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The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people.
I find that too many salespeople underestimate not only their own influence, but also what happens when their motivation and positive attitude connects with a prospect or customer. Blog CustomerService leadership MotivationalSales Speaker SalesMotivationsalesmotivationsalesmotivation video video'
In my experience, sales success is found where you focus. Blog Consultative Selling CustomerService Professional Selling Skills SalesMotivationsalesmotivation' How well acquainted are you with their problem and the solutions they desire?
Because your best customer will pump you up, possibly give you some more business and definitely help you build momentum for your day and week. Blog Consultative Selling CustomerService Professional Selling Skills SalesMotivation best customersalesmotivation'
If you are serious about standing apart from your competitors and making a difference for your customers, it’s going to show up in the questions you ask. Be committed to coming up with one new question you can ask your customers […].
Nothing will refine your motivation more than to really think about your goal with each person you meet. Have you left a favorable impression, regardless of whether you made a sale? Are you intentional about earning that person’s respect? What is your goal with each person you meet?
Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customerservice trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.
This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative Selling CustomerService leadership MotivationalSales Speaker Professional Selling Skills SalesMotivation influence sales influence sales leadership salesmotivation'
You can secure repeat sales from existing customers if you follow the 2/2/2 rule. Copyright 2013, Mark Hunter “The Sales Hunter.” ” SalesMotivation Blog.
What is the sales profession going to be like in the year 2050? Blog Consultative Selling CustomerService Professional Selling Skills SalesMotivationsalesmotivation selling' Blog Consultative Selling CustomerService Professional Selling Skills SalesMotivationsalesmotivation selling'
Blog CustomerService leadership Networking Professional Selling Skills SalesMotivation falling sales lost profits salessalesmotivation' Now it’s a question of how much longer can the restaurant hold on. What changed? Everything, […].
Copyright 2019, Mark Hunter “The Sales Hunter.” SalesMotivation Blog. Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results. In doing so, you’ll be more successful!
If your company has customerservice reps (Hint: Every person in your company is a customerservice rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customerservice reps.
Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. Copyright 2013, Mark Hunter “The Sales Hunter.”
We all have sales calls that occasionally don’t go well. We start to get the sense early in the sales call that this person is not going to be a good customer or even going to buy at all. How do you end a call like that? Do you end it with respect […].
When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Have you ever asked yourself what you think your customer is thinking after you leave? Copyright 2014, Mark Hunter “The Sales Hunter.” ” SalesMotivation Blog.
Have you listened to your sales presentation lately? I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Does it sound like a lecture?
Sure, we’ll be able to remember the big stuff, but many times the ability to close a sale rests on our ability to take a small key piece of information and leverage it. This means either at the end of each sales call or at the end of each day. Copyright 2013, Mark Hunter “The Sales Hunter.”
Ignoring the customer. Trying to prove the customer is wrong. Failing to ask for the sale. We in sales are a finicky group. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. ” SalesMotivation Blog.
An effective CRM is make-or-break for SaaS companies because of: Customer Retention. 47% of polled businesses said that the use of CRM software had a significant impact on their customer retention. 85% of customers say they‘re willing to spend more on a SaaS tool if there’s good customerservice. User Experience.
Copyright 2013, Mark Hunter “The Sales Hunter.” ” SalesMotivation Blog. Blog CustomerServiceSalesMotivation high performing salespeople salesmotivation success top salesperson'
If you want to close more sales, you better first do something about these 8 reasons your customers don’t care: 1. If you do try to fake that you care, your customer will throw you out even faster. Successful salespeople care about their customers. Customers will pay for trust and confidence.
When sales reps think about their compensation, the first thing they ask is “How can I make more?” Talented reps – with the right comp plan, support and product/service set – always make targets. Talented reps – with the right comp plan, support and product/service set – always make targets. Should I Stay or Should I Go?
Here’s a video I did as part of a Sales Mastery Summit. You’ll see how passionate I am about being willing to walk away: One Thing Sales Reps Could Take Action on Today to be More Successful! Copyright 2013, Mark Hunter “The Sales Hunter.” ” SalesMotivation Blog.
Problem is that questions of that type do little to help the sales process. In fact, I’ll contend many times that they wind up harming the sales process. Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation.
What parts of your sales process are you still using that your customer couldn’t care less about? What percentage of my customers have done research on the internet before meeting with me? At what point during the sales process are they doing this? If so, how is the customer responding?
To offset their inability to do what they’re supposed to be able to do, they feel the way to close the sale is by offering a discount. My view when it comes to salespeople using a discount to close a sale is they are not a salesperson at all. Rather, I think they’re a customerservice person at best.
Photo by Geralt via Pixabay Attract the Right Job or Clientele: Tools for Store Owners to Provide Better CustomerService Do you want to run a successful store ? With advancing technology, simply offering great products to your customers is not enough today. A Sound Point-of-Sale System.
Are you passionate about sales? If you want to be successful, your customer needs to see, feel and hear your passion when it comes to assisting them. Not only do they close more sales, but they close better sales. Passionate salespeople have a level of empathy and interest customers can feel and see.
It doesn’t take long for us to discover that confidence plays a significant role in the world of sales. In fact, the ones who are the least confident are the people who didn’t actively choose sales as their career, but rather fell into it by default. And the customer will not only see it, but also will capitalize on it.
Blog CustomerService Professional Selling Skills Prospecting prospect salesmotivationsales prospecting' I know — seems crazy that I can find quality time to actually write, but I give it my best shot! My office is quiet except for the occasional car driving by and the sound of my keyboard. I […].
Management is naturally hetsitant to dump a customer due to the perception they’re going to lose business. The reason it is short-sighted is because by caving to the the desire to not lose sales, they give up far more profitable business from other customers with whom they could be spending time.
For the love of sales, not the love of money. Tweet Share Do you love sales? Do you love your customers? Many salespeople are reluctant to come to grips with WHY they are in sales and WHY they are in their present job. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos.
Salespeople always want a higher price and don’t want to offer a discount to close the sale. The price a customer is willing to pay must equal or be less than the value they expect to gain, unless they’re being held hostage to buy. Copyright 2014, Mark Hunter “The Sales Hunter.”
We show up at a sales call with pretty pictures, a list of facts and other stuff the customer couldn’t care less about. This is due to the amount of time many customers will spend doing research on the internet before even talking with a salesperson. Copyright 2013, Mark Hunter “The Sales Hunter.”
I had to share it with you and I have a couple of questions for you after you read this short story and example of customerservice at its finest! Excellent Service = More Sales. whom I guessed was a manager, supervisor, yet I found was an extraordinary sales person. However, great service can make any meal great.
They spend their day talking with others about how they could make a lot more sales if only they had some new brochure or PowerPoint or whatever. Sure, let’s put the whole reason why sales aren’t made all on a piece of paper or some stupid software. Copyright 2013, Mark Hunter “The Sales Hunter.”
Steer clear of customers who are concerned about specific little issues that don’t play a key role in the overall sale. Stupid customers can get off track and wind up wasting a lot of time dealing with trivial items. The more time they spend with them, the less time they’ll have to spend with good customers.
Copyright 2019, Mark Hunter “The Sales Hunter.” SalesMotivation Blog. Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Result. Take off your coat, roll up your sleeves, and get after it!
To them, sales is truly a team activity. To a customer, having a salesperson tell them it’s somebody else’s problem doesn’t solve it. The customer wants to know what you, the salesperson, are going to do about it. Great customers will quickly cut ties with salespeople who they don’t see behaving properly.
On the other hand, when you really take the time through your questioning and listening to understand the customer’s needs and desired benefits, then you are less compelled to say something that is not accurate or not truthful. Copyright 2013, Mark Hunter “The Sales Hunter.” ” SalesMotivation Blog.
Janet is an experienced and successful district sales manager who could work in any industry and for any company. Each month Janet is put to the test with different sales reps she must coach to success. However, as she shared in one of our monthly coaching sessions, she is frustrated with one of her most tenured sales reps.
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