SBI Growth

FEBRUARY 11, 2013

Ops remains close to the CSO but marketing, finance and HR are more influential. What are the Major Business Objectives of the CSO? Marketing is not sharing pipeline data. For generations marketing has been on its own. An Ops leader recently told me marketing resisted handing over the data.

Collateral 334

Collateral Customer Service Data Buyer 334

Jeffrey Gitomer

AUGUST 10, 2011

Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Customer Loyalty. Overcoming Objections. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->.

Hiring 297

Hiring Training Social Media Loyalty 297

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring 324

Hiring Social Media Loyalty Cancellation 324

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Customer Loyalty. Overcoming Objections.

Remedy 334

Remedy Hiring Training Social Media 334

Zoominfo

OCTOBER 4, 2019

These classifications provide the building blocks at a company’s inception, as they broadly define a brand’s audience and target market. But, in the rapidly changing sales and marketing landscape, it’s important to challenge the status quo. Enter, B2P (business-to-person) sales and marketing. Keep reading!

B2C 182

B2C B2B Marketing Lead Rank 182

Sales and Marketing Management

JUNE 1, 2018

Stop selling products or services and start selling stories. Managers of sales and marketing teams are charged with coaching up individual team members, enhancing their skill sets and improving overall team performance. Get them proficient with more marketing technologies? But where to begin? Hone their creativity or intuition?

Marketing 226

Marketing Telemarketing Scale Education 226

Hubspot Sales

MARCH 9, 2021

You need to have firm goals in mind when you price your product or service — some direction that can inform smarter, more incisive, more effective strategic choices. Those goals are most commonly referred to as pricing objectives, and here, we'll review the concept behind them and take a look at some common examples. Maximizing Profit.

Objections 133

Objections Maximizer Retention Intent 133

SBI Growth

AUGUST 2, 2013

These events are what put the Buyer into the market. They are caused by market trends. Objectives/metrics. What specific objectives do they have? Your market insights. Recognize what the market demands of them. Understand the advantages of your customer service. Compelling events.

Trends 306

Trends Face-to-face Buyer Follow-up 306

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Customer Loyalty. Overcoming Objections. Categories.

Hiring 318

Hiring Customer Social Media Loyalty 318

Zoominfo

DECEMBER 19, 2018

Today we’re closing out this three-part series with a post for our marketing audience. So, if you’re on the hunt for new marketing resources, look no further. 1. Marketing 360. The Marketing 360 YouTube channel offers a wide variety of high-quality video content. 2. Duct Tape Marketing. Go check it out!

Channels 220

Channels Marketing Lead Rank Outsourcing Services 220

Jeffrey Gitomer

APRIL 19, 2011

Your objective is to deliver the message in such a way that the audience is compelled to act (buy). Customer Loyalty. Overcoming Objections. What do I want the audience to do when I’m done? What do I want them to say to me (about me) when it’s over? Words of advice: Leave them wanting more. Get Sales Blog Updates.

Hiring 316

Hiring Social Media Loyalty Referrals 316

The Pipeline

SEPTEMBER 15, 2014

In the discussions leading up to the event we wanted to deliver something of substance, people can put into practice right away in almost every market segment, and something that would have impact now, before the end of the year. We each presented three things you can do to close the year strong.

Outsourcing Services 306

Outsourcing Services Closing Hiring Social Selling 306

Jeffrey Gitomer

NOVEMBER 15, 2011

Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Study 332

Study Hiring Social Media Loyalty 332

SBI Growth

AUGUST 1, 2013

Develop priority rankings for existing customers with factors including: Revenue & Revenue Growth. Other Costs to Serve (customer service time, billing inquiry time, post-sales support time, etc.). Product and service offerings have to evolve to meet changing demand. The market has dictated. Profit Margin (%).

Ideal Customer Profile 317

Ideal Customer Profile Tools Scale Hiring 317

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Customer Loyalty. Overcoming Objections.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Jeffrey Gitomer

MAY 9, 2011

Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring 306

Hiring Social Media Cancellation Loyalty 306

Jeffrey Gitomer

OCTOBER 19, 2011

Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Networking 314

Networking Hiring Prospecting Social Media 314

SBI Growth

OCTOBER 18, 2012

Total compensation, benefits, company financials and market position, for example. Market innovation within your company has slipped as a priority, eroding your competitive edge. Sales Support or Customer Service happens to be a weak link at your company. Your objective is to do both. Those are important.

Territories 300

Territories Real Estate Compensation Quota 300

SBI Growth

OCTOBER 5, 2012

One of the core strengths of any small business is its ability to adapt and pivot with the market. You expect them to hunt new logos AND upsell existing customers. They are also your ad-hoc customer service team. Compare your sales team compensation to your competition and the market. This is a crucial mistake.

Compensation 257

Compensation Company Hiring Salary 257

Zoominfo

MARCH 27, 2018

On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers. And, even though customer engagement is only a piece of the marketing puzzle, it shouldn’t be ignored. The Current State of Customer Engagement.

Customer 196

Customer Consumer Channels Customer Service 196

Jeffrey Gitomer

NOVEMBER 17, 2011

Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring 295

Hiring Social Media Loyalty Cancellation 295

Jeffrey Gitomer

JULY 29, 2011

Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring 317

Hiring Social Media Loyalty Cancellation 317

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Jeffrey Gitomer

JULY 7, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals Tagged With: attitude training , book on attitude , building trust , customer service training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer. Customer Loyalty. Overcoming Objections. Share this Post. Categories.

Referrals 299

Referrals Hiring Social Media Loyalty 299

Jeffrey Gitomer

APRIL 21, 2011

Some of these questions I have been taught to ask simply for the sake of saying something and not giving my client / customer the idea that I had no response ready to overcome objections. Customer Loyalty. Overcoming Objections. Angie Coker says: April 21, 2011 at 6:08 pm. Awesome post!!! Get Sales Blog Updates.

Hiring 335

Hiring Social Media Loyalty Commission 335

Jeffrey Gitomer

SEPTEMBER 20, 2011

Filed Under: Attitude , Leadership , My Books , Overcoming Objections , Sales , Social Media Tagged With: attitude training , book on attitude , establishing trust , gitomer , how to sell , leadership , success principles. Customer Loyalty. Overcoming Objections. How’s that for a dose of clarity? Share this Post.

Hiring 294

Hiring Training Social Media Loyalty 294

Zoominfo

APRIL 17, 2019

But, sales and marketing organizations must resist this instinct in order to constantly adapt to changing markets, new technologies, emerging trends and so on. The sales funnel represents the theoretical customer’s journey to making a purchase. Unfortunately, this objective often results in a quantity-over-quality mindset.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Zoominfo

AUGUST 31, 2020

Disruption and uncertainty are inevitable in these times, which is why a solid go-to-market plan is critical to address the unique stage and goals of any given company. ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Market expansion.

Ideal Customer Profile 130

Ideal Customer Profile Lead Rank Marketing Loyalty 130

Zoominfo

SEPTEMBER 5, 2018

Attempting to grow your business without market intelligence is a lot like driving without directions. Without a clear understanding of your industry or market, you will fail to make informed business decisions. Businesses are catching on to the importance of market intelligence. What is market intelligence?

Marketing 140

Marketing Scale Analysis Face-to-face 140

Sales and Marketing Management

JANUARY 20, 2020

In this way, you are always moving toward your primary objective. What’s more, it’s cheaper and more cost-effective to retain your customers than to acquire a new customer. . One way to keep your customers happy is to be their unofficial customer service rep. Make 2020 a year of personal bests.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Zoominfo

JULY 23, 2021

Chatbots have the power to create a truly buyer-centric experience for customers. Acclaimed data expert and serial entrepreneur Peter Gentsch says in his book, AI in Marketing, Sales, and Services : “To the user, chatbots seem to be ‘intelligent’ due to their informative skills. Here’s how: 1.

Ideal Customer Profile 130

Ideal Customer Profile Conversion Top of Funnel Marketing 130

Jeffrey Gitomer

AUGUST 17, 2011

You probably believe you have the best product or service in the market – now tell me your business card is the BEST you have ever seen. Customer Loyalty. Overcoming Objections. And you better figure out what the brief opening exchange will consist of. You gonna give the CEO your business card? Or worse, your literature?

Hiring 294

Hiring Training Social Media Loyalty 294

Zoominfo

JULY 23, 2021

Chatbots have the power to create a truly buyer-centric experience for customers. Acclaimed data expert and serial entrepreneur Peter Gentsch says in his book, AI in Marketing, Sales, and Services : “To the user, chatbots seem to be ‘intelligent’ due to their informative skills. Here’s how: 1. Utilize Chat on your website today.

Ideal Customer Profile 130

Ideal Customer Profile Conversion Top of Funnel Marketing 130

Zoominfo

OCTOBER 5, 2021

Attempting to grow your business without marketing intelligence is a lot like driving without directions. Without a clear understanding of your industry or market, you’ll be ill-equipped to make informed business decisions. Businesses are catching on to the importance of market intelligence. What Is Market Intelligence?

Data 130

Data Marketing Scale Analysis 130

Zoominfo

JULY 2, 2020

While marketing professionals understand marketing automation can streamline essential processes, many do not leverage these systems to their full advantage. Marketing automation is beneficial. What is Marketing Automation, And Why is it Important? How Does Marketing Automation Work?

Marketing 113

Marketing Webinar Metrics Reachforce Top of Funnel 113

Sales and Marketing Management

MARCH 14, 2018

It may surprise you, however, that to reach that objective, you don’t have to chase after any leads. You don’t even need to land a single new customer. According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent.

Retention 223

Retention Customer Loyalty Remedy 223

Zoominfo

JANUARY 23, 2021

As a sales account manager, consider this: In 2020 (during the global pandemic), there were more product releases than in the prior two years, with small and large businesses out-innovating the mid-market. Conversely, your relationship lead will keep the customer’s eyes on your products, while heading off competitors’ shiny-object tactics.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238