Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

The Pipeline

OCTOBER 3, 2011

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. When Sales Met Marketing. Community Marketing Blog. Sales and Marketing Loudmouth. Funnel management. Gap Selling.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

Sales and Marketing Management

JUNE 4, 2017

Partner with other key functions such as marketing, product management, internal communications and human resources to create the best programs and tools to meet your sales teams communication and training needs. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. Execution of companies go to market strategy. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Growth of revenue.

Hiring 133

Hiring Ideal Customer Profile SalesForce Retention 133

The Sales Hunter

JANUARY 30, 2012

Guest post Monday brings us Jeff Beals , an award-winning author who helps professionals do more business and have a greater impact on the world through effective sales, marketing and personal branding techniques. What’s your area of self marketing expertise? So, what’s your area of self marketing expertise?

Motivation 155

Motivation Real Estate Hiring Construction 155

SMEI

JANUARY 16, 2024

What is a GPT and how can it enhance my sales and marketing productivity? Customer Service and Engagement : It can manage customer inquiries, provide support, and engage with users, ensuring customer satisfaction without the need for constant human supervision.

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Anthony Cole Training

AUGUST 9, 2011

Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. Read Tonys article.recently published in Bank Insurance & Securities Marketing Magazine! Dont Miss Tonys Upcoming Workshop! Hire SalesPeople Who Can and Will Sell in These Tough Markets.

Hiring 133

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 133

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 126

Inside Sales Hiring Scale Face-to-face 126

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training takes many forms — from workshops to online courses to mentorship programs. Strategy Workshops. If you’re looking to train a large group of your employees, consider strategy workshops. Workshops can give the same knowledge to different groups in your business. Business Acumen Training Courses.

Training 98

Training Scale Hubspot Lead Rank 98

Partners in Excellence

SEPTEMBER 18, 2014

We don’t want to be called sales professionals, but rather relationship managers, account managers, customer service managers (as opposed to real customer service people), business development managers, partners, and the list of creative names that avoid the “S” word is really astounding.

Lead Rank 127

Lead Rank Lead Scoring Account Customer Service 127

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

BuzzBoard

MARCH 4, 2024

Reasons Small Business Owners Show Skepticism Towards Digital Marketing Many small business owners harbor skepticism about digital marketing and its potential benefits. This skepticism often stems from the perceived steep learning curve of digital marketing, as well as the challenge of establishing trust with customers online.

Small Business 52

Small Business Small Business Marketing Webinar Metrics 52

BuzzBoard

JUNE 1, 2024

Analyze How the Latest Trends in Client Acquisition Are Revolutionizing Digital Marketing Agencies In the fiercely competitive field of digital marketing, staying informed about the latest trends in client acquisition is vital. Remember, the future of client acquisition in marketing lies within these trends.

Trends 52

Trends Marketing Social Media Case Study 52

Babette Ten Haken

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. Traditionally, storytelling is a marketing, sales or PR function. In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos.

Ideal Customer Profile 18

Ideal Customer Profile SME Education Margin 18

SBI

SEPTEMBER 12, 2018

MediaFly @mediafly MediaFly gives your sales and marketing teams a simple way to create, deliver, and analyze engaging sales presentations all from one technology solution. TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support.

Vendor 106

Vendor InsideView Hotels Hiring 106

Highspot

JANUARY 19, 2022

The market is evolving faster than ever, and sales reps need high-quality ongoing training to keep up. B2C or business-to-consumer sales : Built for B2C-style businesses that market their products directly to consumers. From workshops to full-fledged programs, ASLAN offers a wide variety of options. The Brooks Group.

Training 92

Training Lead Rank Hiring Course 92

Babette Ten Haken

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Then contact me right here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

MAY 2, 2018

Except that conducting surveys is a form of data science as well as market research. That is why qualifying customer experience – before you start collecting the CX data – becomes critical to whether you produce innovative insights or ho-hum garbage.

Customer 59

Customer Survey SME Social Media 59

Hubspot Sales

MARCH 7, 2023

With the current job market, it is not unheard of that candidates will apply to every job that they see — even if they are not qualified. If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused.

Hiring 114

Hiring Account Retention Report 114

Sales Hacker

AUGUST 28, 2018

For this specific survey we spoke to more than 300 B2B buyers, representing a cross-section of goods and services, company sizes and vertical markets. 76% of buyers reported that they “Always” or “Frequently” do not receive a response when making support or service-related inquiries after a purchase. The bottom-line?

Buyer 80

Buyer B2B B2C Survey 80

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Hubspot Sales

APRIL 13, 2022

Form an SLA with the marketing team. There's no such thing as "enough" leads that marketing could supply to the sales team, and sales would love to close deals every hour if they could. But both teams can get relatively close to this by creating a customer flywheel. This happens when marketing and sales are moving in lockstep.

Networking 98

Networking Pipeline Up-Sell Closing 98

Leading Results Rambings

OCTOBER 15, 2013

I do a lot of work with a mid-sized software company, and their marketing director is always commenting about how hard it is to get the sales team to give her good customers to talk to for reference stories and quotes. Lead Generation Referral Marketing Testimonials Customer Satisfaction Duct Tape Marketing Net Promoter Score'

Ideal Customer Profile 68

Ideal Customer Profile Lead Rank Lead Scoring Lead Generation 68

Pipeliner

DECEMBER 12, 2019

John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. He is CSMO at Pipeliner CRM.

Face-to-face 59

Face-to-face Customer Service Loyalty Energy 59

Sales Evangelist

FEBRUARY 16, 2020

Three Things Small Businesses Get Wrong When Marketing Businesses often make mistakes in their marketing campaigns and as a result, don’t maximize their exposure. Stephen enhances marketing and communications for a global software firm by coaching individuals and businesses to improve their own brand.

Small Business 52

Small Business Small Business Social Media Marketing 52

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Consider offering training sessions or workshops on the topic. Use personalization.

Training 116

Training Policies Guidelines How To 116

Babette Ten Haken

FEBRUARY 18, 2019

When post-acquisition stakeholders become essential to pre-acquisition dynamics, customers experience the full value an organization brings to their tables. Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s. Consider what you CAN do.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Nutshell

JULY 5, 2019

Referral marketing is the unicorn of B2B marketing. In simple terms, referral marketing is when you get your customers to tell their friends about you. But referral marketing isn’t just for brick-and-mortar businesses. At its core, B2B referral marketing drives brings four key benefits to your business.

Referrals 86

Referrals B2B Top of Funnel How To 86

Sales Training Advice

SEPTEMBER 30, 2011

This includes increasing sales, market share, customer loyalty; reducing costs, errors, or employee turnover; and improving productivity, employee engagement, and customer service. How does your service or solution address one of those issues? C-level decision makers deal with changing priorities.

Decision Maker 91

Decision Maker Face-to-face Call-back Loyalty 91

Babette Ten Haken

DECEMBER 13, 2018

Consider that the same outcome can be true, as a result of the customer stories you capture. Collaborative storytelling involves everyone in the organization, not just the marketing department. . Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Hubspot Sales

OCTOBER 29, 2017

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell.

Channels 112

Channels Video Training Hiring 112

Mereo

APRIL 16, 2020

At Mereo, we have developed a unique approach to revenue performance that leverages the inherently interdependent operational disciplines of demand progress, solution marketing, solution management, sales operations and sales enablement. Leadership beware of the following: Misalignment Among Sales, Marketing and Product Teams.

Sales Enablement 81

Sales Enablement Revenue Face-to-face Ideal Customer Profile 81

Product Management University

JANUARY 23, 2020

The Playbook: When people ask product strategy or roadmap questions, they’re trying to understand how your organization is responding to certain market dynamics and/or competitive forces. Increasing regulatory requirements are creating enormous reporting burdens on financial services companies. Strategy & Roadmap Inquiries.

Objections 52

Objections Report Competition Customer Service 52

Vengreso

JULY 26, 2024

This holistic approach ensures that your business remains competitive and poised for growth in an ever-evolving market. Key Takeaways Understand your customers deeply with buyer personas and market research to tailor your marketing strategies effectively. This scenario could indeed lead to disarray.

Top of Funnel 52

Top of Funnel Social Media Buyer Persona Loyalty 52

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Contact me.

Customer 59

Customer Epiphany Retention SME 59