake business development with sales, but there’s an important distinction between the two. In some companies, business development is part of the larger sales operations team. Networking.

Referrals 144

Referrals Sales Cycle How To Conference 144

Hubspot Sales

JUNE 8, 2021

If you hear "ABC" and "Always be closing" pops into your mind, a sales career may be the perfect match for you. You've come to the right place to learn what it's like to have a career in sales, and it's about much more than the close. Sales seems like a fast-paced, hardball kind of career. What's a typical sales career path?

Hiring 134

Hiring Salary Top of Funnel Commission 134

Zoominfo

APRIL 17, 2019

But, sales and marketing organizations must resist this instinct in order to constantly adapt to changing markets, new technologies, emerging trends and so on. We’re speaking, of course, of the sales funnel. The sales funnel represents the theoretical customer’s journey to making a purchase. The Sales Funnel.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Hubspot Sales

MAY 17, 2021

Landing a job interview and actually being offered a job can sometimes be a long, drawn-out process, especially in sales. What counts as sales experience? You can think of it like this: if you ever had a lemonade stand as a kid, you have sales experience. How To Get Sales Experience. Read a sales book.

B2C 118

B2C Networking Retail B2B 118

Hubspot Sales

JUNE 25, 2020

If your CRM was once an island occupied only by your sales team, that's absolutely no longer the case. But how about your sales strategy? Let's look closer at how CRM has changed and how your sales strategy can keep up. However, CRM has much more to offer sales beyond effective contact management.

CRM 126

CRM Webinar Metrics Strategy Sales Qualified Lead 126

No More Cold Calling

APRIL 29, 2019

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

BuzzBoard

FEBRUARY 8, 2024

Effective networking with local business owners is crucial for salespeople at digital marketing agencies. This process starts with understanding the key techniques of networking and utilizing available resources, including local mixers and the chamber of commerce. Another effective strategy is to join your local chamber of commerce.

Networking 52

Networking Decision Maker Trends Social Media 52

No More Cold Calling

DECEMBER 20, 2018

Impeccable customer service and caring are just part of their culture. I’ve been to many meetings there. The people at the front door always smile, great you pleasantly, and open the door graciously. They’ve even offered to walk me down the stairs. And no one was looking when Isaac guided the women to their destination.

Hotels 282

Hotels Licensing Social Media Cold Calling 282

Hubspot Sales

APRIL 27, 2021

This post will explain the difference between the hunter and farmer sales persona and how they take on sales activity. Below we’ll go more in-depth into each sales persona and its main characteristics. The Hunter Sales Persona. The Farmer Sales Persona. The Trapper Sales Persona.

Hiring 126

Hiring Lead Rank Scale Buyer Persona 126